Director, Client Success Enablement

About Us:
DailyPay, Inc. is transforming the way people get paid. As the industry's leading on-demand pay solution, DailyPay uses an award-winning technology platform to help America's top employers build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job, while supporting their financial well-being outside of the workplace.
DailyPay is headquartered in New York City, with operations throughout the United States as well as in Belfast. For more information, visit DailyPay's Press Center.
The Role:
DailyPay is seeking a Director of Client Success Enablement to lead our growing team and spearhead our client growth initiatives. Our Client Success organization is dedicated to building and growing relationships with clients across various industries and sizes. The Director of Client Success Enablement will play a pivotal role in enhancing the effectiveness and efficiency of our Client Success team, with a strong focus on identifying and operationalizing growth opportunities across the entire client base. By developing and implementing comprehensive enablement and training programs that incorporate growth-focused strategies, this leader will ensure our team has the tools and knowledge to not only support our diverse customer base and drive customer satisfaction but also to proactively uncover and capitalize on expansion opportunities, contributing significantly to the company's overall success. This role will work cross-functionally with sales enablement, revenue operations, product, and marketing teams to drive awareness, develop targeted content, and implement processes that support the team in achieving these ambitious business goals.
How You Will Make an Impact:

• Leadership & Management: Lead and mentor a team of Client Success Enablement professionals, fostering a culture of collaboration, innovation, and continuous improvement
• Training & Development: Design and implement training programs that enhance the skills and knowledge of the Client Success team, focusing on product expertise, customer engagement strategies, success plays, and new communication channels
• Content Creation: Develop a wide range of enablement materials, including training guides, case studies, product documentation, and communication templates for new channels, to support the Client Success team's daily activities and growth drivers. Own and maintain content in enablement content platforms to ensure accessibility and measure effectiveness
• Tools & Resources: Identify, implement, and manage tools and resources that increase team productivity and enhance customer engagement, including CRM platforms, communication tools, and customer success management software
• Performance Metrics & Data Analysis: Establish and monitor key performance indicators for the Client Success team, ensuring alignment with the company's strategic goals. Leverage performance data to track the impact of enablement initiatives, inform prioritization decisions, and provide regular reports and insights to leadership on team performance and areas for improvement
• Cross-Functional Collaboration: Work closely with Sales Enablement, Marketing, Product, Market Insights, and other departments to ensure a cohesive approach to customer success and gather insights that inform enablement strategies
• Client Growth Strategies: Identify and implement new communication channels and engagement strategies to unlock client growth opportunities and enhance the overall customer experience
• Continuous Improvement: Establish and refine enablement programs and processes that can be easily implemented and communicated across the organization, based on feedback from the Client Success team and performance data

What You Bring to The Team:

• Demonstrated experience in Client Success or Sales Enablement at the management level, with a strong preference for candidates who have experience in client-facing roles
• Deep understanding of client success principles, methodologies, tools, and emerging communication channels
• Outstanding leadership, communication, and presentation skills, capable of educating, engaging, and inspiring various audiences
• Proficiency in content creation, training material development, and data analysis
• Proven ability to leverage performance data to drive strategic decision-making and measure the impact of enablement initiatives
• Excellent organizational, project management, and team leadership skills
• Ability to work collaboratively across departments and foster cross-functional alignment
• Bachelor's degree in Business, Education, Communication, or a related field; advanced degree a plus. Professional experience may be considered in lieu of a degree

What We Offer:

• Exceptional health, vision, and dental care
• Opportunity for equity ownership
• Life and AD&D, short- and long-term disability
• Employee Assistance Program
• Employee Resource Groups
• Fun company outings and events
• Unlimited PTO
• 401K with company match

#BI-Remote #LI-Remote
Pay Transparency. DailyPay takes a market-based approach to compensation, which may vary depending on your location. United States locations are categorized into three tiers based on a cost of labor index for that geographic area. The salary ranges are listed by geographic tier. Additionally, this role may be eligible for variable incentive compensation and stock options. Where a candidate fits within the compensation range for a role is based on their demonstrated experience, qualifications, skills, and internal equity.
New York City
$170,000 - $227,000 USD
Remote, Premium (California, Connecticut, Washington D.C., New Jersey, New York, Massachusetts, Washington)
$156,000 - $208,000 USD
Remote, Standard
$148,000 - $198,000 USD
DailyPay is committed to fostering an inclusive, equitable culture of belonging, grounded in empathy and respect, which values openness to opinions, awareness of lived experiences, fair treatment and access for all. We strive to build and develop diverse teams to create an organization where innovation thrives, where the full potential of each person is engaged, and their views, beliefs and values are integrated into our ways of working.
We encourage people of all backgrounds to join us on our mission. If you require reasonable accommodation for any aspect of the recruitment process, please send a request to [email protected]. All requests for accommodation will be addressed as confidentially as practicable.
DailyPay is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.