Director, Operations Innovation

Posting Date

04/28/2025

2000 16th Street, Denver, Colorado, 80202, United States of America

DaVita is a healthcare company committed to an unwavering pursuit of a healthier tomorrow for our patients, teammates, and physician partners. As a leader in kidney care, we have a unique opportunity to redefine care delivery for over 250,000 patients — while shaping the future of value-based care.

The Director of Operations Innovation will lead initiatives critical to the success of DaVita.

These include:

• Large-scale operating model changes to drive efficiency of care delivery and improve teammate job satisfaction
• Process re-engineering for hemodialysis and peritoneal dialysis operations
• Introduction and incubation of disruptive technologies that improve patient clinical outcomes in kidney care
• Development and operationalization of growth strategies across Kidney Care and DaVita Strategic Business Units

The Director will lead a team of highly motivated individuals with backgrounds ranging from management consulting to process engineering to project management to healthcare operations, and is expected to: (1) identify which work will add the most value to ambiguous problems, (2) effectively lead work streams with dependencies on many different business units, (3) collaborate well throughout the organization, (4) communicate recommendations to senior executives on a regular basis, and (5) drive culture and talent development for your project teams.

This role provides excellent exposure to the DaVita executive level team, as this department is a board-level organizational objective.

Location: Denver, Colorado - onsite, hybrid schedule

Essential Duties & Responsibilities

• Leverages hypotheses-based approach to identify, validate and quantify opportunities
• Utilizes process engineering techniques to assess current processes and potential improvements
• Draws upon continuous improvement tools (Lean, Six-Sigma) to structure and incubate improvement opportunities
• When appropriate, identifies technology needs to solve business issues and partners with others to source, create/adapt, implement, and launch technology
• Distills complex business problems into cohesive, impactful stories
• Presents comfortably and compellingly to senior audiences
• Successfully manages relationships with senior business leaders and influences diverse group of stakeholders through effective communication and strong interpersonal skills
• Works closely with teammates in the clinics and develops long-standing relationships with operators and clinicians
• Allocates team resources to ensure all timelines and deliverables are met
• Results oriented, moving work forward at a meaningful pace, while building strong culture and teams
• Develops and mentors teammates
• Passion to improve the healthcare landscape for our teammate and patients with a constant focus on continuous improvement
• Embodies DaVita’s core values every day
• Up to 50% travel may be required at times; though typical travel is 5-10%

Minimum Qualifications

• Experience leading large-scale business transformation from concept through implementation with tangible impact on operating/financial performance
• Demonstrated ability to build professional relationships, influence others, and drive meaningful change that ‘sticks’
• Proficiency mapping teammate led processes, and revamping approach through low-value task elimination, automation, and centralization of work
• Experience leveraging machine learning or artificial intelligence to solve a key business problem preferred
• 10+ years of total work experience in progressive roles
• Undergraduate degree in technical area (e.g. engineering) preferred
• MBA or graduate degree in a healthcare related field (MD, MPH, MHA) preferred
• Healthcare experience preferred
• PROSCI training preferred
• Six sigma or lean training preferred

Here is what you can expect when you join our Village:
• A "community first, company second" culture based on Core Values that really matter.
• Clinical outcomes consistently ranked above the national average.
• Award-winning education and training across multiple career paths to help you reach your potential.
• Performance-based rewards based on stellar individual and team contributions.
• A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
• Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation. Enter text here

Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."
Why wait? Explore a career with DaVita today.
Go to http://careers.davita.com to learn more or apply.

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

#LI-CM2

At DaVita, we strive to be a community first and a company second.  We want all teammates to experience DaVita as "a place where I belong."  Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

Salary/ Wage Range

$121,200.00 - $177,900.00 / year

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits  

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process.  You will not be penalized for redacting or removing this information.