About Invisible
Invisible is the operations innovation company transforming how companies are built and run.
We’re a tech-enabled services company providing AI-enabled solutions to our clients. Invisible partners with leading model providers like OpenAI and Cohere to help train the most advanced language models. These partnerships with AI firms provide early access to best-practice AI research and LLMs, enabling efficient automation and optimization of complex processes. We also partner with Fortune 500 companies to automate tasks such as menu management for DoorDash and claims processing for American Family Insurance, significantly improving quality while reducing cost and time to completion.
Customers choose us for our curated pool of on-demand global experts; our flexible orchestration platform that seamlessly blends advanced technology with elite talent; and our outcomes-based pricing. Invisible has 10x’d our revenue in the last two years, is highly profitable, and was recently ranked #3 in Artificial Intelligence on Inc. 5000’s annual list of fastest-growing private companies in America.
Invisible has experienced exponential growth, quadrupling in size year over year for the past three years. At the beginning of 2024, we surpassed an Annualized Revenue Run Rate of $100 million and continue to grow at speed. We operate as a profitable business and own a majority of the company, going against the grain in the venture-backed AI space. We look for like-minded individuals to join us as we aim to grow into the largest services firm in the world that bridges the gap between AI and enterprise success.
About The Role
Your Mission:
As the operations innovation company, high-performing operations are the heart of the value that we deliver to our clients. We are seeking a strategic and results-oriented Director of Operations to lead and accelerate our AI training and enablement efforts across our largest enterprise relationships.
The Director of Operations will be responsible for owning, building and strengthening our relationships with these clients–including collaborating with some of the world’s top AI researchers. You will lead our Operations Managers to design processes, manage complex projects, and oversee a large-scale workforce–including hundreds of team members who range from bright high school graduates to PhDs & professors, from engineers and mathematicians to creative writers and linguists.
As a team, you will together scope and refine expert training processes for these models with a team of advanced human trainers, as well deploy cutting-edge operations and best practices across enterprise companies. You will be on the front lines of innovating new methods of AI training,
constantly iterating and refining how human-generated data can best evolve the AI models that our clients are creating.
A successful candidate will be able to set the vision for the client and the team. You must have a role model service mentality, strive for operational improvements and efficiency, and possess the experience and skills to manage a team effectively at scale.
What You’ll Do
Responsibilities:
- Manage Strategic Clients Relationships: Partner with researchers and managers at our clients’ companies at both the strategic and tactical levels, working with them to define their needs, map their processes, and ensure our work is achieving their goals. Manage one of our tech giant clients or 2-3 more mid-sized companies. On behalf of our clients, liaise with Invisible’s product and technical functions to build and design new frameworks and guidelines to drive best practices in AI training and, ultimately, improvements to AI models.
- Complex Operations & Team Management: Manage an operations team of hundreds, including Operations Managers, Operations Analysts, and many AI trainers. Run hiring, staffing, and development of sizable project teams. Ensure your team is managing processes and projects excellently at and above internal and external KPI expectations.
- Systems Thinking: Identify areas for process improvement and efficiency gains, and scope new processes when needed. Be relentlessly curious, creative and proactive in implementing solutions to critical issues. Seek cross-cutting improvements to systems to improve the team. While some process innovations will not require new technology, others will; you will partner with product managers on Invisible’s technologies team to be able to create new technologies.
- Own Your Business: Develop and implement strategies that drive growth and profitability. Maintain client health in both service and unit economics and provide guidance and leadership to the team of operators that are in charge of producing the outputs of the client/process. Working with direct reports, own the financial cycles for the book of clients, including payroll reconciliation and approval, and end-of-month closure of the financials.
What We Need
Skills and Qualifications:
- More than 5 years of experience in operations management in a client-facing capacity; proven track record delivering exceptional service. Excellent communication skills, both verbal and written.
- Strong management and leadership skills and ability to provide guidance and support to a team, including experience managing an organization of at least 30+ people (though 100+ would be preferred) across at least 2 layers of management (e.g. managing managers). Ability to work remotely and manage teams without in-person interaction.
- Experience building and managing financial models, especially cost-driven analysis; comfortable with data analysis in spreadsheets, managing complex formulas and building processes. Experience in capacity planning and project management.
- Ability to think strategically with agility in complex and difficult situations. Strong sense of urgency and ability to prioritize.
What It’s Like to Work at Invisible:
At Invisible, we’re not just redefining work—we’re reinventing it. We operate at the intersection of advanced AI and human ingenuity, pushing the boundaries of what’s possible to unlock productivity and scale. Ownership is at the core of everything we do. Here, you won’t just execute tasks—you’ll build, innovate, and shape the future alongside world-class clients pushing the boundaries of AI.
We expect bold ideas, relentless drive, and the ability to turn ambiguity into opportunity. The pace is fast, the challenges are big, and the growth is unmatched. We’re not for everyone, and we’re okay with that. If you’re looking for predictable routines, this isn’t the place for you. But if you’re driven to create, thrive in dynamic environments, and want a front-row seat to the AI revolution, you’ll fit right in.
Country Hiring Guidelines:
Invisible hires new team members in countries around the world. All our roles are remote. However, some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Accessibility Statement:
We’re committed to providing reasonable accommodations for individuals with disabilities. If you need assistance or accommodation due to a disability, please contact our Talent Acquisition team during the recruitment process at [email protected].
Equal Opportunity Statement:
We’re an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status, or any other basis protected by law.
Due to a high volume of candidates, Invisible may use automated decision-maker technologies to filter candidates based on response to our application questions and other provided information. Our use of automated decision-making enables us to be efficient by providing a manageable list of possible candidates that meet our mandatory hiring criteria. If you object to our use of automated decision-making please contact us.
What We Do
Invisible is the operations innovation company transforming how companies are built and run. Our tech-enabled service harnesses our proprietary process orchestration platform, which seamlessly integrates AI and automation with a worldwide network of more than 5,000 experts. This fusion delivers new capabilities and removes barriers to execution for clients, unlocking unprecedented efficiency, scale, and growth opportunities.
As the go-to training partner for the world’s leading AI firms such as OpenAI, Amazon, Google, Microsoft, and Cohere, we play a pivotal role in enabling enterprises to build, deploy, and leverage cutting-edge AI solutions.
By combining this deep expertise in artificial intelligence with human intelligence, we're able to deliver intelligent operations to enterprises through a fully managed service. With a focus on transforming processes to be smarter and more efficient, we solve complex process challenges that deliver powerful results for the likes of DoorDash and Walmart.
This deep enterprise process expertise, close ties with world-leading AI firms, and the only end-to-end platform blending advanced technology with an elite global workforce sets us apart from BPO’s, RPA providers, consultancies, and AI Training firms, enabling us to deliver powerful results at speed for our clients.
Why Work With Us
We're recognized as Inc. 5000's #3 Fastest Growing AI Company in 2024, and in the top 3% among America's fastest-growing private companies.
As a fully remote company, we hire talent across the world who are natural problem solvers, innovators, and visionaries. With our unique ownership model, we empower our people to craft their legacies.
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