Director - Operations

Description and Requirements
MetLife established Hyderabad Site in 2019 for building knowledge & technology capabilities including Data and Analytics. These capabilities are part of Corporate Functions at Global Operations Support Center (GOSC), India. This role a. drives strategic initiatives and programs b. provides supervision for operations for Corporate Functions at Hyderabad Site. Needs to drive portfolio expansion and portfolio integration. Additionally, support strategic and tactical objectives in support of portfolio expansion and integration. Work as per MetLife Global Operations Support Center's (GOSC) policies and procedures. Provide an effective liaison among business departments and functions.
Role Value Proposition:
Driven by passion and a zeal to succeed, we are looking for you - an enthusiastic individual to fill in a role that creates significant strategic & operational value to the organization:

Job Responsibilities
Hyderabad Site Ops Supervision Role:

• Ensure processes (involving operations) at Hyderabad are institutionalized in a manner consistent with processes @ GOSC Corporate Functions, GOSC Jaipur and Noida sites
  • Perform value added analyses to generate information and improve processes
  • Develop efficient and effective reporting processes
  • Ensure compliance with internal policies and procedures, external regulations and information security standards
  • Ensure operational practices at Hyderabad are consistent with those at Jaipur and Noida
  • Provide supervision to partner/stakeholder visits
• Lead data and analytics capability collateral building efforts case, capability mapping catalogues
• Work with CF- S&S team, GOSC Hyderabad leadership team to contribute & drive consolidating artefacts such as status reports, site updates, capability show cases, case studies across multiple functional/geographical teams
• As the Ops representative of Hyderabad site- lead capability collaboration and integration efforts across capabilities such as artificial intelligence, machine learning, digital automation, robotic process automation etc
• Accountable for planning, tracking, enabling execution & communicating progress against key focus areas of GOSC Hyderabad - Capability building & expansion, senior management reporting; follow-ups/alignment with partners across various functions at GOSC
• GOSC Hyderabad Site MBR (Quarterly) chaired by GOSC CF leader
• Effectively manage research/resolution/follow-ups for closure of open items.

Identify 'white spaces'/opportunities to improve productivity, to positively energize the ecosystem
Knowledge, Skills and Abilities
Education & professional certifications

• Bachelors in any discipline from leading/recognized institutes
• PMP/Prince2, Scrum / Agile, SAFe project management certification
• Proficient in MS Office suite: Excel, PowerPoint, Visio
• Niche technology capabilities/Data and Analytics/Artificial Intelligence, Machine Learning certifications/courses

Experience
• 15-20+ years of experience in operations and project management in large enterprises with operations across countries/different time zones/matrix structures; PMO Support, Consulting, Business Process/Techology Off-shoring, Financial Institutions, Insurance industry Experience on PMO Support & Project Management will be mandatory
• Knowledge/experience of running operations for 'Data and Analytics'/Nice technology capabilities.
• Should have 12+ years of customer management experience (pref US)
Knowledge and Skills
• Strong Program & Project Management skills
• Excellent written and verbal communication skills, leadership skills, consulting & problem-solving skills, logical, critical reasoning and analytical skills, entrepreneurial traits /self-starter, interpersonal skills, negotiation skills, story telling and presentation skills
• Good hands-on experience on MS office
• Ability to lead and work in a cross-cultural environment
• Proven ability to collaborate with other areas, including IT, Governance, Training, etc.
• Excellent ability to interpret data and generate business insights to provide support or develop recommendations.
• Excellent ability to own the outcome - present findings to senior stakeholders, support execution of business plans
• Excellent understanding of strategy and business transformation frameworks and methods
• Exposure/passion for business applications of niche technologies, Data & analytics, Machin learning, Artificial intelligence, Generative AI
• Ability to continuously learn new methods and best practices
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services.
At MetLife, it's #AllTogetherPossible . Join us!
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