Director, Operational Excellence

Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com. 

About You:

• You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins. 
• INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
• You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas. 
• You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.
• Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear. 
• You thrive in a Team Environment. Collaboration is key in innovation and creating change.

These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this LIGHT, individuals can find their way to the best care, resources, and support they need to get back to life. 

If this sounds like you, we would love to connect to speak further about career opportunities at Lantern.

Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process.

Director, Operational Excellence

We are seeking a strategic and results-driven individual to join our leadership team. This role is critical and will oversee data analysis efforts across the organization, implement process optimization and improvement strategies, and leverage data insights to drive operational efficiency and business growth. This individual will also be the point of contact across the organization for Member Services KPI’s and data needs. The ideal candidate will possess a blend of strong analytical skills, deep understanding of business processes, operational expertise, and a deep understanding of best practices in process improvement with a proven records of leading cross-functional teams to deliver actionable insights and sustainable improvements.  

Location: Dallas, TX | USA

Responsibilities:

• Strategic Leadership: Develop and execute the operational excellence strategy in alignment with the company’s overall business objectives. Partner with senior leadership to identify areas for improvement and set measurable goals. 
• Process Improvement: Lead initiatives to streamline and enhance operational processes, utilizing methodologies such as Lean, Six Sigma, or Agile. Lead process mapping and redesign initiatives, applying data-driven insights to improve throughput and conversion opportunities.  
• Performance Metrics: Establish key performance indicators (KPIs) and benchmarks to monitor progress and measure success. Regularly analyze data and performance metrics to identify trends, issues, and opportunities for improvement. Guide the creation of visualization tools to facilitate clear communication of analysis results to stakeholders.  
• Change Management: Oversee the change management process, including communication, training, and support for staff. Ensure smooth transitions and adoption of new processes and technologies. 
• Cross-Functional Collaboration: Work closely with various departments (IT, Product, Operations, Marketing, Finance) to identify inefficiencies and develop cross-functional solutions. Foster a collaborative environment that encourages sharing of best practices and continuous improvement. 
• Team Leadership: Build, mentor, and lead a high-performing team dedicated to operational excellence. Provide guidance, set clear objectives, and support professional development to achieve team and individual goals. 
• Innovation and Best Practices: Stay current with industry trends, emerging technologies, and best practices. Introduce innovative approaches and tools to enhance operational effectiveness and maintain competitive advantage.  
• Data Strategy: Develop and implement a comprehensive data analysis strategy aligned with org goals. Lead team of data analysts to analyze complex datasets and provide actionable insights to key stakeholders. Collaborate with leadership to translate data insights into business strategies, performance metrics, and KPI improvement.  
• Data Governance and Quality: Oversee data governance policies for Member Services and other departments to ensure data integrity and accuracy. Develop and maintain data quality standards to ensure consistency and reliability across systems and processes.  

Requirements:

• Education: Bachelor’s degree in Business Administration, Engineering, Operations Management, or a related field. Master’s degree or relevant certifications (e.g., Lean Six Sigma Black Belt, Certified Analytics Professional) preferred. 
• Experience: Minimum of 8-10 years of experience in operational management or process improvement roles, with at least 3-5 years in a leadership position. Proven track record of successful implementation of process improvement initiatives. 
• Skills: Strong analytical and problem-solving skills, with the ability to interpret complex data and translate it into actionable strategies. Excellent leadership, communication, and interpersonal skills. Proficiency in project management tools and methodologies.  
• Attributes: Strategic thinker with a proactive approach to problem-solving. Ability to influence and drive change at all levels of the organization. High level of adaptability and resilience in a dynamic business environment. 
• Strong background in using statistical analysis tools, BI platforms (e.g. Tableau, Power BI), data analytics tools and technologies (SQL, Python, R, Excel, etc.)

Strong Candidates will:

• Move Fast: Acting with urgency to respond to client and business needs
• Be Comfortable in a Fast-Paced Environment: that can be challenging but highly rewarding
• Be Good with Numbers: both in how they articulate value propositions but also in how they measure and report success
• Be Strategic Thinkers/Problem Solvers: both in how they work cross functionally, and also in how they build their function and supporting systems/processes
• Be Customer Focused: always looking to understand, advocate for and improve how we engage with our prospects
• Have High Energy and a Positive Outlook: infusing their engagement with prospects and internal teams with positive energy to help achieve our joint goals

 Benefits

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Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.