Director, Executive Communications

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Your day at NTT DATA

The Director, Executive Communications is a leadership role, responsible for serving as a subject matter expert to senior business stakeholders and business partners.
This role plays a vital role in recommending and proactively implementing corporate external communications plans to deliver targeted messaging, ensuring continuity, and reinforcing the strategy, technical vision, values, and business initiatives of the organization.
This role ensures the crafting of compelling narratives and key messages to enhance company reputation and to resonate with diverse audiences.
The Director, Executive Communications is responsible for fostering a collaborative and high-performing culture, focused on operational excellence.
This role will focus on building strategic relationships and improving the visibility and reputation of NTT Data, both within and outside the company, to support and propel the business's objectives and make NTT Data “visible”.
The role will contribute to building NTT Data’s SVP of Global Multi-National Account Sales, reputation as a leader in their role and industry.

What you'll be doing

Key Responsibilities:

• Responsible for creating compelling and executive-level content for internal and external audiences. As Director of Executive Communication, this role will work collaboratively with the SVP GMNC and their leadership team, broader marketing and communications team, and NTT’s corporate communications to develop talking points, presentations and keynotes for a broad range of audiences.

• As strategic advisor and executive communications lead, this role will help develop the SVP GMNC’s brand internally and externally across a variety of platforms and engagements. Critical to this role will be the need to liaise with GMNC Customer executives for customer stories and quotes, working closely with NTT Data AR/PR.

• This role will be responsible for preparing executive briefings and materials for internal and external events and collaborate with the central communications team on external press and analyst opportunities.

• Executes the global external corporate communication strategy that aligns with company mission, values, and business objectives.

• Provides expert guidance and leadership during high-stakes situations to safeguard organizational credibility.

• Ensures the crafting of compelling narratives and key messages that resonate with diverse stakeholders, including investors, customers, partners, and the public.

• Oversees the drafting of press releases, media pitches, and contributed articles to communicate important news and initiatives effectively.

• versees the planning and execution of complex to highly complex external communication campaigns, product launches, and corporate social responsibility initiatives.

• Oversees the creation and maintenance of crisis communication plans, protocols, and messaging to effectively manage and mitigate reputational risks.

• Defines and measures operational execution of relevant best practice aligned systems, processes, policies, and go-to-market initiatives.

• Identifies opportunities to create and leverage the corporate communications data to drive market and client insight, benchmarking, and deeper account planning engagements.

• Oversees the day-to-day operations of their team, to ensure the delivery of the external corporate communications strategy and execution plans.

• Drives enablement, usage, and adoption of the relevant communications, methodologies, processes, and tools.

• Contributes to the development of policies and procedures, templates, etc. related to the communication of information.

• Engages with external stakeholders to build and maintain positive relationships, addresses inquiries, and fosters a strong external network.

• Collaborates with cross-functional teams to ensure consistent messaging and alignment of communication efforts.

• Oversees the generation of high-quality content for various external communication channels, including press releases, speeches, blogs, and social media posts.

• Ensures that all external communication activities adhere to legal and ethical guidelines, industry standards, and best practices.

• Track metrics to assess the impact of external corporate communication efforts, tracking media coverage, sentiment, and audience engagement.

• Develop, activate and amplify an effective communications platform for NTT Data’s SVP, Global Multi-National Account Sales,

• Lead development and execution of comprehensive communication strategies, both external and internal. Evolve these based on outcomes and trends in the industry.
• Function as a trusted advisor, capturing, sharing and reinforcing his priorities and concerns effectively.

• Build and leverage relationships with key leaders, stakeholders and execution partners within NTT Data for scale, quality and impact. These include Corporate Marketing and Corporate Communications activating web, social, events, as well as PR and AR.

• Responsible for plan and content in support of blogs, keynote presentations, press releases, analyst briefings, customer meetings, and more.

• Partner with HR to communicate internal initiatives and programs.

• Manage regular bi-weekly communication to employees and all stakeholders

• Liaise with Customer CXOs to develop quotes and customer stories related to significant wins of the division, closely coordinated with NTT Data comms and PR/AR

• Build GMNC related employee messaging and themes

• Ensure clear communication of organizational activities and direction to employees.

• Manage communications calendars and budgets for significant communications initiatives.

Knowledge, Skills and Attributes:

• Significant knowledge of corporate communications strategies that will influence client behaviour.
• Significant judgment and creative problem-solving skills, including negotiation and conflict resolution skills.
• Excellent leadership skills with the ability to influence and engage direct and indirect reports and peers.
• Innovative thinker, with a track record for translating strategic thinking into action plans and output
• Stature, gravitas and confidence to gain credibility and respect of high-performance senior management team.
• Excellent abilities to make decisions in a changing environment and anticipate future needs
• Exceptional written and verbal communication skills with the ability to craft clear and compelling content.
• Significant abilities to perform crisis communication planning, execution, and issues management.
• Demonstrated success in stakeholder engagement and collaboration with cross-functional teams.
• Data-driven mindset with the ability to analyse metrics and translate insights into effective communication strategies.
• Multilingual skills and cultural sensitivity for managing global communication efforts.

Academic Qualifications and Certifications:

• BA/BS in Marketing, Business, Communications or equivalent.

Required Experience:

• Significant experience gained within a similar role preferably within a large global organization.
• Significant experienced in planning, writing, editing and production of newsletters, press releases, annual reports, marketing literature and other print publications and directories.
• Significant experience in brand, brand management and creative processes.
• Significant experience in proactively building relationships with top tier reporters and/or editors, and successfully positioning subject matter with the media to achieve high-impact placements.
• Significant experience with managing comprehensive strategic corporate communications and media relations programs.
• Significant experience in building, mentoring and coaching a team of communications specialists
• Significant experience in successfully writing and editing experience (externally focused) with a variety of print and online communications media.
• 12+ years in an internal/external communications role.
• 10+ years supporting VP+ executives in a Comms role.

Preferred Requirements

• Possess advanced PowerPoint skills.
• Exhibit strong writing capabilities.
• Proven project management skills.
• Demonstrated history of developing and executing strategic executive communication plans.
• Exhibit executive presence with the ability to advise and collaborate with executives.
• Be flexible to travel approximately 50% of the time – depending on what’s needed. Travel with the SVP to conferences, events, and speaking engagements both internal and external as primary communications support.

Knowledge and application:

• Uses extensive knowledge across functional areas to direct the application of existing policies and principles and guide the development of new policies and ideas across the function.
• Leads, integrates and directs work applying substantial practical expertise across function disciplines.

Problem solving:

• Solutions are devised based on limited information and issues that are occasionally complex and fundamental principles and data may be in conflict.
• New concepts and solutions consider multiple perspectives and future implications.

Interaction, Impact and Accountability

To be successful in this role, you’re a leader who thrives in complex, dynamic situations while being adaptable and able to create compelling stories that are easily understood and personal. Incumbent should be an outstanding communicator with a successful history in crafting engaging content and improving the visibility of an executive or a specific business area. They should be recognized as a collaborative content development expert who knows how to tailor messages to different audiences. The candidate must be proficient in the technology industry and skilled at using various tools to connect with and captivate diverse groups. Outstanding verbal and written communication abilities are crucial. Additionally, the role demands experience in fostering solid relationships within a sophisticated, interrelated network of collaborators, coupled with a comprehensive grasp of the executive's role and the overarching business strategy. You should also bring demonstrated experience with:

• Executive level messaging and talking points.  Bringing flexibility to your work, remaining positive and being a self-starter.
• Bringing an ability to customize messaging for unique audiences, grasping the SVPs voice in each interaction.
• Bringing creativity to your work through new approaches, ideas, storytelling and experiences.
• Collaborate closely with stakeholders across the company to ensure messaging is compliant and accurate for all written communications and interview preparation
• Own intake of speaking requests, prepare briefing materials, and develop talking points, briefs, and scripts for engagements both internal and external.

• Interacts with senior management, executives, and/or major customers which frequently involves negotiating matters of significance to the organization.
• Reconciles multiple stakeholder views to drive business results.
• Works with senior management to establish strategic plans and translates business segment strategy into functional plans and guides execution.
• Erroneous decisions will have a critical long term (typically up to five years) impact on the overall success of function or multi departments.
• Accountable for results which impact function or multiple departments including budgets.
• Direct management of a team of professional managers and experienced individual contributors.

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.