At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.
Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.
We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.
Job Description
At Gilead, the Digital Strategy & Operations team plays a critical role in our digital transformation and is a strategic partner to our brands, focused on delivering a superior digital experience to our customers in the US.
We are seeking a Director, Digital Operations – Web & Emerging Technology who will report to the Sr. Director of Digital Operations. This role will be responsible for the web design system, web tagging strategy and emerging technology areas including Digital Health & Gen AI. This role will sit in Foster City, CA at our Headquarters.
The Director of Digital Operations – Web & Emerging Technology will lead the strategy, design, and maintenance of Gilead's commercial design system & oversee but not directly manage the offshore content production team. In addition, this role will oversee and ensure the web tagging process with Google Analytics is implemented effectively in partnership with IT. Lastly, the candidate will have the opportunity to build from the ground up a new operating model as it relates to Digital Health and Generative AI solutions centered on customer experience and marketing content generation.
The ideal candidate should possess experience in managing a design system, web tagging, digital solutions platforms, and Gen AI expertise. The operations leader will ensure that the commercial websites leverage an efficient design system that adheres to world-class UI/UX practices and partner with IT and production teams to build out websites. They will work closely with IT on web development processes, best practices, and marketing partners for web design guidance.
Key Responsibilities
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Design and maintain Gilead's commercial design system (AFFINITY) to enhance customer experience and drive engagement.
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Provide expert consultation and guidance to brand and agency teams on best practices while using AFFINITY and lead governance team for new components required.
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Collaborate with the Digital Strategy team & Cross Functional capability leads to integrate new web technologies into the overall marketing strategy, leveraging digital expertise.
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Partner with both Ops teams and IT for the successful implementation of web and media tags to capture analytical insights using Google Marketing Platform.
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Partner with cross-functional teams (Digital Analytics, Marketing Automation, IT, Brand) to ensure seamless execution of web, digital solutions and Gen AI projects.
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Work closely with the Digital Solutions Product Manager to drive new digital solutions from design to implementation and ongoing operations (e.g., Telehealth).
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Lead the development of AI-driven marketing operations at Gilead, serving as the Gen AI subject matter expert and utilizing in-house tools across the customer journey.
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Direct offshore and production teams in web, Gen AI, and creative operations, leveraging your experience as an Operations leader.
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Manage a team of 3-5 contractors.
Basic Qualifications
Bachelor's Degree and Twelve Years’ Experience
OR
Masters' Degree and Ten Years’ Experience
OR
PhD and Eight Years’ Experience
Preferred Qualifications
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Proven expertise in web design systems, web development, and UI/UX best practices (e.g., Figma, Sketch).
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Knowledge of Google Marketing Platform Tools (Google Analytics, Google Tag Manager, Google Search Console)
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Deep understanding of Gen AI technology and its application within large-scale marketing organizations.
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Experience managing outsourced resources and collaborating with diverse cross-functional teams.
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Knowledge of US pharmaceutical marketing regulations, including FDA guidelines.
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Direct experience managing web platform campaigns through US biotech/pharma regulatory review is highly desirable.
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Strong communication and project management skills.
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Ability to thrive in fast-paced environments and effectively prioritize tasks.
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Experience ensuring website accessibility and compliance with relevant standards.
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Ability to collaborate effectively with cross-functional teams and manage multiple priorities in a dynamic environment.
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A passion for driving digital innovation and introducing new emerging technology ideas.
If you are a highly motivated individual who is passionate about creating exceptional customer experiences through web platforms, please apply for this exciting opportunity
People Leader Accountabilities
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Create Inclusion - knowing the business value of diverse teams, modeling inclusion, and embedding the value of diversity in the way they manage their teams.
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Develop Talent - understand the skills, experience, aspirations, and potential of their employees and coach them on current performance and future potential. They ensure employees are receiving the feedback and insight needed to grow, develop, and realize their purpose.
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Empower Teams - connect the team to the organization by aligning goals, purpose, and organizational objectives and holding them to account. They provide the support needed to remove barriers and connect their team to the broader ecosystem.
The salary range for this position is: $226,185.00 - $292,710.00. Gilead considers a variety of factors when determining base compensation, including experience, qualifications, and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans*.
For additional benefits information, visit:
https://www.gilead.com/careers/compensation-benefits-and-wellbeing
* Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans.
For jobs in the United States:
Gilead Sciences Inc. is committed to providing equal employment opportunities to all employees and applicants for employment, and is dedicated to fostering an inclusive work environment comprised of diverse perspectives, backgrounds, and experiences. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, sex, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact [email protected] for assistance.
For more information about equal employment opportunity protections, please view the 'Know Your Rights' poster.
NOTICE: EMPLOYEE POLYGRAPH PROTECTION ACT
YOUR RIGHTS UNDER THE FAMILY AND MEDICAL LEAVE ACT
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team.
Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.
For Current Gilead Employees and Contractors:
Please apply via the Internal Career Opportunities portal in Workday.
Top Skills
What We Do
The way we see it, the impossible is not impossible. It’s simply what hasn’t been achieved yet. For more than 30 years, we’ve pursued it, chased it down, tackled it for answers and surrounded it for a way in. We have worked tirelessly to bring forward medicines for life-threatening diseases.
Creating Possible drives everything we do. It’s evident in our mission and core values. This is how we built a culture of excellence that is fueled by a passion for improving lives of people around the world.
For us, nothing is impossible – because of the people we work with, the communities we stand with and the partners we push forward with. Our ~12,000 employees band together through science, grit, compassion and courage to prove the impossible wrong.
At Gilead, the tangible results of your contributions are evident. Where every individual matters. Where all employees can enhance their skills through ongoing development. And where we start every day with one question: “What’s next?”
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