Lakeside Software is ushering in a new era of proactive IT with SysTrack, the industry's most powerful AI-driven Digital Employee Experience (DEX) platform. Trusted by Fortune 500 companies worldwide, Lakeside SysTrack dramatically reduces IT costs, prevents system failures before they occur, and drives strategic decision-making through unparalleled visibility. Lakeside’s excellence is recognized by industry experts, earning us the title of AI Company of the Year by CIOReview, and leader status in the Gartner® Magic Quadrant™ for Digital Employee Experience Management Tools and The Forrester Wave™: End-User Experience Management. Join us in transforming IT operations and delivering exceptional digital experiences to companies globally.
The Role
We’re looking for a Director, Global Channels to shape our partner acquisition initiatives and drive global revenue growth. Reporting to the Chief Revenue Officer, you’ll own our partner programs and lead a high-performing international team focused on scaling go-to-market strategies that elevate customer acquisition, expansion, and retention through strategic partnerships. In this role, you’ll drive the partnership strategy, working closely with marketing, sales, product, and finance leadership to drive Lakeside’s vision and accelerate ARR growth.
What You'll Do
The core functions of this role include:
- Developing and executing a high-impact partner program that aligns with Lakeside’s business objectives, identifying new growth opportunities to enhance our global partner network
- Building and nurturing strategic partnerships, strengthening relationships with current partners while identifying and onboarding new partners that align with our vision and values
- Leading projects and negotiations to establish and scale revenue-generating partnerships with Global Systems Integrators, Managed Services Providers, and Strategic VARs
- Empowering and leading a world-class team, fostering a culture of collaboration, excellence, and continuous improvement while guiding quota-carrying teams to success
- Driving sales performance and revenue targets through effective sales forecasting, pipeline management, and performance evaluation
- Enhancing partner enablement by working cross-functionally to design impactful training, joint marketing initiatives, and co-selling programs
- Measuring, analyzing, and refining partnership strategies based on key performance metrics, ensuring continuous optimization, sustained business impact and areas for improvement
What You'll Bring to Lakeside
The key requirements for this role include:
- Proven success in a related role, developing executive-level enterprise relationships and driving growth through strategic partnerships within the SaaS industry, preferably in End-User Computing
- Deep understanding of the global market landscape for Global Systems Integrators, Managed Services Providers and Strategic VAR’s
- Leadership experience, with a track record of building and guiding successful partnership teams, demonstrating the ability to inspire, motivate, and develop a diverse sales team
- Proven track record of driving revenue growth and consistently exceeding partner revenue targets and engagement goals
- Exceptional negotiation & joint offering expertise, skilled at structuring and closing complex agreements that drive mutual value
- Adept at thinking strategically and developing actionable, long-term plans to achieve business objectives through partnerships, while also executing tactically to deliver immediate results
- Exceptional communication and interpersonal skills, with a proven ability to lead through influence; building and maintaining strong relationships with stakeholders at all levels, internally and externally
- Skilled in working cross-functionally with multiple business units to develop and implement solutions that meet partner and customer needs, enhancing selling opportunities in complex engagement
- Resilience in a fast-paced environment, ability to thrive in a dynamic setting, managing multiple priorities and driving impact in complex sales engagements
Additional Details
- Travel: Up to 40% (including international travel)
- Location: Remote (US East preferred)
*Please note that we are not partnering with staffing agencies on this search.
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Lakeside Software is committed to pursuing a diverse and talented team and offering an inclusive environment for all employees and candidates. We are particularly interested in receiving candidate applications from a broad spectrum of individuals, including women, historically marginalized groups, individuals with disabilities, members of the LGBTQIA+ community, veterans, and any other legally protected group. Lakeside is dedicated to providing equal access and opportunity, as well as reasonable accommodation, for individuals with disabilities in employment, its services, activities, and programs. Lakeside is an Equal Opportunity Employer and does not make hiring or employment decisions on any basis protected by applicable local, state, or federal laws or prohibited by Company policy. If reasonable accommodation is needed to participate in the job application or interview process, to perform required job functions, or to receive other benefits and privileges of employment, please contact accomodations@lakesidesoftware.com.
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Top Skills
What We Do
Lakeside Software is how organizations with large, complex IT environments can finally get visibility across their entire digital estate and see how to do more with less. For far too long, IT teams have struggled to see what’s going on in their dark estate – where costly inefficiencies, poor employee experiences, and unresolved problems hide. Only Lakeside lets you give everyone a better view, so they can see the hidden issues, see the smartest fixes, and see the biggest savings. That’s why so many of the world’s leading global brands rely on Lakeside. And it’s how our customers see an average ROI of more than 250%. Learn how you can get a better view at lakesidesoftware.com.
Why Work With Us
Lakeside Software is recognized as a DEX market leader by Gartner, Forrester, and ISG. Building off of its long history, the Lakeside of today has made massive strides to modernize the programs and strategies that positively impact our employees. We are customer-first and that value saturates all areas of our business, starting with our people.
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