Director, Corporate HR

Role Description

The Director, Corporate HR  will act as a key member the People team, focused on execution of a comprehensive People strategy aligned with ByHeart objectives along with HR Business Partnership activities that support a positive full cycle employee experience.There will be a strong focus on people processes, engagement, data analytics to gain key People insights that drive continual improvement. reporting and developing/ facilitating engaging and informative presentations. This role further acts as HR central point of contact/Chief of Staff to ensure all People team activities are aligned with strategy and that effective communication/ collaboration supports strong project management and execution. 

This position reports to the SVP of People and also works closely with corporate leadership, the broader People team, finance team and other key stakeholders.

Reports To:     Senior Vice President, People

Location:        Hybrid, New York, NY

Start Date:     ASAP

Key Responsibilities:

People Experience - HR Business Partnership, Workforce Planning, Onboarding,  Talent & Performance Management, Employee Relations, Culture & Engagement:

• Drive the execution of people initiatives that enhance business outcomes. 
• Ensure positive People Experience lifecycle from onboarding to offboarding by leveraging strong business acumen, project management and analytical skills to ensure all People processes are planned thoughtfully and executed with a high degree of integrity and accuracy.
• Implement and optimize scalable People processes, tools, and systems to support the employee lifecycle from onboarding to offboarding. 
• Ensure the smooth execution of day-to-day HR operations, including HR partnership, employee relations, total rewards, compliance, with a focus on continuous improvement.

People Outreach & Partnership: 

• Proactively develop a cadence to  reach out to ByHeart’s corporate employee community across all departments and levels  to understand and identify areas for continual People & Culture improvement, keeping a pulse on level of engagement, ensuring a positive employee experience while  supporting team performance and retention objectives.
• Act as a trusted thought partner to SVP, People and cross-functional leaders on policy and process development, employee relations matters and culture/ engagement activities.

Workforce Planning Process:

• Along with SVP, People and TA Leader collect talent need inputs for workforce planning with attention to scaling efficiently, org agility and effective organizational design; connect with leaders to capture feedback and to continue to make recommendations for improving WFP process. 
• Collaborate with TA lead to ensure corporate WFP is updated regularly to include all key information and share consistently with finance. 

Onboarding/ Offboarding:

• Welcome new hires by offering and tracking a robust onboarding experience. Work with Hiring Managers to ensure 30-60-90 day plans are in place and that after 90 days new hire and HM surveys measure satisfaction of the experience (leverage Culture Amp for survey).
• Deliver exit interviews for employees leaving ByHeart, capturing, documenting and sharing themes, making recommendations to decrease voluntary exits; escalate to leadership and legal as needed. 
• Ensure terminated employees are off-boarded correctly to include communication plan and messaging for sharing with various employee groups, systems separation and communicating information to departing employees. 
• Enter all employee changes in HRIS and confirm that updated information flows to org chart; consistently review employee directory, email lists and others for accuracy. 

Talent & Performance Management: 

• Drive the end-to-end talent management lifecycle including workforce planning, succession planning, competency modeling/ career pathing and performance management, to attract and retain high performing talent aligned with ByHeart values.
• Support a culture of continuous learning and development; partner with SVP, People and managers  to provide the leadership required to advance employees' technical and team skills; identify L&D opportunities and address both internal and external training facilitation opportunities.
• Survey employees to assess L&D  requests/ needs and make recommendations for building comprehensive programming  to include manager training, leadership development, RAPID training etc. 
• Collaborate with Manager HR Operations to offer lunch and learns and other engaging, informative learning opportunities. 
• Partner with Director, Facilities HR to ensure consistency across L&D programming for various employee populations.
• Lead performance management activities that include end of year, mid - year performance feedback process and other assessment frameworks; oversee end of year compensation planning and execution of related activities. 
• Capture employee change information for inputting into HRIS, communicating to org as applicable, drafting employee change letters and other

Data Analytics & Reporting: 

• Partner with Payroll & Benefits Lead to ensure all employee HRIS data is accurate, up to date, recording any employee changes and ensuring all files are monitored and updated.
• Pull and analyze reports that offer People insights including census, demographics, turnover, compensation and other as needed; lead quarterly People analytics presentation project. 
• Set target People KPI metrics that support health of the organization and ladder up to People team GOI’s; use insights for  strong problem solving, decision making and  continual improvement recommendations. 

Total Rewards:

• Review our total rewards strategy and current practices, understanding competitive landscape and proposing changes as applicable with rationale for cash compensation, equity, benefits, recognition programs and other. 
• Support SVP, People in compensation and benefits benchmarking ensuring ByHeart remains competitive for attracting and retaining key talent and equitable across levels and depts. 
• Support equity analysis to ensure consistency across levels; review options.
• Lead Family First benefits review and recommendations i.e PTO practices, free formula benefit, other family friendly benefits
• Continue to build on current recognition programs and emphasis this as an important practice for our leaders and team members (applause, other)

Culture & Engagement:

• Champion ByHeart’s values and lead initiatives to foster an inclusive, collaborative, and innovative workplace culture. 
• Drive engagement, conduct pulse checks on culture, and enhance initiatives that promote a positive work environment across the organization.
• Lead employee engagement survey activities;  build engagement survey back end (Culture Amp) to ensure timely delivery of pulse and full year surveys; analyze results and build presentations that summarize data, themes and key areas of opportunity, recommending focus areas that will drive most positive change- support action planning and track to ensure all participating in these responses follow through on commitments. 

Collaboration: 

• Act as a bridge for our People teams such as Facilities HR, Talent Acquisition and Payroll & Benefits to ensure consistent messaging, policy alignment, and best practice sharing.
• Develop and maintain a positive working relationship with the broader corporate leaders and partners including Founders, finance, IT and other key stakeholders
• Work closely with Director, HR Facilities to recommend, develop and execute strategies that build strong relationships between corporate and facility employees via thoughtful communication plans, engagement and learning initiatives and consistent policies that support People and the organization.
• Collaborate with facilities leader to gauge overall health of the organization identifying ways in which to support in a consistent manner

HR Budget, Compliance, Change Management  & Special Projects: 

• Support HR budget activities, advising of any expected future needs to be accounted for.
• Drive all corporate audit and compliance activities, ensuring appropriate and timely response plans are in place i.e. annual anti-harassment training, adherence to ByHeart policies and procedures including partnering with legal team on employee handbook updates, policy changes, developing separation agreements, tracking consultant status & updating consultant agreements, updating annual disclosures and managing other HR related agreements i.e: supporting  Finance T&E policies and HRIS updates
• Promote employee safety, health and wellness through  practices/ policies along with other wellness offerings i.e. wellness events; document any health, safety concerns, injury or medical issues associated with the workplace
• Drive ongoing and special projects forward with a sense of urgency by continually monitoring progress, understanding gaps and identifying ways in which to resolve. Project examples include developing/ implementing a competency modeling/ career pathing framework,  researching and identifying vendors and systems that support corporate and People team objectives. 
• Support change management by collecting key inputs, ensuring appropriate transparency and sharing information with broader organization, leveraging excellent written communication and presentation skills.

Qualifications: 

• Bachelor’s Degree in HR or related area; advanced degree or HR certification appreciated.
• 10 years of experience in HR business partnership and operations with a focus on full employee lifecycle experience,  preferably in both corporate and a rapidly scaling entrepreneurial environments.
• Analytical mindset to allow for strong planning, leveraging data for insights and recommendations as well as financial reporting; adept at excel and PowerPoint applications.
• An empathetic and authentic partner,  respecting differences with an understanding that  inclusion is the key to collaboration and a winning team culture.
• A solutions focused team-builder, developing productive relationships and bringing positivity to the People team and to our employees; ability to remain calm and focused under pressure
• Ability to partner effectively with all levels of the organization-  you will go the extra mile to reach out, listen and learn.
• Growth mindset with an appreciation for ongoing learning, complexity and the interest in challenging oneself to think practically and strategically in order to support organizational objectives while advocating for our facilities teams. 
• Sense of urgency, completing complex projects quickly and adeptly with an understanding of the business priorities and operational demands that require a quick turnaround in plans and strategy.
• Sense of accountability, discretion, exceptional judgment, consistently acting with integrity and honoring commitments.
• Ability to travel as needed to facilities and other locations
• Location Preference -NY Metro area 

The minimum annual salary for this position is $170,000 and the maximum is $180,000. The salary range for performing this role outside of New York City will differ. Additionally, you will be eligible for a discretionary performance based annual cash bonus and to participate in our company’s equity program, plus our robust medical, dental, vision, retirement, and other benefits.