Director, Pricing & Client Project Management

Join Goodwin’s Global Operations Team, and make a real impact on a global scale. At Goodwin, we work with some of the world’s most successful and innovative investors, entrepreneurs and disruptors in the life sciences, private equity, real estate, technology and financial industries, and where they converge. As part of the Global Operations Team – all business professionals at the firm – you’ll collaborate with colleagues from diverse backgrounds and experiences, fostering an environment where cross-functional learning, networking, and collaboration are at the core of what we do.
Here, we’re not just supporting a law firm; we’re partnering with attorneys and clients to deliver cutting-edge solutions in high-stakes litigation and dispute resolution, world-class regulatory compliance and advisory services, and complex transactions. Our commitment to integrity, ingenuity, agility, and ambition drives us, and we’re proud to have been recognised as the “Best Business Team” by The American Lawyer.
This is your opportunity to grow professionally in a dynamic, global environment, surrounded by forward-thinking peers.

As we continue to grow and modernize our business, we are building a high-performing Client Value function designed to drive profitability, innovation, and client-centricity. We’re looking for a strategic leader to help shape the future of pricing at the firm. You’ll be at the forefront of redefining legal service delivery through creativity, commercial strategy and innovation.

The Director, Strategic Pricing & Client Value (“Director”) will lead the development and execution of innovative, data-driven pricing strategies across the firm. This will include advising and supporting attorneys and our key clients in creating and managing value based pricing solutions, fee proposals, RFPs, rate analysis, client budgets and matter reporting that enhance profitability and improve client relationships aligning with their needs. Within this role, the Director will work closely with other members of the Pricing & Project Management team (“P&PM”), responsible partners, billers and collectors, to identify and manage robust analytical tools and reporting systems to support tracking of alternative fee arrangements (fixed fees, fee caps, matter budgets), monitor performance against budget, and coordinate and respond to internal and client reporting/analysis requests. 

In addition, the Director will play a role in bridging the gap between agreed fees and ongoing commercial management of matters, by assisting with the development of legal project management tools, approaches, and  training attorneys to use those tools. In addition, this individual will help implement  best practices in client management. The Director will also work closely with other business facing roles including Practice Management and Client Development to drive opportunities for growth across the firm.

What You Will Do:

Strategic Pricing

• Lead team and be a “go to” resource for all partners, across all industries and practice areas to review pricing proposals, payment plans and proactive discount arrangements.

• Develop and implement creative and data-driven pricing solutions and strategies aligned to meet internal and external client needs and business objectives, including the use of alternative fee arrangements.

• Create innovative pricing models that go beyond traditional alternative fee structures – helping clients see legal investment as a strategic asset, not just a cost.

• Consult with attorneys to develop pricing proposals and budgets, pitch strategies, and client negotiations. This will include locating sample budgets and other relevant matter experience, data mining and analysis of historical matters in our knowledge management environment, and drafting pricing-related communications.

• Build trust and credibility across geographies, industries, and practices in estimating and budgeting,

• Provide advice and support to lawyers and others involved in pricing proposals and approvals, advancing pricing as a strategic discipline to drive profitability and revenue growth.

• Work directly with attorneys on pricing and project management issues, including providing data and analytics on matter performance and rate arrangements. Lead the team to identify client business objectives, cost pressures, and pricing preferences, and leverage information to develop fee proposals aligned with client goals.

• Analyze the financial impact of pricing arrangements and work with client teams and business units to develop strategies to improve profitability. Assist in developing and implementing economic models to project the financial impact of proposed pricing arrangements and staffing models.

• Stay informed of current pricing and project management trends within the legal market and apply learned concepts to help improve the firm’s pricing capabilities.

• Contribute to, help manage, and maintain resources and content on the Pricing & Project Management intranet site.

• Embrace opportunities for innovation, introduction of technology, participate in technology reviews, and participate in proof-of-concept analysis and recommendations.

• Lead matter management opportunities either proactively or at the request of a partner.

Client Project Management

• Owns the relationship with the Client(s) and Partner(s) on pricing and project management issues, including providing data and analytics on matter performance and rate arrangements. Work with all levels of P&PM and across Goodwin’s GO Team to help identify client business objectives, cost pressures, pricing preferences, and leverage information learned from clients to develop client reporting.

• Partner with the P&PM & Client Development teams to draft sections of RFP and pricing proposal responses relating to pricing and project management.

• Partner with P&PM, Pricing Operations, and Billing teams on the review of and compliance with client Outside Counsel Guidelines and related requests.

• Partner with Practice Management and Client Development teams to emphasize cross-selling opportunities for Goodwin practices and partners for existing client relationships.

• Engage directly with leadership to develop and implement tools and processes to assist in effective client project management, including budget templates, reports, and model client communications.

• Leverage data to track matter progress and flag early signs of cost creep or budget risk.

• Layout strategic recommendations and drive process improvement recommendations as you work and progress within the role.

• Track key client and attorney reporting/analysis deadlines and meet those requirements, as requested.

Who You Are:

• Bachelor’s Degree required.

• Minimum of 10 years’ work experience preferred, preferably in a large law firm, leading professional services firm, or corporate legal department.

• Client legal operations experience preferred.

• Extensive experience managing projects and/or legal matters with multiple work streams.

• Superior organizational skills, including the ability to prioritize workload, coordinate multiple projects simultaneously, meet deadlines, and ability to be flexible and adapt to change.

• Exceptional analytical skills, including the ability to prepare concise analysis and reports to support key clients.

• Strong attention to detail, including a focus on quality and accuracy of outputs produced.

• Exceptional interpersonal and relationship-building skills, business-minded, with leadership, influence, and execution capabilities. Ability to interact effectively with clients, attorneys, and senior professional staff.

• Exceptional oral and written communication skills.

• Proven ability to proactively and professionally manage internal client relationships with emphasis on producing results in a client focused/service-oriented manner.

• Ability to thrive in a fast-paced environment, manage multiple projects simultaneously, and complete tasks with minimal oversight.

• Ability to protect and maintain confidential and sensitive information.

• Proficiency in Word, Excel, and PowerPoint. Ability to learn, leverage and use additional programs, including business intelligence, visualization, budgeting, and financial management software.

•  Periodic travel to Goodwin offices: 25%

• Office environment including 3-days a week in office

Benefits and More

At Goodwin, you will discover your next career opportunity with a rewarding compensation package and comprehensive benefits, including:

• Flexible work arrangements and hybrid work schedule

• Health, dental, and vision insurance

• Life and disability insurance

• Retirement & Savings Plan

• Emergency back-up child and adult care

• Paid vacation, sick time off, and holidays

• Professional development and career advancement opportunities

• Employee recognition and reward programs

• Employee wellness and assistance programs

• Employee discounts and perks

​Consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance an arrest and conviction record will not automatically disqualify a qualified applicant from consideration.

Consistent with the SF Fair Chance Ordinance, an arrest and conviction record will not automatically disqualify a qualified applicant from consideration.

Goodwin Procter LLP is an equal opportunity employer. This means that Goodwin Procter LLP considers applicants for employment, and makes employment decisions without unlawful discrimination on the basis of race, color, gender, gender identity or expression, age, religion, national origin, citizenship status, disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or other legally protected status.
To request a reasonable accommodation to participate in the job application or interview process in the US, contact the Benefits Department by email or by phone at 617-570-1800. To request any disability or neurodivergence related accommodations to participate in the job application or interview process in the UK or Germany, please email the Recruiting Department. Any information you provide will be in the strictest confidence, and only used for the purpose of providing the accommodations needed. Requesting accommodations will not adversely affect the outcome of your application.
 

This position is eligible for overtime: No

The Target Salary Range For This Position Varies By Location And Is Commensurate With Relevant Experience: $200,000.00 - $270,000.00.