Our Opportunity:
Chewy Pharmacy Fulfillment Network is seeking a dynamic and experienced Director of Pharmacist Operations to lead and scale our pharmacy operations while maintaining a strong emphasis on personalized patient care and prescription accuracy. This critical role oversees multi-site pharmacist activities, compliance, and medication-related services across diverse pharmacy domains, including Retail, Wholesale, and Shared Services.
The ideal candidate is a natural leader, adept at fostering engaged teams, driving operational efficiencies, and enhancing the customer experience through continuous improvement activities, continuing education, and industry best practices. The ideal leader for this role thrives in ambiguity, leverages data for informed decision-making, and has a passion for serving patient needs. The role requires balancing short-term goals with the development and execution of long-term strategic projects, ensuring strict adherence to quality and compliance standards.
What You'll Do:
- Collaborate with Healthcare Compliance, Legal, Product, PICs, Business Leadership and Operational Leadership to manage and reduce risk with State Boards of Pharmacy, FDA and maintain third-party accreditations.
- Cultivate a positive, feedback-rich team culture within the pharmacy network, encouraging continuous improvement and adaptability to changing business needs.
- Stay abreast of industry trends to enhance operational efficiency and uphold a world-class quality mentality.
- Collaborate with teams in Capacity Planning, S&OP, HR, Supply Chain, Healthcare Compliance, Quality and Pharmacy Business to achieve key objectives.
- Identify and implement system improvements to enhance efficiency, quality, and customer satisfaction.
- Design and implement robust training and onboarding programs for Pharmacist teams, including defining content requirements, onboarding metrics, and ongoing development plans.
- Develop, mentor, and lead a team of exempt leaders, pharmacists and pharmacy technicians, resulting in innovation and excellence in customer care.
- Develop and achieve Key Performance Indicators (KPIs) related to safety, product quality, timely order processing, and employee engagement.
- Partner cross-functionally with pharmacy and business leadership teams to drive volume growth and product catalog expansion.
- Undertake other responsibilities to enhance customer and employee experiences.
Job Requirements:
- Active pharmacist licensure in good standing in at least one state, with the ability to obtain additional state licensures as needed.
- 7-10 years of progressive leadership experience in a pharmaceutical dispensing environment with deep expertise in key pharmacy domains.
- Proven ability to design, build, and execute new initiatives in partnership with cross-functional stakeholders.
- Experience thriving in a fast-paced, high-growth environment with ambiguity and frequent change.
- Exceptional communication skills across all levels of leadership, with the ability to escalate and resolve issues appropriately.
- Strong problem-solving capabilities, with a data-driven approach to decision-making.
- Operational acumen to develop scalable solutions in line with organizational growth.
- Self-starter mentality with the ability to work independently and run competing priorities.
- Demonstrated ability to adapt to changing conditions while consistently delivering results.
- Passion for customer service and strategic guidance to support business decisions.
- Results-driven and highly energetic, with a hands-on approach to leadership.
Bonus Qualifications:
- Certification in Lean Six Sigma or equivalent (e.g., Green Belt certification).
- Experience managing e-commerce multi-site fulfillment or distribution operations.
Why Join Chewy?
At Chewy, we're committed to diversity, inclusion, and providing equal opportunities for all team members. If you require accommodations due to a disability or for religious reasons, please contact [email protected]. For questions about your application, get in touch with [email protected].
Travel Requirements:
This position may require up to 30% travel.
Be a part of a team that is revolutionizing pet care. Apply today and make a difference at Chewy Pharmacy!
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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