About Gelato
Gelato has created the world’s largest global network for on-demand production of custom products – from t-shirts and mugs to books and wall art. We empower a new generation of ecommerce entrepreneurs to share their creativity worldwide while embracing local, sustainable production. By producing locally and perfectly matching supply with demand, we eliminate waste and reduce carbon emissions.
At Gelato, we don’t own production facilities – we build the software that connects them. With over 140 production partners in 32 countries, our network can deliver custom products to five billion people in just 72 hours. It’s smarter, faster, and greener.
With GelatoConnect, our SaaS platform, we’re driving innovation in print production. GelatoConnect simplifies operations for print producers by automating procurement, workflows, and logistics into one seamless system. By boosting efficiency and cutting costs, it helps businesses scale to meet market demands. With GelatoConnect, we’re reshaping the print industry to be more efficient, sustainable, and profitable.
What you’ll be doing:
As Director of Operations, you will be responsible for the operational performance of our network of print service providers across Europe, Middle East & Africa, Oceania and Asia. You will lead a small, distributed team across Europe accountable for our KPIs in speed, quality, selection and cost. Your leadership will be crucial in scaling operations efficiently while maintaining sustainability and cost-effectiveness.
This role requires someone who thrives in a scale-up environment, understanding the complexities of rapid expansion and global operations. You will play a key role in growing GelatoConnect, ensuring our production network expands strategically while continuously improving partner relationships and operational efficiency.
Key Responsibilities:
- Scaling GelatoConnect – Drive adoption and expansion of GelatoConnect by strengthening and cultivating partner relationships.
- Operational Strategy & Execution – Develop and implement operational strategies that align with Gelato’s growth trajectory, ensuring efficiency, scalability, and sustainability.
- Supply Chain & Partner Management – Oversee our network of production partners, driving performance, ensuring quality compliance, optimizing supply chain operations, advocating for change and navigating complex relationships.
- Advocacy & Change Management – Act as a champion for GelatoConnect, demonstrating how the platform improves efficiency, operational performance, and customer satisfaction.
- Process Optimization & Data-Driven Decision Making – Use analytics to identify opportunities for operational efficiency, reduce costs, and improve service levels.
- Bridging Operational Gaps – Identify and address inefficiencies, drive project management initiatives, and enhance cross-functional collaboration.
- Cross-Functional Leadership – Work closely with technology, product, category management and customer service teams to deliver on company OKRs.
- Team Development & Leadership Growth – Build and mentor the next layer of leadership within the operations team, fostering a high-performance culture.
Who you are:
We are looking for an experienced operational leader who understands how to scale a complex, high-growth organization. The ideal candidate will balance structured operational execution with a startup mindset, thriving in ambiguity while pushing projects forward with grit and strategic focus.
- 8+ years of experience in operations, supply chain, logistics, or a related field, preferably in e-commerce, manufacturing, or technology-driven industries.
- Proven ability to scale global operations, manage supply chains, and navigate organizational complexity.
- A data-driven mindset, leveraging analytics to optimize workflows and drive efficiency.
- Excellent project management skills, with the ability to execute strategically while managing day-to-day operational challenges.
- A customer-obsessed approach, ensuring operational decisions enhance the end-user experience.
- Strong leadership skills, including the ability to develop and mentor teams, advocate for operational improvements, and escalate challenges when necessary.
- Comfort with ambiguity and fast-paced environments, with the ability to push initiatives forward while knowing when to ask for support.
What it’s like to work at Gelato
We are a customer-obsessed team with the ambition to change the world by connecting technology to the printing industry and making it much more sustainable. Everyone who joins our team must feel genuinely intrigued and motivated by our mission. We expect a lot. We are a driven team with big goals, so we seek individuals who are genuinely passionate about their work and possess an entrepreneurial spirit. Our culture is unique and we live by our values, so it's worth learning more about our culture and how we work before presenting your application.
At Gelato, we pride ourselves on our global presence with 14 offices worldwide, fostering a dynamic and diverse work environment. Rooted in a culture that values collaboration, creativity, and camaraderie, we actively cultivate a company culture that thrives on shared experiences. We encourage team members to embrace this culture by working from our inspiring office spaces at least three days a week, allowing for meaningful connections and collective growth.
Lastly, we ask that you please upload your CV in English, regardless of which country you are applying from.
What We Do
Gelato’s mission is to empower the rapidly growing creator economy with local production and delivery of any customized item to any consumer on the planet. Its curated marketplace lowers the barriers and resolves the "last mile" for any creator or entrepreneur that would like to create and sell their products online.
Local production on demand means lower costs, shorter and faster delivery, reduced carbon emissions, and no upfront investments. Gelato handles every step of the process from an order is placed and until it is delivered to the end-customer, so that the creators can focus their time and energy on creating and selling.
.png)
_0.png)
