At Chewy, we strive to become the most trusted and convenient online destination for pet parents and our partners - vets and service providers - alike! Our success is measured by the happiness of the people and pets we serve, not simply by the amount of pet supplies we deliver. That's why we continue to think of outside-the-Chewy-box ways to delight, surprise, and thank our loyal pet lovers!
Chewy is seeking a dynamic and strategic Director Hub Experiences & Facilities to join our team in Bellevue, WA. Reporting to the Vice President, Operations, the role is responsible for leading and optimizing all aspects of Hub Experiences, hub management and maintenance programs to ensure hub efficiency. This role is responsible for planning, execution, and operational performance across multiple hub locations and is accountable for driving continuous improvement, cost efficiency, and workplace excellence. As part of this role the leader will oversee three key teams:
- Community Experience Team - Ensuring a best-in-class workplace environment for all hub Team Members.
- Hub Operations Team - Managing day-to-day operational efficiency, space utilization, and process optimization across all hubs.
- Maintenance Programs & Initiatives - Driving strategic maintenance initiatives and ensuring compliance hubs.
This position requires a highly strategic, data-driven leader with strong expertise in facilities management, operations, and cross-functional collaboration.
What You'll Do:
- Develop and execute strategic plans for the facilities department aligned with the company's growth objectives and operational needs.
- Oversee the day-to-day operations, maintenance, and safety of all hubs
- Drive space optimization initiatives to enhance productivity, sustainability, and cost-efficiency across hubs.
- Lead, develop, and manage the Community Experience, Hub Operations, and Maintenance Programs & Initiative teams to ensure best-in-class workplace management and operational efficiency.
- Establish consistent standards with the team to ensure uniform coaching, accountability, and performance-based feedback for all Team Members.
- Collaborate with safety and compliance teams to maintain high standards for regulatory compliance, workplace safety, and operational risk mitigation.
- Drive preventative maintenance programs, ensuring efficient and cost-effective hub upkeep.
- Partner with engineering, finance, procurement, safety, and AP teams to drive operational results and implement scalable solutions.
- Work with business partners, HR, and leadership teams to align facilities operations with business objectives and team member engagement strategies.
- Develop and maintain positive relationships with clients, vendors, and third-party service providers, ensuring adherence to performance agreements and quality standards.
- Review activities, costs, operations, and forecast data to track department progress toward key goals.
- Drive continuous improvement efforts, using data and analytics to enhance efficiency and reduce costs.
- Lead and effectively present key insights to Senior Leadership, including monthly business reviews (MBR), financial reports, key performance metrics, and strategic initiatives.
- Establish metrics and tracking systems to measure operational performance and find opportunities for further optimization.
What You'll Need:
- 12-15+ years of progressive experience in facilities management, operations, or a related field.
- Proven track record of managing complex capital projects, real estate negotiations, and facility expansions.
- Excellent leadership, communication, and interpersonal skills, with the ability to collaborate across departments.
- Strong knowledge of facilities management principles, compliance requirements, and reporting best practices.
- Highly analytical with the ability to synthesize complex data into actionable business decisions.
- Experience managing multiple properties and priorities in a fast-paced environment.
- Demonstrated success in project management, budget oversight, and cost-reduction initiatives.
- Strong verbal and written communication skills to effectively communicate across all levels of the organization.
Preferred Skills:
- Strong knowledge of building management, safety compliance, and facility sustainability programs.
- Experience with advanced facility technologies, automation, and predictive maintenance tools.
- Familiarity with workplace experience programs and employee engagement strategies.
- Ability to develop and implement large-scale transformation projects within an operations environment.
Travel Requirement:
- Approximately 15%-30% travel to fulfillment centers, hubs, and corporate locations.
The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k, an annual bonus potential, new hire and annual equity grant.
We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Salaried-exempt team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Pay Range
$180,500-$288,500 USD
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
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What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Employees engage in a combination of remote and on-site work.
