Director, Internal Communications

About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

In this role, the Director will partner with leaders and stakeholders across the organization to create internal communication and manage a multitude of competing priorities. The director must lead and manage the teams that have communication needs as well as the delivery of the critical communication to our enterprise. This person must exhibit sophisitication in their communication delivery while able to balance a high level of sensitive information in a timely manner.

Could this be you?

• You excel at managing and directing teams on their communication needs – while explaining what the process is for communicating to the group, how best to manage channels and more. 
• You excel at working with senior executives to explain what communications are needed.
• You excel at leveraging content in multiple forums and directing where and how the should be cascaded.
• You excel at managing and running websinars via Zoom.
• You excel at ensuring our communications are effective, efficient and easily communicate what people need to know, share and do.
• You excel at project management and organization.
• You excel at supervising the maintenance of internal communications and our archives.
• You excel at writing and managing content.
• You can manage multiple communications channels including proactive and reactive messages.
• You can support your leader with crisis communications.
• You are passionate about fostering internal relations and employee engagement through  supporting talking points, internal announcements, updates and more.   
• You excel at learning new tools and platforms.
• You excel at working with teams and managing senior executives.
• You have a strong ability to multi-task and prioritize internal demands.

How you can make a difference

• Collaborate with BU executives, communications, and marketing on the needs for internal communications.
• Advise and supervise what announcements are shared, at what cadence and to whom.
• Manage communications requests via the various channels, including the online intake form, email and more.
• Manage a webinar from the planning to excecution stage including the speaker presentation management, logistics, and more.
• Develop an overall communications cadence that best fits the needs of our teams in practices.
• Develop the weekly e-newsletter to best showcase the company news.
• Develop daily intranet content to provide timely updates to the organization.
• Manage and build new relationships with our key stakeholders.
• Support and coordinate the internal communications plans and campaigns with partnership with the communications leads.
• Manage visibility of key internal communications updates to key stakeholders and provide monthly key messages to cascade to all departments.  

Skills for success

• Strong writing skills and an interest in working with executives.
• Strong organizational skills.
• Strong interpersonal skills and verbal communication skills to best represent the marketing team.
• Strong knowledge of the Microsoft Office suite.
• Proficiencies in Sharepoint, Canva, Adobe, Smartsheet are beneficial.

Experience to drive change

• Approximately 8-12 years of communications experience, preferably in healthcare or at a fast-growing company.  
• Bachelors degree in business, communications, marketing or related field.
• Strong organizational skills.
• Excellent written and verbal communication skills.
• Excel at writing and multi-tasking.
• Some travel required.

This is an exempt or non-exempt position. The base compensation range for this role is $129,500 - $160,000.  At VillageMD, compensation is based on several factors including but not limited to education, work experience, certifications, location, etc.  The selected candidate will be eligible for a valuable company benefits plan, including health insurance, dental insurance, life insurance, and access to a 401k plan.

About Our CommitmentTotal Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families.  Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.