Director, Customer Facing Strategy Planning

【Position Summary】
The Director of the CF (Customer Facing) Strategy Planning Department supports the CFSP lead, collaborates with the TA lead, the sales lead, and the Sales Strategy & Execution Lead for all TAs (Therapeutic Area) / priority brands, marketing, sales, and other CF-related departments to develop and execute brand plans, POAs (promotion activity plans), sales branch plans and sales district plans.
In addition, he/she plays a key role in designing and promoting GTMx (New Go To Market Models). By promoting cross-departmental collaboration (role collaboration) in customer facing, he/she maximizes the value of SMEs (Subject Matter Experts) for all TAs and drive the improvement of customer satisfaction.
As a leadership member of the CFSP, he/she will be responsible for the management of the CFSP organization and the development of the next generation of leaders. As a member of the Sales Leadership Team, he/she will be responsible for the operation of the sales organization and the development of the next generation of leaders.
【Main Roles & Responsibilities】
Support for the formulation of brand plans, POAs, sales branch plans, and sales district plans for all TAs (provision of strategic knowledge and advice) through collaboration with related departments such as TA lead, marketing, sales, medical, corporate, and channel management, and achievement of brand plans and KB by completing POAs Lead proposals and improvements on various KPIs of all TAs, promotional activities based on analysis, and productivity and efficiency improvement of CF employees Formulate optimal CF resource allocation, call allocation planning, territory planning, and staffing planning from a cross-TA perspective Appropriately manage allocation and spend of expenses with an awareness of Operational Excellence Promote GTMx in close collaboration with other and related departments to provide the best customer experience Plan / deliver / lead CF Transformation Cultivate an organizational culture that respects risk management and integrity in the CF activities of all TAs Instill Pfizer culture throughout the CF organization Manage CFSP organization and develop the next generation of leaders Manage sales organization and develop the next generation of leaders
【Desired Behavioral and Technical Skills】
Behavioral Skills

• Challenge the status quo to create, plan, and execute new value - create large-scale innovations that impact the entire industry, thereby creating a market-leading vision and plan to execute
• Lead discussions to obtain better results by incorporating the opinions of others as well as your own - Actively voice opinions that influence organizational policies and strategies, and participate in organization-wide decision-making
• Involve others and lead change throughout the organization - Look ahead to major organizational and industry changes, strategize, execute, and drive results to turn them into business opportunities
• Promote Values & Behaviors
• Promote culture (Ownership Behaviors/Patient Centric/DEI/Speak up)
• Promote Act with Integrity
• Practicing Actionable Attitude

Technical Skills

• Analyze the market, competitors, sales organization, and sales activities and propose accurate solutions
• Have deep expertise in management and reform both within and outside the industry, and can incorporate it into organizational strategies that look at the entire industry
• Ability to analyze the market from a long-term perspective, identify business opportunities, generate new ideas, and formulate advanced planning that can be realized
• Able to provide appropriate instructions and support to subordinates
• Understand the latest innovations, digital, and IT drives and incorporate them into the overall strategy of the CF organization
• Ability to perform data analysis to drive improved decision-making, business processes, and outcomes to drive Pfizer's overall business
• Possess a high level of ability to go beyond their own roles, move others regardless of position or authority, and lead the achievement of challenging organizational goals
• Possess advanced communication skills to clearly convey one's own ideas in accordance with the emotions, knowledge, and experience levels of others in order to promote collaboration and cooperation with other departments and divisions

【Experience】

• Commercial/marketing experience preferred (5 years or more)
• Experience in strategy/management consultancy is preferred (8 years or more)
• Experience as a line manager is preferred

【Language】

• English communication at business level, both spoken and written

【.Education／Certification】

• Bachelor's degree or higher
• Master of Business Administration (MBA) preferred

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
Mkt & Sales/Commercial Bus
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