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Who We Are:
With the collective efforts of our epic team members, we’re trailblazing a new path in the DME industry. Synapse Health was founded in 2016 with a goal to fix the fractured DME ecosystem and completely transform the industry. Built on decades of industry and leadership experience, we’ve launched tech-based solutions that eliminate age-old DME headaches, resulting in a seamless experience for all. We are proud to offer work that matters, on a mission that matters.
Intrigued? Learn more at SynapseHealth.com and on Synapse Health’s LinkedIn.
What We Need:
The Director, Held AR will be responsible for overseeing and optimizing the held accounts receivable (AR) processes, ensuring timely resolution of outstanding claims and improving revenue cycle efficiency. This role requires a strategic leader with deep expertise in healthcare billing, payer guidelines, and process improvement. The Director will collaborate with internal teams, payers, and leadership to drive operational excellence, enhance cash flow, and reduce aged AR.
What You Will Do:
- Develop and execute strategies to reduce held AR and improve revenue cycle efficiency.
- Lead and manage a team of AR specialists, providing guidance, training, and performance oversight.
- Analyze AR trends, identify root causes of held claims, and implement process improvements.
- Work cross-functionally with billing, collections, payer relations, and compliance teams to resolve payment delays.
- Establish key performance indicators (KPIs) and ensure team accountability in meeting financial goals.
- Develop and maintain relationships with payers to streamline claim resolution processes.
- Ensure compliance with payer guidelines, industry regulations, and internal policies.
- Present data-driven insights and recommendations to executive leadership to enhance revenue recovery efforts.
- Leverage technology and automation tools to improve AR workflows and reporting.
- Oversee the creation and maintenance of comprehensive documentation for AR processes and issue resolution.
- Act as a key escalation point for complex AR issues and high-dollar claims.
- Perform additional duties as assigned.
What You Have:
At Synapse Health we’ve intentionally built a culture of kindness, collaboration and creativity, and we consider those qualities to be table stakes for any new team member. Additional requirements include:
- Bachelor’s degree in Business, Healthcare Administration, Finance, or a related field required; Master’s degree preferred.
- 7-10 years of experience in healthcare revenue cycle management, with a focus on AR and billing.
- Strong knowledge of durable medical equipment (DME) billing and payer requirements preferred.
- Proven leadership experience managing AR teams in a high-volume environment.
- Expertise in MS Office applications (Excel, Word, Outlook) and experience with revenue cycle management software.
- Strong analytical skills with the ability to interpret financial data and drive decision-making.
- Excellent verbal and written communication skills, with the ability to collaborate across teams and with external stakeholders.
- Detail-oriented with a strategic mindset to drive continuous improvement.
What Sets You Apart:
- Strategic Leadership: Ability to develop and implement policies that improve AR resolution and cash flow.
- Process Optimization: Experience in streamlining workflows, leveraging automation, and enhancing efficiency.
- Problem-Solving: Ability to identify bottlenecks in AR processes and implement effective solutions.
- Stakeholder Engagement: Strong ability to collaborate with internal teams and external payers to drive results.
- Data-Driven Decision Making: Utilizes analytics and reporting to improve performance and drive financial outcomes.
What Sets Us Apart:
- Professional growth opportunities with compelling career paths
- Healthy work-life balance culture with paid time off (PTO)
- Medical, dental and vision insurance for full-time team members
- 401K savings plan with employer contribution match
Synapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
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What We Do
At Synapse Health, we’re on a mission to transform the Durable Medical Equipment (DME) industry with innovative solutions that improve experience, accountability and transparency for all.
Synapse Health is a patient-focused, end-to-end technology-enabled solution that streamlines the entire DME process. We connect all the dots from the time an order is placed to the moment it is delivered to the patient (including administrative tasks like billing). We act as a catalyst for change across the DME ecosystem by connecting patients, prescribers, DME providers and payors, providing a seamless, efficient and positive experience.
Our solutions work in the background to manage every aspect of the DME process, providing real-time, accurate clinical and order information. This allows us to address patient needs faster and ensures orders are accurate and cost-effective. By improving accountability and transparency for all stakeholders, we are enhancing the overall experience. Together with our DME provider and prescriber partners, we provide patients with what they need, when and where they need it, simplifying the process and delivering better outcomes for everyone involved.
Why Work With Us
Our culture is built on a person-first mindset, starting with how we treat our team members and extending to the care we provide. We focus on fostering a warm, supportive environment that values each individual. Our mission-driven approach encourages transformation in healthcare, ensuring patients experience genuine, compassionate care.
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