Director, Implementation

Overview

The Director of Implementation has responsibility for leading and inspiring the Implementation team in the Payments Optimization business unit. This individual will be accountable for working closely with the Sales, Operations and Technology teams as well as elevating and continuously improving client implementations. This role ensures client delight, as well as meeting and exceeding business objectives and operational metrics based on strategic goals. This individual will motivate and develop the team to ensure a leadership pipeline and positive associate experiences.

Responsibilities

• Support overall operations strategy for Zelis Payments, specific to Implementations modernization, execution and delivering against revenue targets

• Maintain close partnerships with stakeholders in sales, client experience and technology to ensure flawless handoffs and holistic client familiarity, driving OneZelis alignment

• Continuously evaluate and enhance the implementation team to increase efficiency and effectiveness, mentor leaders and individuals on communication, approach, influence, and project management

• Prevent client concerns and escalations, ensure a positive client experience throughout the implementation process, address issues and challenges to maintain project deadlines and expectations around quality

• Ensure regular 2-way communication with a variety of stakeholders based on individual needs, inputs and outputs

• Build, analyze and evolve key performance indicators to assess success, apply corrective action and celebrate as appropriate

• Create a positive organizational culture and demonstrate a growth mindset

Skills + Attributes

• Strong client relationship skills including the ability to influence clients and guide them to the best possible solution

• Financial acumen

• Technical ability and analytical skills

• Familiarity with technology, financial and/or healthcare industries

• Ability to collaborate with stakeholders at all levels and in all areas, inside and outside the organization, creating alignment and engagement

• Strong interpersonal and emotional intelligence skills, ability to align stakeholders with conflicting priorities

Experiences + Background

• Bachelor’s degree required, MBA preferred

• 3-5 years executive leadership experience (Leader of leaders)

Location and Workplace Flexibility

We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture and all of our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.

Zelis is modernizing the healthcare financial experience by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

Commitment to Diversity, Equity, Inclusion, and Belonging 
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity  
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.  

Accessibility Support 

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email [email protected].  

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