Director of Customer Success

About Us

Campus is on a mission to maximize access to a world-class education. 

At Campus, students come first, and we mean it. We power online two-year degree programs featuring live, online classes led by faculty from top-ranking schools in the country (think Princeton, NYU, UCLA, Spelman, and more) – all at community college costs.

We’re backed by an investor team that believes deeply in our vision for the future of education -- our investors include Sam Altman, Founders Fund, Bloomberg Beta, Precursor Ventures, Reach Capital, Rethink Education, Betaworks and others. We're also supported by a group of amazing angels including Jason Citron (CEO of Discord) and Rob Hayes.

Position Overview

As the Director of Customer Success, you will lead and scale our student-facing IT and onboarding teams, ensuring every student has a smooth and supportive start to their journey with us. Your mission will be to optimize onboarding processes, enhance tech support, and reduce pre-enrollment attrition, all while delivering an excellent student experience and improving operational efficiency. As a key leader at Campus, you’ll play a vital role in creating a delightful experience for prospective and new students, setting them up for success from day one.

What you’ll do

• Lead and Scale Support Teams: Oversee the student onboarding and IT support teams, building a strong team culture and scaling operations to support an expanding student population.
• Optimize Onboarding: Design and implement strategies to streamline the onboarding process, driving high conversion rates from enrollment to active participation while removing barriers to student success.
• Enhance Tech Support: Build scalable systems to address student tech needs, ensuring timely and effective issue resolution while continuously improving the overall support experience.
• Data-Driven Strategy: Analyze key metrics to identify trends, challenges, and opportunities, using data to shape team goals and drive continuous improvement.
• Reduce Attrition: Address pre-enrollment attrition with targeted strategies that keep students engaged and motivated to join and persist in their programs.
• Collaborate Across Teams: Partner with marketing, admissions, and student success teams to create cohesive strategies that enhance the overall student experience.

About you

You’ll fit right in if you are/have:  

• A seasoned leader with a proven track record in customer success, account management, client services & tech support
• Are a seasoned leader with experience scaling teams and driving operational excellence.
• Possess strong analytical skills and take a data-driven approach to solving problems and making decisions.
• Excel in interpersonal and communication skills, with the ability to inspire and motivate teams.
• Have a deep understanding of onboarding processes and the challenges and opportunities they present.
• Are solution-oriented, proactive, and constantly looking to optimize processes and address challenges.
• Committed to the mission of Campus and passionate about making education accessible.

What you’ll get: 

• A compensation package that includes a base salary ($130,000 - $150,000) + equity grant 
• Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary is localized according to employee work location. 
• Medical Insurance + free Dental and Vision Insurance
• 401(k) match
• “Take what you need” PTO + several paid holidays
• Opportunity to make an impact – you’ll be an integral player in bringing our vision to life