Director, Executive and Internal Communications, HR

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Title: Director, Executive and Internal Communications, HR

Reports To: Alice Nagle, VP, Executive and Internal Communications

Location: Bay Area, Seattle, Indianapolis, Raleigh preferred (near Genesys site)

Job Summary: 

Create and execute an effective and engaging communications strategy that includes executive communications for the Chief People Officer and internal communications for the HR function.

What this role is:

Your internal clients will be the Genesys Chief People Officer (CPO) and the HR Leadership Team.
As an extended member of the CPO’s leadership team, you will be responsible for executing and delivering upon a communications agenda that contributes to a world-class employee experience at Genesys and engages employees in HR programs.

You will work with an HR governance team on a quarterly communications plan and deliverables that drive engagement in key company-wide HR initiatives and programs with three key internal audiences: all employees, managers, and the Leadership Community (VP+). You will partner with the CPO on executive communications that may include internal and external presentations and, in partnership with the PR team, executive blogs, media opportunities and social media. You will also be responsible for producing a bi-weekly Manager Know & Go newsletter.
You will report to the VP, Executive and Internal Communications with a focus on ensuring HR messaging is aligned to the overall company strategy and messaging and using AI in new and creative ways to Transform Genesys with AI (a top company initiative).

What you’ll bring to the table:

Highest levels of professionalism (trust and confidentiality are key), executive influence skills, exceptional communication skills (strategic thinking, writing, editing, social/digital technologies); business acumen; global perspective; creativity; strong EQ and ability to collaborate. Working knowledge and comfort with AI technologies. Flexible and energized by working in a fast-paced dynamic environment. The ability to toggle between being strong in advising with communications expertise while also collaborating and, where it makes sense, compromising to foster strong working relationships with key stakeholders.

Some details about what you’ll do:

• Lead a company-wide communications program to create an exceptional employee experience and deliver a cohesive HR communications program to employees, managers and leaders
• Create and execute upon a communications plan for Chief People Officer
• Manage all communications deliverables for CPO, from content and messaging development to logistics, including executive organization announcements, Company All Hands meeting presentations, internal and external presentations; partner with PR on external activities, such as media and social media.  These deliverables include content development, messaging, and securing appropriate approvals.
• Strategic adviser to CPO executives on messaging, tone and speaker delivery.
• Member of the HR governance team
• Partner with Communications and Marketing teams to ensure coordinated and consistent messaging across Genesys executives and functions

Minimum requirements:

• 15 years’ experience in a corporate communications or similar role – experience in HR function a plus
• Experience working with executives in large companies
• Exceptional writing and communication skills, with an emphasis on simple and conversational style
• Proven success with employee communications and change management
• Advanced analytical skills
• Mastery of modern communications tools: social/digital media, AI
• Global experience, with an understanding and sensitivity to cultural differences
• Experience in SaaS and cloud technologies

Professional, collaborative, pleasant to work with

#LI-DNP

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Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

$149,600.00 - $277,800.00

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.