Director of Operations

Director of Operations

Noonlight is looking for a highly skilled and versatile Director of Operations to lead and scale both our monitoring operations and broader business operations. This critical role combines strategic leadership, operational expertise, and cross-functional collaboration to ensure our internal processes and external partnerships drive excellence and enable growth.

As the Director of Operations, you will oversee key relationships with third-party monitoring providers, ensuring their performance aligns with Noonlight’s high standards, while also leading initiatives to improve efficiency, scalability, and innovation across the organization. This is a unique opportunity for an experienced operator with a passion for optimizing processes, building strong partnerships, and contributing to the growth and success of a fast-paced, high-impact organization.

Key Responsibilities

Monitoring Operations

• Build and maintain strong relationships with third-party monitoring providers, ensuring their operational performance meets Noonlight’s quality standards
• Develop and implement performance metrics, audits, and evaluation processes to uphold exceptional service delivery
• Lead regular reviews and continuous improvement initiatives with Central Station partners, ensuring they are equipped with the tools, training, and resources to succeed
• Scale monitoring operations to support rapid business growth, including regional expansions and capacity planning
• Oversee partner onboarding, including training, testing, and ongoing enablement to ensure seamless integration and performance

Business Operations

• Lead cross-functional initiatives to streamline processes, improve efficiency, and drive organizational scalability
• Collaborate with leadership to define and execute strategic priorities, ensuring alignment with Noonlight’s long-term goals
• Oversee operational planning, resource allocation, and process optimization to enable sustainable growth
• Develop and track operational KPIs, analyze performance data, and provide actionable insights to inform strategic decision-making

Strategic Partnerships & Industry Relations

• Serve as a key point of contact for strategic partners, fostering collaborative relationships and ensuring mutual success
• Act as a liaison with law enforcement and public safety agencies, promoting Noonlight’s technology and advocating for its adoption

Product & Innovation Collaboration

• Partner with Product, Engineering, and Sales teams to design and launch initiatives that enhance operational efficiency, platform quality, and profitability
• Leverage data and platform insights to optimize workflows, staffing, and service delivery

Cost Management & Resource Optimization

• Manage operational budgets, balancing cost efficiency with high service quality
• Identify and implement strategies to maximize resource utilization, including technology-driven process automation and workflow improvements
• Other duties assigned

Requirements

• 5-7+ years of experience in operations management, business operations, or a similar role, ideally in a high-growth or technology-driven environment
• Proven experience building and leading high-performing teams and managing external partnerships
• Strong expertise in optimizing operational processes, capacity planning, and resource management
• Ability to define, track, and analyze key operational KPIs to drive data-informed decisions
• Experience leading cross-functional initiatives and collaborating with Product, Engineering, and Sales teams
• Exceptional problem-solving, organizational, and leadership skills
• Strong communication and relationship-building abilities, including with external vendors and public safety stakeholders
• A proactive and adaptable approach, with a track record of driving results in fast-paced environments

COMPANY INFORMATION

Noonlight combines advanced technology with real humans to protect and comfort people so they can live freely. Launched in 2013 as a mobile application, Noonlight has since grown into a connected safety platform—partnering with products and services to enable modern and affordable 24/7 professional sensor monitoring, video monitoring, false alarm filtering, and data-rich emergency response via an API. Noonlight’s technology works everywhere in the United States and Canada, allowing end users to quickly get help in any situation, without requiring a 911 call or the ability to talk or text. Noonlight was recently acquired by Alarm.com, furthering its vision of automatic safety. It continues to operate as an independent business, with the elite knowledge, benefits, and backing of Alarm.com.

For more information, please visit www.noonlight.com or www.alarm.com.

COMPANY BENEFITS

Alarm.com offers competitive pay and benefits inclusive of subsidized medical plan options, an HSA with generous company contribution, a 401(k) with employer match, and paid holidays, wellness time, and vacation increasing with tenure. Paid maternity and bonding leave, company-paid disability and life insurance, FSAs, well-being resources and activities, and a casual dress work environment are also part of our outstanding total rewards package!

ALARM.COM IS AN EQUAL OPPORTUNITY EMPLOYER

In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information.  We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future contract positions, record keeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.  By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.

Notice To Third Party Agencies:
Alarm.com understands the value of professional recruiting services.  However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to [email protected].