Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We're building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve.
Job Summary
The Director - Credit & Fraud plays a critical role in achieving the company's overall accounts receivable objectives. This position leads a team of Managers and Analysts and collaborates closely across departments to set appropriate credit policy and fraud prevention policies across both Fixed and Mobile businesses. The Director - Credit & Fraud identifies opportunities for improvement, leads initiatives, and delivers positive results.
Responsibilities
- Plan and implement credit policies in both fixed and mobile businesses for B2C & B2B
- Ensure effective policies to minimize financial exposure and bad debt expense while maximizing good sales
- Develop and implement strategies for Fraud prevention to limit mobile device loss and fixed non-pay disconnects
- Analyze customer trending to identify areas of risk involving device theft, fraudulent payments, and identity theft
- Maintain understanding of industry best practices and external credit & fraud tools to ensure Optimum maintains highest quality experience and protection levels
- Collaborate across departments to ensure compliance with existing strategy and development of new processes
- Prepare weekly and monthly credit & fraud related KPIs and lead reviews of this information with senior leadership
- Design, submit, and manage all relevant development projects
Qualifications
- Bachelors degree in Business Administration and 6+ years of Credit/Fraud experience, Advanced MBA/MA degree desirable
- Highly developed knowledge of Credit/Fraud tools and processes
- Must have leadership qualities and possess good judgment
- Excellent communication, organizational, and time management skills as well as proficient analytical skills required.
- Proficient in Microsoft Word, Excel, and general PC skills required
- Strong organizational skills with the ability to handle multiple tasks simultaneously
- Approachable personality with the ability to effectively manage up and down accordingly
Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
Applicants for employment with Altice will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in New York is $141,372.00 - $201,960.00 / year. For other locations, please inquire with your recruiter. The rates/ranges provided herein are the anticipated pay at the time of hire, and do not reflect future job opportunity.
Nearest Major Market: Long Island
Nearest Secondary Market: New York CIty
Top Skills
What the Team is Saying
What We Do
We are one of the largest broadband communications and video services providers in the United States, serving nearly 5 million residential and business customers across 21 states with an advanced portfolio of connectivity services, including Optimum Fiber Internet, Optimum TV and Optimum Mobile.
We also operate Optimum Media, an advanced advertising and data business, which provides audience-based, multiscreen advertising solutions to local, regional, and national businesses and clients, as well as hyper-local and international news networks through its News 12 and i24NEWS brands.
The way we interact, connect, and communicate evolves every day, with faster, more accessible, and more secure products and services, making it easier than ever to come together when we need it most. Whether it’s through connectivity in the home or on the go or through local news, national news, and more, Altice USA’s brands make it easier for consumers, businesses, communities, schools, hospitals, and everyone in between to connect to the things that matter most to them.
Central to how our company operates is the idea of reinvention - fearless reinvention. And to meet the needs of our customers, we have built a company and team that is equipped to deliver on the Altice USA promise and one that is reflective of the many diverse communities we serve. Altice USA employees are driven, innovative, and know how to lean in and use their voices to challenge ideas and celebrate one another, understanding how they, as individuals, impact the greater team and our customers for the better.
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Altice USA Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
