Director Engineering – Data Cloud

Job Description

Director Engineering – Data Cloud

Who we are:

Acqueon's revenue execution platform lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty.

At our core, Acqueon is a customer-centric company with a burning desire (backed by a suite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referral-worthy customer experiences.

We are looking for

We are seeking a Director of Engineering, Data Cloud to lead the development and optimization of our customer data platform, leveraging Acqueon Data Cloud to drive personalized marketing, revenue execution, and customer engagement in the contact center industry. This role will be responsible for architecting scalable data pipelines, AI-driven analytics, and compliance-first data solutions, enabling seamless integration of first-party data across various sources.

The ideal candidate has deep expertise in cloud-based data platforms, customer journey analytics, AI/ML, and enterprise-scale data engineering. This is a leadership role focused on delivering actionable insights, improving omnichannel engagement, and driving revenue growth through data-driven decision-making.

As a Director of Engineering, Data Cloud in Acqueon you will….

• Lead the design, development, and optimization of the Data Cloud platform for contact centers, ensuring scalability, security, and compliance.
• Oversee the ingestion and integration of first-party customer data from CRM, CCaaS, WFM, marketing automation, and analytics tools into Acqueon Data Cloud.
• Implement AI/ML models to enhance predictive analytics, customer segmentation, sentiment analysis, and journey orchestration.
• Define and execute the technology roadmap for the Customer Data Cloud Platform, ensuring alignment with business goals.
• Lead and mentor a team of engineers, fostering a culture of innovation, collaboration, and technical excellence.
• Architect and oversee the development of real-time and batch data processing pipelines using Kafka, Python, and Java.
• Ensure seamless integration with CRM, billing, collection, and healthcare platforms to build comprehensive customer profiles.
• Leverage Snowflake for data storage, management, and analytics to enable advanced customer segmentation.
• Drive scalability, security, and reliability in a cloud-native environment on AWS.
• Collaborate with product managers, data scientists, and stakeholders to optimize data-driven customer engagement.
• Establish engineering best practices, CI/CD pipelines, and DevOps methodologies to enhance development efficiency.
• Manage engineering budgets, resource allocation, and vendor relationships.
• Ensure adherence to GDPR, CCPA, PCI-DSS, HIPAA, and other global data privacy regulations.
• Leverage Acqueon’s revenue execution capabilities to drive targeted customer outreach, retention, and sales growth.
• Ensure high availability (99.99% uptime), reliability, and scalability of the data cloud infrastructure.
• Work closely with product, data science, marketing, and engineering teams to develop innovative customer engagement solutions.

As a Director in Acqueon you will need….

• Bachelor's or Master’s degree in Computer Science, Data Engineering, or a related field.
• 12+ years in data engineering, cloud platforms, and analytics, with at least 5 years in a leadership role.
• Strong background in contact center technologies, customer engagement platforms, or CCaaS.
• Hands-on experience with Data Cloud, Big Data platforms, and customer data platforms (CDPs).
• Expertise in cloud-native architectures, AWS services, and distributed systems.
• Hands-on experience with Snowflake, Kafka, Python, and Java.
• Strong understanding of data integration with CRM, billing, and healthcare platforms.
• Knowledge of data privacy, compliance regulations, and security best practices.
• Expertise in API integrations, ETL pipelines, and real-time data streaming architectures.
• Experience with AI-driven customer analytics, NLP, and predictive modeling.
• Strong knowledge of privacy laws and regulatory compliance related to customer data.
• Ability to build, mentor, and lead high-performing data engineering teams.
• Experience working with cross-functional teams to drive business impact through data-driven strategies.
• Excellent leadership, communication, and problem-solving skills.
• Experience working in fast-paced, high-growth environments.
• Familiarity with AI/ML-driven customer segmentation and analytics.
• Understanding of regulatory requirements such as GDPR, HIPAA, and CCPA.

This is an excellent opportunity for those seeking to continue to build upon their existing skills. The right individual will be self-motivated and a creative problem solver. You should possess the ability to seek out the correct information efficiently through individual efforts and with the team. By joining the Acqueon team, you can enjoy the benefits of working for one of the industry’s fastest growing and highly respected technology companies. If you, or someone you know, would be a great fit for us we would love to hear from you today! Use the form to apply today or submit your resume.