Director of Technical Operations

Reposted 12 Days Ago
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Nashville, TN
Senior level
Artificial Intelligence • Computer Vision • Machine Learning • Payments • Real Estate • PropTech
Metropolis is an artificial intelligence company for the real world.
The Role
Oversee network and production systems operations, leading a team to ensure performance, reliability, and security while managing resources and vendor relations.
Summary Generated by Built In
The Company 

Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. Today, we are reimagining parking to enable millions of consumers to just "drive in and drive out." We envision a future where people transact in the real world with a speed, ease and convenience that is unparalleled, even online. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working and playing remarkable - giving us back our most valuable asset, time. 

The Role 

The Director of Technical Operations will oversee the end-to-end operation of our network & computer vision infrastructure. This role is critical to ensuring the performance and reliability of network and production systems across our core vision platform. The ideal candidate will bring deep technical knowledge, leadership experience, and a strong commitment to reliability, scalability, and security.

Responsibilities

  • Strategic Leadership: Develop and lead the network and production systems operations strategy aligned with business objectives, especially those tied to computer vision hardware performance in dynamic, real-world environments.
  • Team Management: Lead, mentor, and develop a team of network engineers, systems engineers, and automation developers, fostering growth in hands-on AI & robotics operations.
  • Network Performance & Optimization: Conduct analysis and implement improvements to maintain optimal health and efficiency of field-deployed networks and production systems, distributed across sites throughout the world.
  • Alerting & Monitoring: Proven hands-on experience building and maintaining large-scale, production-grade alerting and monitoring systems, especially those supporting edge AI and robotics systems.
  • Incident Management: Establish and manage an effective incident response protocol, ensuring rapid response and resolution of issues across our infrastructure.
  • Fleet Management: Implement and manage solutions for monitoring, deploying, and maintaining  hardware across diverse environments (e.g., warehouses, industrial sites, parking garages, etc.).
  • Capacity Planning & Scaling: Collaborate with technical and business teams to plan and implement scaling for both network and production infrastructure to support increasing hardware deployment footprints.
  • Budget Management: Manage the operational budget, making cost-effective decisions on hardware, field tools, and technology investments.
  • Vendor Management: Collaborate with network and hardware vendors, negotiate SLAs, and manage performance, with a focus on suppliers of computer vision components, edge compute, and connectivity solutions.
  • Continuous Improvement: Proactively identify and implement opportunities to enhance operational efficiency, uptime, and reliability across our infrastructure.
  • Travel: Some travel required for site launches, customer visits, and hardware deployments. (Up to 25%)

Qualifications 

  • 10+ years of experience in network or production systems operations, with at least 5 years in a leadership role.
  • Strong expertise in deploying and operating real-world computer vision or robotics systems, including knowledge of Linux systems, network protocols, and edge compute concepts.
  • Demonstrated experience with large-scale field deployments and operational support for distributed hardware.
  • Proven ability to lead high-performing technical operations teams in fast-paced environments.
  • Excellent project management and prioritization skills, especially across field engineering, infrastructure deployment, and support.
  • Clear communicator with the ability to explain highly technical topics to non-technical stakeholders, including external partners and customers.
  • Certifications such as CCNP, CCIE, or equivalent are highly valued.
  • Experience in a high-growth or technology-driven company.

  

When you join Metropolis, you’ll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $160,000.00 to $190,000.00 annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis’s total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans and more. 

 

#LI-AR1 #LI-Hybrid 

Join us in making a difference as we build our future. Metropolis is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. Metropolis prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


Top Skills

Computer Vision Infrastructure
Linux Systems
Network Protocols

What the Team is Saying

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The Company
HQ: Santa Monica, CA
23,100 Employees
On-site Workplace
Year Founded: 2017

What We Do

Metropolis Technologies, Inc. is an artificial intelligence company whose computer vision platform enables checkout-free payment experiences for the real world. Its proprietary AI-driven technology reaches more than 50 million customers while reducing costs, increasing transparency and capturing additional revenue for real estate partners. Following its take-private acquisition of SP+, Metropolis is now the largest parking network in North America with more than 4,000 locations. To learn more about Metropolis, please visit www.metropolis.io.

Why Work With Us

We’re not your typical technology company. We’re world-class software and hardware engineers, we’re neighborhood urbanists and operators, we’re caring customer support specialists, we’re nerdy data scientists and machine learning engineers, we’re designers and architects… and many things in-between and beyond.

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Metropolis Technologies Offices

OnSite Workspace

Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our office-first model requires employees on-site at least four days a week, fostering organic interactions that spark creativity an

Typical time on-site: None
HQSanta Monica, CA
Austin, TX
India
Chicago, IL
Nashville, TN
New York, NY
Seattle, WA
Learn more

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