Director of People Operations

Posted 12 Days Ago
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Guadalajara, Jalisco
Senior level
Payments
Paystand
The Role
As the Director of People Operations, the role involves developing HR strategies aligned with business goals, fostering a positive culture, utilizing data analytics for decision-making, overseeing compensation and benefits, and leading the HR team to optimize operations in a fast-paced environment.
Summary Generated by Built In

At Paystand, we’re not just another fintech company—we’re trailblazers in decentralized finance (DeFi), transforming how businesses manage their finances. With thriving hubs in Scotts Valley, South San Francisco, Austin, Minneapolis, Mexico City, Hermosillo, and Guadalajara, we’re leading a global revolution in financial systems. Recognized on the Inc. 5000 list for five consecutive years, we’re among the fastest-growing companies reshaping the future of finance.

Our Expanding Ecosystem: Paystand isn’t just a company—it’s a growing global network. With the strategic acquisitions of Teampay, a leader in spend management, and Yaydoo, a top AR and AP platform in Latin America, we’re building an expansive ecosystem designed to revolutionize financial operations and fuel business growth worldwide.

Why Paystand?

What We Do: By harnessing the power of blockchain technology, we digitize receivables, automate financial processes, reduce time-to-cash, lower transaction costs, and unlock new revenue streams for businesses.

Why We Do It: We’re driven by a mission to revolutionize digital payments and decentralize finance, creating a more open, inclusive, and transparent financial ecosystem, starting with B2B payments.

How We Do It: As change-makers in the DeFi movement, we don’t just follow trends—we set them. If you’re passionate about shaping the future of fintech and eager to redefine what financial technology should look like, Paystand is the place where you can make a significant impact.

Join Us: Be part of something bigger. Join Paystand and help us lead the financial revolution.

Position Overview: We are seeking a dynamic and experienced Director of Human Resources to join our global team at our Guadalajara, Mexico headquarters. This leader will collaborate closely with the HR Director in the USA to support our expanding global workforce. The ideal candidate will possess a strong background in Mexican employment and labor laws, talent acquisition, and talent development. They will play a pivotal role in enhancing HR efficiency, fostering a high-performance, in-office work culture, and supporting management at all levels within a fast-paced, high-growth technology start-up environment.

Key Responsibilities:

  • Strategic Partnership:
    • Develop and implement HR strategies and initiatives aligned with the overall business strategy.
    • Bridge management and employee relations by addressing demands, grievances, or other issues.
  • Data-Driven HR Leadership:
    • Utilize data analytics to inform decision-making and optimize HR processes.
    • Implement modern HR systems to enhance efficiency and streamline operations.
  • Compensation and Benefits:
    • Maintain and oversee the pay plan and benefits program to ensure competitive compensation packages.
  • Training and Development:
    • Assess training needs and develop programs to enhance employee skills and performance.
    • Monitor and evaluate the effectiveness of training initiatives.
  • Team Leadership:
    • Lead and mentor the HR team in Mexico, including HR Business Partners, fostering a collaborative and high-performing work environment.
    • Set clear performance expectations and provide regular feedback to direct reports.
  • Policy Development:
    • Develop and implement HR policies and playbooks that empower business operations and align with organizational goals.
    • Ensure that all policies comply with legal regulations and are communicated effectively across the organization.
  • Culture and Engagement:
    • Nurture a positive working environment, maintaining our in-office work culture.
    • Champion initiatives to bridge communication and cultural differences between the Mexican and US teams.
    • Drive internal branding campaigns to enhance employee morale, retention, and cross-department collaboration.
  • Operational Excellence:
    • Implement HR best practices to support a rapidly growing employee base.
    • Continuously improve HR processes to meet the needs of a fast-paced start-up environment.

Qualifications:

  • Bachelor's degree in Human Resources, Business Administration, or a related field; Master's degree preferred.
  • 10+ years of progressive HR experience, with at least 3 years in a leadership role.
  • Bilingual proficiency in English and Spanish, with the ability to conduct business transactions in both languages.
  • Proven experience in using HR data analytics and AI solutions (preferred).
  • In-depth knowledge of Mexican employment and labor laws.
  • Demonstrated success in creating and exceeding strategic HR Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs).
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Ability to thrive in a fast-paced, start-up environment.
  • Proven success in designing and implementing scalable HR systems, policies, and programs.
  • Experience with international HR initiatives, particularly in Latin America, and working within a matrixed organization.
  • Experience supporting a Mexican workforce of 200+ employees in hyper-growth mode across multiple locations.
  • Experience implementing AI solutions to streamline HR processes, enhance efficiency, and improve decision-making.
  • Focus on data analytics to drive decisions, monitor trends, and apply emerging technologies and best practices in human resources and talent management to enhance organizational capabilities.

Some Perks

  • Enjoy generous PTO and sick leave, because we believe in balance.
  • Fuel your days with free snacks and paid lunches in the office.
  • We've got your health covered with Major Medical Health Insurance.
  • Stay nourished with food vouchers and plan for your future with savings funds.
  • Unlock stock options and own a piece of our success!
  • Work with the best tools and equipment, setting you up to thrive.
  • And the best part? Endless growth opportunities await you as we rapidly expand!

If you're passionate about driving change in the FinTech landscape and being part of a company that is shaping the future of digital payments, we invite you to explore opportunities with Paystand.

We understand that no candidate is perfectly qualified for any job. Experience manifests in diverse ways, skills are transferable, and passion is a powerful driver. Your journey and skills are unique, and we value the richness that diverse perspectives bring to our team.

More than a resume, we prioritize a genuine commitment, impactful contributions, and the ability to thrive in our dynamic, collaborative environment. We are enthusiastic about providing you with opportunities to learn and grow within this role. If your experience aligns closely with what we're seeking, we encourage you to apply.

We celebrate the belief that diversity in backgrounds and thoughts fuels better problem-solving and fosters more creative thinking. Our commitment to adding new perspectives to the team reflects our dedication to innovation and inclusivity.

Your journey is important to us, and we look forward to the possibility of welcoming you to our team at Paystand. Feel free to reach out; we can't wait to hear from you.

All roles are on-site only. Only English resumes will be considered. 
#LI-Onsite 

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The Company
Scotts Valley, CA
200 Employees
On-site Workplace
Year Founded: 2013

What We Do

Paystand's on a mission to create a more open financial system, starting with B2B payments. Using blockchain and cloud technology, we pioneered Payments-as-a-Service to digitize and automate the entire cash lifecycle. Our software makes it possible to digitize receivables, automate processing, reduce time-to-cash, eliminate transaction fees, and enable new revenue.

Why Work With Us

Paystand is a dynamic and rapidly growing company with roots in the serene Santa Cruz mountains and a footprint extending to vibrant tech hubs. Recognized three years in a row on the Inc. 5000 list of fastest-growing companies and bolstered by the recent acquisition of Yaydoo, Paystand is at the forefront of innovation in FinTech.

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