Director of Operations

Operations Director 

Department: Store Operations 

Location: Nova Scotia / Prince Edward Island 

Hybrid work: Remote and Field Work 

Type of employment:  Permanent, Full Time (40 hours) 

THE ROLE 

The role of the Operations Director is to coach and direct their team of District Managers in their operational and decision-making processes. They must ensure that store sales and profitability targets are met, while maintaining an operating cost that meets company standards. In addition, the Operations Director must maintain customer service that surpasses industry standards. 

WHAT YOU’LL DO 

Excited to embark on a journey with us? Here's a breakdown of the key responsibilities in this role: 

Human Resources: 

• Coach, motivate, and lead the team of District Managers in the assigned region. 

• Supervise the team of District Managers to ensure the successful completion of projects. 

• Recommend the hiring of District Managers and approve the hiring of managers. 

• Train and integrate new and existing District Managers. 

• Manage labor relations. 

• Intervene directly at the store level in special cases and make direct decisions. 

• Analyze training needs at the operational level. 

Administration: 

• Analyze financial statements to achieve the profitability required by the company and develop an action plan if necessary. 

• Prepare annual budgets. 

• Approve periodic budgets. 

• Monitor budgets, identify corrective measures to be taken, and implement them (expense and revenue control). 

• Ensure that company policies, procedures, and standards are applied (HR, marketing, operations, etc.); 

• Approve operational policies and procedures in collaboration with other managers and in conjunction with the VP. 

• Monitor quality of operations for all districts. 

• Control customer service and maintain a high standard of excellence for our customers. 

Marketing and procurement: 

• Monitor the application of and compliance with marketing standards (specials, displays, images, etc.). 

• Oversee inventory management (inventory levels, merchandise rotation) for stores. 

WHAT YOU’LL NEED  

We want you to join our team! Here's what we're looking for: 

Education  

• Bachelor's degree in business administration 

• Equivalent experience/training may be considered. 

Experience:  

• Minimum 10 years of retail experience, including a minimum of 5-7 years in a multi-site supervisory/management role. 

• Experience in personnel management. 

Knowledge and skills:  

• Leadership and communication skills; 

• Ability to manage several files at the same time. 

WHY YOU SHOULD WORK WITH US: 

At Couche-Tard/Circle K, we believe that our team members are the heart and soul of our business. When you join us, you're not just getting a job – you're becoming part of a vibrant community where your talents are valued, your growth is nurtured, and your contributions make a real difference. Here's why you'll love working with us: 

Benefits package: 

• Group Insurance Program: Stay healthy and happy! Our plan provides you with the flexibility to choose coverage that best meets your needs and add optional insurance (health and dental care, long-term disability, life insurance, health spending account) 

• Pension Plan: Plan for your future and retire with peace of mind with our pension plan, helping you build a secure financial future. 

• Stock Purchase Plan: Invest in your future and share in our success with our employee stock purchase plan, allowing you to become a shareholder of Couche-Tard/Circle K. 

• Paid Time Off: Recharge and rejuvenate with paid time off, including vacation days, sick days, and personal days to help you maintain a healthy work-life balance. 

Additional Perks: 

• Employee Discounts: Enjoy exclusive discounts on our products and services, making it even easier to fuel up and stock up on your favorite goodies. 

• Training and Development: Grow your skills and advance your career with access to ongoing training and development opportunities, including workshops, seminars, and online courses. 

• Recognition and Rewards: We celebrate our team's achievements and milestones with a range of recognition programs, rewards, and incentives to show our appreciation for your hard work and dedication. 

• Mentorship Program: Take your career to new heights with our mentorship program, where seasoned professionals provide guidance, support, and valuable insights to help you reach your full potential. 

• Scholarship Program: Invest in your education and future success with our scholarship program, available not only to our employees but also to their children. We're committed to supporting your lifelong learning journey and empowering you to achieve your academic and career goals. 

INTERESTED? You are only a few clicks away from joining an exceptional company! Visit our careers page at https://workwithus.circlek.com/ca/en to submit your application. We can't wait to hear from you! 

At Couche-Tard/Circle K, we're committed to fostering an inclusive and diverse workplace where everyone is treated with respect and dignity. We welcome individuals from all backgrounds and walks of life to join our team and contribute their unique perspectives and talents. 

We thank all candidates for their interest in this position. Please note that only selected candidates will be contacted for further steps in the hiring process.