Executive Director, Platform Operations

Please Note: This Position Is Not Eligible for Visa Sponsorship

What You'll Do:

Senior technology leader providing strategic direction while driving exceptional technology outcomes in a very dynamic and fast paced environment. Manage staffing and ensure that 24/7 coverage is always present. Provide guidance and ensure that reports are trained and able to execute on current, and new responsibilities using cutting edge technologies. Must be experienced in running Technology Operations at scale across a diverse technology stack. Work closely with a broad cross-section of the organization including the following teams: Production Control, Production Support, Release Management, Platform Services, Storage, Unix, Networking, Business Operations, Change/Problem/Incident Management. The primary focus of this role is to ensure that Production runs as efficiently as possible by being an evangelist for Continues Improvement (CI), and being a technical liaison to teams to ensure that operational readiness best practices are being adhered to

Primary Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each primary duty satisfactorily.

• Focus on shifting the overall operational posture from re-active to pro-active

• Partner with vendors to provide best in class technology operating models

• Direct team to analyze and report upon Production performance CI opportunities

• Direct team to analyze and report upon Production capacity CI opportunities

• Stand-up SWAT’s if when needed to drive resolution of ongoing Production issues

• Leads team to Identify and diagnose complex problems and factors affecting Production performance

• Focuses the team to troubleshoot hardware and software problems, take appropriate corrective actions and/or interact with IT-staff/vendors in performing complex testing, support, and troubleshooting functions

• Move between tactical & strategic (ie. Forecast system demands and recommend upgrades, expansions and reconfigurations if/when needed)

• Consult & evangelize for operational best practices

• Collaborate across domains (ie. network, db, etc.) to assist with application tuning

• Adhere to any/all Production security requirements and best practices

• Adhere to, and advocate for, all ITIL processes (i.e. Incident, Problem, & Change)

• Actively participate in Incident, Problem & Change as a ‘shepherd’ for all things Production

• Analyze repeating alerts to pro-actively identify environmental issues

• Surface any/all environmental & operational risks identified

• Evangelize for repeatably automated processes that can be scaled

• Prioritizes and align efforts to Production availability requirements and business priorities

• After hours, weekend work may be required during off hours maintenance windows.

Supervisory Responsibilities:

Manage a team

Qualifications:

The requirements listed are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.

• [Required] Leadership experience in fast paced and real time environment

• [Required] Proven history of leading technology operations on a modern tech stack including cloud and deployment tools

• [Required] Experience in deploying and tuning advanced monitoring/OTEL

• [Required] Acute Financial Operations experience wrt Platform Operations and optimization

• [Required] Radical ownership mentality when it comes to technology disruptions and issues affecting clients

• [Required] Maintain composure and clear decision making capability under extreme pressure

• [Required] Excellent oral and written communication skills

• [Required] Demonstrated experience in managing large teams (greater than 50 people)

• [Required] Excellent time-management skills

• [Required] Exceptional knowledge of monitoring tools and best practices

• [Required] Understands urgency of service level agreements and the need for timely responses

• [Required] Ability to work in high intensity environment

• [Required] Good consultative, communication, analytical, and judgment skills

• [Required] Good time management skills

• [Required] Ability to work effectively with clients, other systems technical staff, consultants and vendors

• [Required] Suggests solutions that make sense and are in line with future technology direction

• [Required] Demonstrates sound analytical and diagnostic skills dealing with issues that are not readily defined and/or conflict with available information

• [Required] Optimizes the use of all available resources, and approach issues with pragmatism

• [Required] Maintains partnerships across the organization, and is able to influence senior management, peers and staff through an inclusive style and recognition of their abilities to achieve results.

Technical Skills:

• [Required] Strong knowledge of ITIL principles

• [Required] Understands technical monitoring and metrics

• [Required] Sophisticated understanding of enterprising technology

• [Required] Mature understanding of the relationship between software and hardware

• [Required] Knowledge of Clearing and Finance industry

• [Required] Knowledge of Application life cycle and deployment

• [Required] Problem/Incident management experience

Education and/or Experience:

• [Required] Bachelor’s degree in Computer Science, Telecommunications or a related discipline

• [Required] 10+ years’ experience production systems operations or an equivalent combination of education and work experience

• [Required] The qualified candidate demonstrates a strong ability to multi-task in an environment of constantly changing priorities

• At least 7+ years’ experience successfully managing technical teams

Certificates or Licenses:

• [Preferred] Industry certifications in the areas of ITIL

• [Preferred] Industry certifications in the areas of Cloud

• [Preferred] Industry certifications in the areas of Monitoring & Observability

About Us

The Options Clearing Corporation (OCC) is the world's largest equity derivatives clearing organization. Founded in 1973, OCC is dedicated to promoting stability and market integrity by delivering clearing and settlement services for options, futures and securities lending transactions. As a Systemically Important Financial Market Utility (SIFMU), OCC operates under the jurisdiction of the U.S. Securities and Exchange Commission (SEC), the U.S. Commodity Futures Trading Commission (CFTC), and the Board of Governors of the Federal Reserve System. OCC has more than 100 clearing members and provides central counterparty (CCP) clearing and settlement services to 19 exchanges and trading platforms. More information about OCC is available at www.theocc.com.

What We Offer

A highly collaborative and supportive environment developed to encourage work-life balance and employee wellness. Some of these components include:

• A hybrid work environment, up to 2 days per week of remote work
• Tuition Reimbursement to support your continued education
• Student Loan Repayment Assistance
• Technology Stipend allowing you to use the device of your choice to connect to our network while working remotely
• Generous PTO and Parental leave
• Competitive health benefits including medical, dental and vision

Benefits

A highly collaborative and supportive environment developed to encourage work-life balance and employee wellness. Some of these components include:

• A hybrid work environment, up to 2 days per week of remote work
• Tuition Reimbursement to support your continued education
• Student Loan Repayment Assistance
• Technology Stipend allowing you to use the device of your choice to connect to our network while working remotely
• Generous PTO and Parental leave
• 401k Employer Match
• Competitive health benefits including medical, dental and vision

Visit https://www.theocc.com/careers/thriving-together for more information.

Compensation

• The salary range listed for any given position is exclusive of fringe benefits and potential bonuses. If hired at OCC, your final base salary compensation will be determined by factors such as skills, experience and/or education.
• In addition, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.
• We typically do not hire at the maximum of the range in order to allow for future and continued salary growth. We also offer a substantial benefits package as noted on www.theocc.com/careers
• All employees may be eligible for a discretionary bonus. Discretionary bonuses are based on various factors, including, but not limited to, company and individual performance and are not guaranteed.

Salary Range

$184,600.00 - $270,600.00

Incentive Range

28% to 35%

This position is eligible for an annual discretionary incentive compensation award, for which the target range is listed above (see Incentive Range). The amount of such award, if any, will be based on various factors, including without limitation, both individual and company performance.

Step 1
When you find a position you're interested in, click the 'Apply' button. Please complete the application and attach your resume.  

Step 2
You will receive an email notification to confirm that we've received your application.

Step 3
If you are called in for an interview, a representative from OCC will contact you to set up a date, time, and location. 

For more information about OCC, please click here.

OCC is an Equal Opportunity Employer