What You’ll Do:
- Serve as true “Business Partner” to Chief Commercial Officers of both Enterprise and Mid-Market
- Drive Training & Enablement across the Sales, Sales Operations, and Marketing teams
- Oversee the development of new materials
- Work with leadership to properly implement
- Manage the onboarding process
- Act as liaison between Sales and Deal Desk
- Work with Sales to structure deals to maximize Annual Recurring Revenue (“ARR”)
- Suggest creative payment solutions balancing customer needs and pricing policies
- Review quotes to streamline process and ensure approval
- Facilitate communication across the organization
- Manage the Request for Proposals (“RFP”) process
- Act as Project Manager by coordinating with other groups (P&E, Services, Sales, Finance, etc.)
- Implement repeatable process, including prioritizing based on various factors (size, probability of winning, resources required, etc.)
- Create repository of documents
- Develop standard RFP response
- Support Sales, Finance, and the rest of the organization with Reporting, including driving weekly package covering Pipeline, Bookings, etc.
- Perform pipeline reviews and establish best practices and methodologies for forecast accuracy
- Help with the preparation and communication of compensation plans
- Work with Marketing, Sales and external provider on establishing a lead to Pipeline motion, including refining Ideal Customer Profile (“ICP”) and identifying good fit accounts
- Analyze and review current customer licensing, products and usage and identify new revenue opportunities
- Interface with Order Management to ensure accuracy of booked sales opportunities in the sales automation tool
- Partner with Sales Managers and Account Executives/Managers to identify opportunities to increase revenue, improve salesforce efficiency, and scale our business effectively
- Provide support to Partners & Alliances, which includes assisting other geographies (EMEA, APJ, LATAM)
- Develop dashboard requirements to provide visibility to Alliances & Channels pipeline and transactions as well as performance against metrics.
- +7 years of proven experience of Sales Operations in a software sales organization
- Organized, with excellent attention to detail and the ability to work in a fast-paced environment
- Proficient in PPT, Word, and Excel
- Experience with a CRM system
- Has been in a role supporting Sales and Managing Sales Operations function
- Strong listening, analytic and organizational skills
- Team Player with positive attitude ready to work in a fast-paced environment
- Excellent analytical and problem-solving skills with ability to drive conflict resolution
- Solid interpersonal, written and verbal communication
- Ability to work in an aggressive, fast paced environment managing multiple priorities
- Must be hands-on with solid attention detail
- Selling Software as a Service is a plus
- Results Driven
- Experience working for a Private Equity backed company (preferred)
Top Skills
What We Do
Acoustic is a global marketing and customer engagement provider delivering solutions that give brands a deeper understanding of their customers and the ability to act in the moments that matter. Our mission is to help brands build closer customer connections through data-driven visibility and personalized engagement. We know that marketers need powerful solutions that enable them to transform how their brand connects with customers — not tools that limit their potential and complicate their day-to-day. Our solutions are purpose-built to enable marketers to build, scale, and optimize customer experiences throughout the customer lifecycle.
We have approximately 650 employees around the globe, allowing us to maintain a local presence with a global footprint. With 25+ years of MarTech experience, our team of trusted experts is focused on helping brands across industries exceed expectations and build meaningful, lasting customer relationships.
Why Work With Us
We’re not only building our company’s future but the future of an industry. That’s why our values — team and passion, trust and security, rapid innovation, customer delight, and respect for all people — guide everything we do. Join our collaborative, global team that’s dedicated to helping brands deliver exceptional customer experiences.
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