Director of Global IT

At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. 

Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies.

In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights! Come work alongside Similarwebbers across the globe who are bright, curious, practical, and good people.

The Director of Global IT will serve as the strategic leader for our IT operations, responsible for setting and executing the vision for a high-performance, service-oriented IT function. This role will lead the Help Desk and Systems teams, implementing and enforcing standards to ensure reliable, scalable, and secure IT services & Network infrastructure across our global footprint. The Director of IT will play a critical role in transforming team capabilities, driving, implementing &  maintaining major security initiatives, and enhancing service quality company-wide. This leader will be instrumental in fostering a culture of continuous improvement, efficiency, and technical excellence, ensuring our IT infrastructure and support services align with business growth and operational goals.

What makes the Similarweb IS team awesome?

• We power mission-critical IT services that keep Similarweb’s global operations running smoothly, supporting over 1,000 employees and ensuring seamless productivity across our offices worldwide.
• We implement secure, scalable infrastructure to support the company’s growth, delivering robust systems and services that meet the standards & best practices of a global public company.
• You’ll lead transformative security and service initiatives, developing solutions that enhance data protection, system reliability, and user experience across the organization.
• We innovate continuously, using cutting-edge tools and automation to streamline IT processes, optimize support, and drive efficiency throughout the business.
• We build a culture of high performance and continuous improvement, with opportunities for growth and leadership in impactful projects that align with company goals.

A Day in the Life of the Director of Global IT  at Similarweb means...

• Leading and empowering global IT teams responsible for help desk support, infrastructure management, and systems reliability, ensuring top-notch service delivery across all regions.
• Developing and implementing scalable IT standards and best practices, setting the foundation for efficient operations, reliable systems, and high-quality service throughout the organization.
• Driving critical security initiatives, collaborating closely with the CISO & R&D teams to protect our systems, safeguard data, and align with industry regulations and public company standards.
• Managing major infrastructure projects and upgrades, including network enhancements, cloud solutions, and other transformative initiatives that enable company-wide scalability.
• Collaborating across departments, including Security, HR employee experience, R&D, MIS, and Procurement to align IT services with business needs, facilitating seamless technology integration and efficient workflows.
• Responsible for IT service management processes, including onboarding/offboarding employees, incident resolution, problem management, and continuous proactive monitoring to ensure high availability, system integrity, and exceptional user experience.
• Mentoring and developing IT team members, identifying skills gaps, enhancing technical competencies, and fostering a culture of growth, accountability, and high performance.
• Championing automation and efficiency, using tools, scripting & AI models to streamline routine tasks, improve response times, and elevate overall productivity within the IT organization.

What will I bring to the team?

• Bachelor’s degree in Information Technology, Computer Science, or a related field; relevant certifications (e.g., ITIL, CISSP, CISM) are a plus.
• 10+ years of experience in IT management, including hands-on leadership of global IT operations, infrastructure, and service desk teams within high-growth, public companies.
• Proven expertise in network management, infrastructure scaling, and endpoint security, with a strong understanding of global IT environments, data protection, and regulatory compliance (e.g., GDPR, ISO 27001).
• In-depth experience in IT security frameworks, disaster recovery planning, and business continuity, with a track record of implementing security best practices that protect data and ensure high system availability.
• Experience managing and optimizing cloud infrastructure, including AWS or GCP, alongside virtualization technologies for scalable, resilient IT operations.
• Solid background in service management (ITSM) and support tools such as ServiceNow, Jira Service Desk, or FreshDesk with a focus on delivering exceptional service and optimizing IT support processes.
• Project management expertise in leading complex infrastructure projects, system migrations, and large-scale security initiatives, ensuring timely delivery and alignment with business goals.
• Strong technical knowledge of collaboration tools, including environments, ensuring seamless technology integration and support.
• Proven expertise in designing, operating, and maintaining advanced audio-visual systems for special events rooms, delivering flawless sound, visual clarity, and lighting setups that elevate presentation experiences and ensure Best-in-Class events.
• Outstanding leadership skills, with a record of building, mentoring, and developing high-performing IT teams while fostering a culture of accountability, professionalism, and continuous improvement.
• Excellent communication, strategic thinking, and problem-solving abilities, with the capacity to collaborate effectively across all levels of the organization and align IT initiatives with business priorities.

Why you’ll love being a Similarwebber:

You’ll actually love the product you work with: Our customers aren’t our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said “the product.” Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world.

You’ll find a home for your big ideas:  We encourage an open dialogue and empower employees to bring their ideas to the table. You’ll find the resources you need to take initiative and create meaningful change within the organization. 

We offer competitive perks & benefits: We take your well-being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours.

You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it’s Career Week, personalized coaching, or our ongoing learning solutions, you’ll find all the tools and opportunities you need to develop your career right here.

Diversity isn’t just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. Our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day.

*All Similarweb offices work in a hybrid model, so you can enjoy the flexibility of working from home with the benefits of building face to face connections with fellow Similarwebbers.*