Director, Digital Transformation - Client360

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide: 

• Award-winning culture 

• Inclusion and diversity as a priority 

• Performance Based Incentive Plans

• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability 

• Generous PTO (including paid time to volunteer!) 

• Up to 9.5% 401(k) employer contribution 

• Mental health support 

• Career advancement opportunities 

• Student loan repayment options 

• Tuition reimbursement

• Flexible work environments 

*All the benefits listed above are subject to the terms of their individual Plans.

And that’s just the beginning…  

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today! 

General Summary:Responsible for leading and delivering complex strategic and transformational digital solutions with the goal of achieving a superior experience for the customer and operational effectiveness. The role will focus primarily on large scale, transformational projects. The incumbent will work closely with senior leadership of assigned business areas along with key management stakeholders to help influence strategic digital based solutions to improve the functional area. The individual will input into strategic decisions while also leading the execution of digital change. They will ensure that solutions being considered align with the strategic direction of the company and are of high quality and will result in a significant financial ROI for the assigned functional area. The role will have ownership, along with senior leadership, for achieving financial, operational and customer experience goals.
This role requires extensive technology, analytical, leadership and business knowledge to effectively transform the business. This role may serve as a manager to a small team of transformation professionals and/or will help coach and develop lower-level peers.

Job Specifications

• Bachelor’s degree or equivalent relevant experience; Master’s degree is a plus.

• 8+ years of experience delivering value through problem-solving, analytics, and/or digital solutions.

• Strong understanding of customer journey, behaviors, and technology investment.

• Experience driving digital transformation through customer adoption and user engagement.

• Proven project delivery and risk management experience.

• Leadership experience in building a change culture and managing stakeholder buy-in.

• Ability to think and execute at both strategic and operational levels.

• Experience in Computer Science or Information Systems is a plus.

• Proven leadership with the ability to coach and develop others.

• Strong problem-solving, critical thinking, and Agile expertise.

• Experience building and presenting cost-benefit analyses to obtain senior leadership buy-in.

• Experience delivering data/digital solutions that impact customer experience.

• Strong skills in qualitative and quantitative research analysis.

• Focused on quality delivery and customer satisfaction.

• Collaborative team player with the ability to work across diverse teams.

• Some travel may be required.

Principal Duties and Responsibilities

• Play a key leadership role in technology and process assessment for an assigned organization and present digital solution recommendations to senior leaders.

• Partner with Product Owners to provide input into long-term technology and digital roadmap strategies, ensuring alignment with company goals and enhancing operational readiness, customer experience, and financial ROI.

• Develop business plans for projects, including financial cost-benefit modeling.

• Research, analyze, and synthesize information to identify business opportunities and issues.

• Leverage expertise to design digital solutions that align with strategic objectives, improve operational efficiency, and enhance customer experience.

• Simplify and reimagine processes to create transformational digital experiences.

• Implement change management plans and lead organizations through digital transformations.

• Conduct quantitative and qualitative analysis of external trends and internal processes, providing actionable recommendations.

• Maintain a customer-centric mindset, analyzing key components of customer engagement to drive business solutions.

• Lead large transformational projects using data-driven analysis to improve customer experience and operational readiness.

• Present and influence senior leaders with data models that support innovative digital solution recommendations.

• Identify opportunities to increase technical and operational knowledge within the industry and company.

• Mentor lower-level transformational specialists and occasionally manage a small team of professionals.

• Build strong, collaborative partnerships with business leaders, project managers, and subject matter experts to identify and solve business problems.

• Collaborate with Product Owners and IT professionals to manage dependencies and deliver value.

• Identify opportunities to leverage digital technology to improve business performance and customer experience.

• Stay informed of emerging trends in digital technology solutions.

• Focus on improving customer experience by ensuring solutions are aligned with customer needs.

#LI-TO1

~IN1

#LI-MULTI

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$109,100.00-$224,000.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not.  All benefits are subject to the terms and conditions of individual Plans.

Company:

Unum