Director, Finance Systems

Job Description

Who we're looking for

We are seeking a dynamic and experienced Director, Finance Applications to lead and develop a high-performing team supporting critical financial applications and processes across Quote to Cash, Record to Report, and Procure to Pay areas. The ideal candidate will have a proven track record of building and scaling teams, collaborating across geographies, and driving scalable processes that align with key business initiatives.

What you'll be doing

Lead, mentor, and develop IT teams supporting financial applications, including but not limited to:

• Quote to Cash: Zuora, Avalara
• Record to Report: NetSuite, Adaptive, Blackline, Cforia, Ceilgo
• Procure to Pay: Coupa, Expensify

Foster a collaborative and high-performance culture across geographically distributed teams.

Process Optimization: Partner with business leaders to design and implement scalable and efficient financial processes. Drive continuous improvement initiatives to optimize financial operations and align with company growth.

Business Partnership: Act as a strategic advisor to business stakeholders, aligning technology solutions with company goals and objectives. Provide insights and recommendations to support key company initiatives and decision-making.

System Oversight: Ensure the seamless operation, integration, and enhancement of financial applications to meet evolving business needs. Oversee compliance, security, and best practices in financial system management.

What you bring to the role

Bachelor’s degree in Finance, Accounting, Business, or a related field; MBA or relevant certification (e.g., CPA, CFA) preferred.

10+ years of experience in finance systems, operations, or related roles, with at least 5 years in a leadership position.

Strong expertise with the following applications and their specific functions:

• Zuora: Subscription billing and revenue recognition processes.
• Avalara: Tax compliance and automation, including experience integrating with ERP systems.
• NetSuite: ERP platform expertise, including financial planning, reporting, and general ledger management.
• Adaptive: Financial planning and analysis, including budgeting and forecasting.
• Blackline: Reconciliation and financial close processes.
• Cforia: Accounts receivable management and cash flow optimization.
• Ceilgo: Financial controls and audit compliance (or equivalent tools).
• Coupa: Procurement and expense management, with a focus on process scalability.
• Expensify: Expense reporting and integration with financial systems.

Proven experience building and developing high-performing, globally distributed teams.

Excellent problem-solving, organizational, and project management skills.

Strong interpersonal and communication skills with the ability to collaborate effectively with cross-functional teams.

Experience driving scalability in a fast-paced, high-growth environment.

Experience with Agile frameworks

Experience driving an ERP re-platform is preferred

#LI-WO1

The US annualized base salary range for this position is $166,000.00-$248,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.