Director, Data Operations

Synapse Health | Who We Are

With the collective efforts of our epic team members, we’re trailblazing a new path in the DME industry. Synapse Health was founded in 2016 with a goal to fix the fractured DME ecosystem and completely transform the industry. Built on decades of industry and leadership experience, we’ve launched tech-based solutions that eliminate age-old DME headaches, resulting in a seamless experience for all. We are proud to offer work that matters, on a mission that matters. 

Intrigued? Learn more at SynapseHealth.com and on Synapse Health’s LinkedIn Page.

What We Need:  

The Director, Data Operations will play a critical role in ensuring the accuracy, integrity, and efficiency of Synapse’s supplier and prescriber data. This leader will oversee data processes related to supplier setup, payor rule-sets, and patient transitions, supporting key operational functions across the organization. Reporting to the Senior Vice President of Solutions and Implementation, the Director will work closely with teams including Prescriber Adoption Management, Clinical Operations, Supplier Network Management, and Revenue Cycle Management to streamline data workflows, resolve discrepancies, and enhance reporting capabilities that drive operational success.

What You Will Do: 

Supplier Data Management

• Maintain supplier price sheets, coverage areas, and contract exceptions for internal reference.
• Verify, validate, and process supplier data related to patient transitions, ensuring accurate and timely file ingestion.
• Conduct data validation, transformation, and standardization for supplier files before loading into core EMR platforms.
• Collaborate with Account Management and Operations to address supplier data discrepancies, missing information, and process inefficiencies.
• Monitor and respond to support ticket requests from Operations and RCM regarding supplier data issues.

Payer Rule Sets & Prescriber Data Management

• Maintain the structure of the CONNECT Portal, ensuring product ordering, product configuration, and insurance qualifications are accurate.
• Monitor DMERC and Commercial Payor contracts, ensuring all LCD, PA, and NCD updates are reflected in internal systems.
• Adjust system rule sets for HCPCS, ICD, and guideline changes, ensuring compliance with Medicare, Medicaid, and private payer policies.
• Oversee notifications of recalls and maintain compliance tracking for all system updates.
• Provide subject matter expertise (SME) for product cross-walking, prescriber-related system integrations, and patient transitions.

Advanced Analytics & Strategy

• Develop comprehensive reports to track supplier performance, including recurring issues, inefficiencies, and operational gaps.
• Leverage data analytics to drive utilization management (UM) improvements and enhance patient outcomes.
• Partner with clinical teams to assess ordering trends and their impact on clinical workflows.
• Create dashboards and reports to support internal teams in prescriber, vendor, and supplier performance monitoring.
• Implement automation and AI-driven analytics to improve data accuracy and operational efficiency.

System & Platform Management

• Maintain environments for: Demo, UAT and Production Environments
• Ensure data integrity, and continuous improvements across platforms

What You Have:   

At Synapse Health we’ve intentionally built a culture of kindness, collaboration and creativity, and we consider those qualities to be table stakes for any new team member. Additional requirements include: 

• 10+ years of experience in data operations, vendor management, or a related field, with a strong background in healthcare data, supplier management, or revenue cycle processes.
• Proven experience in data validation, quality assurance, and compliance monitoring within a regulated environment.
• Strong analytical and problem-solving skills, with the ability to interpret data and generate actionable insights.
• Excellent leadership and cross-functional collaboration abilities, with experience managing teams and working with internal stakeholders.
• Familiarity with payor rule-sets, DMEPOS contracting is highly desirable.
• Experience managing structured data environments, reporting tools, and process automation initiatives.

What Sets You Apart:  

• Accountability: Demonstrates a strong sense of responsibility and ownership for key strategic accounts and their success.
• Collaboration: Proven ability to collaborate effectively with cross-functional teams and external stakeholders to achieve business objectives.
• Problem Solving: Strong aptitude for identifying and solving problems that impact supplier performance and overall implementation success.
• Flexibility & Adaptability: Comfortable navigating changing priorities and timelines while ensuring continued progress.

What Sets Us Apart

It’s no secret that most of us work to provide for ourselves and those we love, but just because we have to work, doesn’t mean we can’t enjoy it. In fact, at Synapse Health, we insist on it! We want our team members to thrive personally and professionally, which is why our benefits include: 

• Professional growth opportunities with compelling career paths
• Healthy work-life balance culture with paid time off (PTO)
• Medical, dental and vision insurance for full-time team members
• 401K savings plan with employer contribution match

Synapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.