Director, IT Infrastructure

Job Summary

We are seeking a Director of IT Infrastructure to support and enhance our enterprise infrastructure operations across a fast-growing retail company with 7,000+ users and 200+ locations nationwide. This role will be a key contributor in shaping the strategic direction, architecture, financial management, and operational excellence of our Citrix, SAP, Microsoft, Azure, Zscaler, and Okta ecosystems. The Director will collaborate closely with the VP of Infrastructure and Security to ensure high availability, security, and cost efficiency while continuously improving infrastructure performance and scalability.

We are open to the right person working primarily remote, but they need to be within a 1.5 hour radius of Manchester, CT Corporate HQ. Travel to the office will be on an as-needed basis.

Who We Are

At Bob’s, we have fun, we love what we do, and it shows in our expansive growth! Bob’s Discount Furniture is more than just a furniture store. We are one of the fastest growing omni-channel furniture retailers in the country with over 190 stores!

How We Will Support You

At Bob’s we understand there are many companies you can choose to work for, so, along with exceptional opportunities for career growth we offer a fun team-oriented work environment and great benefits! Let us tell you more.

Benefits & Perks- We’ve got you covered! We believe in supporting our employees and their families in the best ways possible is a top priority. We focus on three core wellness pillars: Emotional, Physical and Financial. Below are just some of the benefits that we offer:

• Feeling under the weather, we’ve got you covered! We offer Nationally provided Medical, Dental and Vision Insurance

• Paid Vacation, Personal Days, Sick Days, Holidays, work anniversary and your Birthday! After all, your birthday should be a holiday

• 401(k) Profit Sharing Plan with a Generous Company match!

• Pet Insurance to help keep your furry friends happy and healthy

• Life insurance – Employer-paid basic Life Insurance, with the option to add Voluntary Life Insurance as well!

• Financial Planning, Voluntary Legal Benefits and Wellness Plans

• We already offer value priced furniture, but on top of that we offer a Generous Employee Discount starting on your 1st day!

• Additional Employee Discounts through the “Hays Perks discount program” offering hundreds of online discounts from your favorite merchants.

• And so much more!

Culture and Core Values- At Bob's we have a set of core values that shape the decisions we make every day and help define our company culture. These values comprise what we call "The Bob's Way." Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability and Fun.

DIVERSITY IS A CORE VALUE AT BOB’S

At Bob’s Discount Furniture, we want you to feel at home. Whether you’re shopping with us or a part of the Bob’s team, we want you to know that you are valued, appreciated, and free to be who you are.

We are committed to creating a place as diverse as the communities we serve.

Learn and Grow- We believe in developing our team members and helping them grow both personally and professionally! We promote Professional Development: In-person, virtually and offer an infinite library of on-demand classes in Workday Learning. We also offer Tuition Reimbursement as well as the BDF Education Foundation Scholarship Program open to employees and their dependents. Want to grow at Bob’s professionally? We look to promote from within our organization by having robust succession planning in place to ensure that our team members have the opportunity to advance their careers.

Responsibilities

Strategic Contribution & Roadmap Execution

• Support the development and execution of a multi-year IT infrastructure strategy aligned with business growth objectives.

• Contribute to enterprise-wide initiatives focused on cloud transformation, network security, and end-user computing.

• Collaborate with key stakeholders to ensure infrastructure capabilities support business expansion.

Infrastructure & Cloud Operations

• Assist in overseeing the Azure-based cloud and on-prem hybrid environments, ensuring optimal performance, scalability, and cost efficiency.

• Support the implementation and optimization of Citrix VDI solutions for a seamless and secure end-user experience across distributed locations.

• Work with teams to manage SAP infrastructure supporting business-critical ERP operations.

• Contribute to Microsoft 365, Active Directory, and identity management strategies for enterprise-wide collaboration and security.

• Support the administration and optimization of Zscaler and Okta for secure access and identity governance.

• Drive continuous improvement initiatives to enhance performance, automation, and operational efficiencies.

• Work to maintain 99.99%+ uptime across all critical infrastructure components by supporting proactive monitoring and incident response efforts.

Financial Management & Cost Optimization

• Assist in developing and managing the IT infrastructure budget, ensuring alignment with business goals while optimizing costs.

• Support license management for Microsoft, Citrix, and other enterprise platforms to ensure compliance and cost efficiency.

• Partner with finance and procurement teams to support cost control measures, vendor negotiations, and ROI analysis for IT investments.

• Identify opportunities for cost reduction, automation, and resource optimization within cloud and on-prem infrastructure.

Security, Compliance, & Resilience

• Work closely with IT and Business Security teams to strengthen zero-trust architecture and cloud security postures.

• Assist in ensuring compliance with industry regulations, including PCI DSS, SOX, and data privacy laws.

• Support the development and enforcement of disaster recovery and business continuity plans to mitigate risks and ensure operational resilience.

Team Leadership & Development

• Provide leadership and mentorship to a high-performing infrastructure team, including: Senior Systems Engineers, Systems Administrators, Offshore Administration teams, and IGA (Identity Governance & Administration) Engineers.

• Foster a culture of collaboration, innovation, and accountability.

• Support team members' training and career development opportunities.

• Align team structure and responsibilities to meet evolving business and technology needs.

Vendor & Stakeholder Management

• Assist in managing relationships with technology partners and service providers, ensuring SLAs are met.

• Support IT service excellence by leveraging ITIL frameworks and automation for efficient operations.

• Act as a liaison between IT, business leadership, and external vendors to support alignment of technology initiatives with business goals.

Reporting & Performance Metrics

• Assist in developing and maintaining KPIs and dashboards to track infrastructure health, uptime, cost efficiency, and performance.

• Provide regular reports and insights to the VP of Infrastructure and Security, highlighting operational improvements, risks, and strategic initiatives.

• Support executive-level presentations on IT infrastructure strategy, budgeting, and operational status.

Required Qualifications

• Bachelor's Degree

• 10+ years of IT infrastructure experience in a large-scale enterprise environment (7,000+ users, multi-location retail preferred).

• Proven expertise in Citrix, SAP, Microsoft, Azure, Zscaler, and Okta technologies.

• Strong knowledge of cloud architecture, virtualization, networking, and enterprise security.

• Experience with IT budgeting, cost optimization, and license management strategies.

• Ability to support large-scale IT transformations, including cloud migrations and security modernization.

• Strong leadership and team management skills, with experience working with global teams and offshore resources.

• Excellent communication skills with the ability to engage at all organizational levels.

Preferred Qualifications

• Microsoft Azure Solutions Architect (AZ-305)

• Citrix Certified Expert – Virtualization (CCE-V)

• Certified Information Systems Security Professional (CISSP)

• AWS/Azure Security Certifications

Physical Requirements

n/a

Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities:

150-180k base salary + bonus target

It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact [email protected] .  This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.