Director of Operations

Company Description

Anantara The Marker Dublin Hotel is a sleek, contemporary landmark inspired by the elements and overlooking the waterfront of Grand Canal Square. This luxury hotel in Dublin is in an ideal position for exploring the city’s main tourist attractions and its main business and financial district. It is conveniently close to the IFSC and the Convention Centre Dublin.

Part of the regenerated Docklands that exemplify the city’s cosmopolitan future, the hotel is ideal for both business and leisure guests. The area is home to tech and finance giants, chic restaurants and world-class theatres.

We are looking for a Director of Operations to manage the Front Office, Food & Beverage, Accommodation and Facilities teams of the hotel. You will report directly to the General Manager and lead the hotel team in his absence.

The ideal candidate should have at least 5 years working experience in Operations Management  in a five star hotel and must have the right to work in Ireland / EU.  Should be Quality and results focused and have excellent organizational and analytical skills, excellent leadership skills and an eye for detail.

Prior International experience desirable. Excellent communication skills and proficiency in the English language a must.

Job Description

You will be responsible for

Delivering excellent care to our guests.

 Ensure that all new initiatives are implemented in the agreed time frame.

 To ensure there is management presence in all Operational departments at all times.

To ensure guest feedback is acted upon in a timely manner ensuring the relevant people are informed and that all necessary action is taken to prevent re occurrences.

To monitor all purchasing and costs in the department and to ensure that spend is in line with budgets and in line with purchasing procedures

To ensure departmental sales are achieved in line with the hotel budget

To accept a flexible work schedule necessary for uninterrupted service to Hotel guests, to cover the General Manager and to maintain flexibility within teams.

To provide support where necessary in other areas of the Hotel.

 People Responsibilities

To assist in the recruitment and selection of managers

To appraise managers in accordance with the agreed appraisal procedure.

To identify develop key team members and develop a succession plan in conjunction with People and Culture

To train all team members have a full knowledge and understanding of Anantara brand standards,  Leading Hotels of the World Quality Assurance targets and that the highest standards quality are delivered consistently to our guests.

Specific Duties

To ensure that the purchasing and accountancy procedures are adhered to

To ensure stock takes are carried out and any deviances are acted upon in a timely manner.

To ensure weekly departmental payroll forecasting is completed and that all rosters are in line with budget.  To ensure that Operational departments budgeted payroll is achieved.

To ensure all departmental costs are in line with budget.

To review the PM accounts weekly

To ensure that all outlets are well organised daily for expected business levels

To carry out regular HACCP, Fire, Health & Safety Audits.

To assist in the development and implementation of the Capital expenditure.

To ensure that all deadlines are agreed and adhered to

To ensure that all departments are familiar with cash handling, credit policy and to ensure all controls are in place and adhered to.

Your Leadership style

Self-motivated and sets a positive example for employees by their attitude and performance

Demonstrates high levels of energy, enthusiasm and professionalism

Encourages the team towards Hotel and individual objectives and aims

Shows concern for their team members and interacts with them in a positive manner

Provides a great work environment and treating each other with dignity and respect and embracing diversity

Demonstrates strong leadership skills and regularly shows an ability to adjust their approach to deal with different people and situations

Communicates in a structured and effective manner with their team

Builds and sustains effective relationships with employees and customers

Motivates, inspires and empowers others to improved performance

Fully knowledgeable and complaint with the leading Hotels of the World LQA program.

What do we have to offer you?

• Competitive Salary 
• Healthcare plan
• Defined Pension Contribution on passing probation
• Parking
• Refer a Friend program - €500 bonus for a referral of your friend or acquaintance for a vacancy in Anantara The Marker Dublin Hotel or another hotel of Minor Hotels Group
• Excellent Room Employee Rates in all Minor Hotels properties worldwide
• Unlimited access to the eLearning platform
• Increased holiday entitlement for long-service employees
• Meals whilst on duty in our employee restaurant
• Employee Recognition Awards
• Employee Assistance Program - mental health and wellbeing support 
• Complimentary provision and laundry of uniforms
• Local employee discounted rates (Spa, restaurant, bar, rooftop) for employees with friends and family.

Qualifications

The ideal candidate should have at least 5 years working experience in Operations Management  in a five star hotel and must have the right to work in Ireland / EU.  Should be Quality and results focused and have excellent organizational and analytical skills, excellent leadership skills and an eye for detail.

Prior International experience desirable. Excellent communication skills and proficiency in the English language a must.

Additional Information

All Candidates must have the right to work in Ireland full time.

References:

All employment offers are made subject to us receiving two satisfactory references, which could be:

• A corporate email and/or phone number or
• A letter in a headed paper signed by the manager / HR

We will not ask for reference details until you reach the interview stage.