Director, Customer Success (NA)

Play a significant role in bringing a new vision for EROAD, transforming the function from a reactive Customer Success team to an enabler of growth and customer engagement.

It’s an opportunity to join a fast growing global business on a journey of trajectory.

• You're someone who ensures that customers receive significant value from us and seamless service while achieving operational delivery and growth objectives.
• You will set the vision and build the team to drive innovation in the way that EROAD engages and serves its customers, uncovers customers needs, and develops new offerings, while scaling the team for growth in North America.
• You'll keep our customer promise of helping them achieve their business outcomes means we take care of their journey with us every step of the way.
• This role will manage, motivate, and lead the Customer Success function by driving a strong customer-centric & customer obsessed culture and ensuring efficient and effective delivery of business outcomes.

About you:

• First and foremost, you are an inspirational leader who knows how to get the best out of team.
• You'll ideally have a mixture of hardware and software experience, in order to understand the challenges associated with these complexities,
• You will bring to the role robust and disciplined approach to measuring performance across the customers and your team.
• You thrive in a high-performing, fast-paced environment and ideally have experience in telematics or SaaS environments
• Proven skills managing large scale accounts and ability to build and maintain relationships.  
• You're known for you customer centric and proactive approach

Why EROAD: 

EROAD is a fast growing, global business in the tech sector! We are on a journey of trajectory.  

 
Our purpose is simple - we make roads safer and more sustainable for our customers and other road users. Our sophisticated software and in-vehicle technology ensures that fleet vehicles operate safely, minimise environmental impact. 
  

Benefits: 

 
EROAD is genuinely committed to investing in its people, and this is demonstrated through comprehensive leadership development programs, fully paid medical insurance plans, flexible sick leave, peer-to-peer recognition frameworks and regular check-ins on culture, ways of working and Employee Experience. As a global organization, we ensure that we stay well connected with our international team-mates through frequent company-wide communication, learning opportunities and cultural sharing. 
 
We ensure you have the tools, technology, and training to do your best work, and offer flexible work hours to help ensure a healthy work/life balance. 

 
At EROAD, we are going places and we would love you to join us. Submit your CV and Cover Letter today!