Director, Client Services

NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members.

Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.

Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members.

We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India.

Role:

NationsBenefits is seeking a highly skilled and experienced Director of Client Services with 7+ years of experience to
join our growing team. This individual will be responsible for managing a portfolio of strategic health plan partners, leading
a team of Client Service Managers, and driving client satisfaction, retention, and growth. The ideal candidate will possess
exceptional client relationship management capabilities, strong business acumen, and the ability to thrive in a fast-paced,
rapidly evolving environment.

Responsibilities:

• Client Portfolio Management: Oversee and manage a portfolio of key client accounts, ensuring optimal client satisfaction and long-term partnership success.
• Team Leadership: Directly manage and mentor a team of Client Service Managers, fostering a culture of excellence, collaboration, and continuous development.
• Strategic Client Engagement: Develop and present tailored QBRs (Quarterly Business Reviews) to health plan leadership, showcasing performance insights, identifying growth opportunities, and positioning NationsBenefits as a strategic partner.
• Sales & Growth Initiatives: Identify and create opportunities for account expansion; develop sales support materials, client presentations, and proposals that highlight product solutions and demonstrate value.
• Operational Excellence: Collaborate cross-functionally to ensure seamless implementation and delivery of client programs, serving as the primary escalation point for issue resolution.
• Problem Solving & Solutioning: Analyze client-specific challenges, conduct root cause analyses, and present innovative solutions that address client pain points and drive performance improvements. 
• Financial Acumen: Monitor account-level P&L performance, ensuring profitability targets are met, and proactively address financial risks and opportunities.
• Reporting & Analytics: Leverage data and reporting tools to monitor program performance, analyze trends, and translate data insights into actionable client recommendations.
• Process & Performance Optimization: Continuously identify and implement process improvements to
  enhance the client experience, optimize service delivery, and drive operational efficiency.

Key Competencies:

• Strategic Planning & Execution
• Client Relationship Development
• Leadership & Team Building
• Problem Solving & Critical Thinking
• Financial & Business Acumen
• Communication & Presentation Skills
• Data Analysis & Reporting
• Process Improvement
• Sales Support & Growth Initiatives
• Cross-Functional Collaboration

Qualifications:

• Education: Bachelor’s degree in Business Administration, Healthcare Management, or a related field (or equivalent work experience)
• Experience: 7+ years of relevant experience in Client Services, Account Management, or Program Management roles, preferably within the healthcare, health plan, or managed care industry.
• Technical Proficiency:
  • Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook, Word)
  • Experience with JIRA, Confluence, and other project management tools.
  • Ability to navigate and interpret data within client portals, reporting dashboards, and CRM systems.

• Leadership Abilities: Proven experience leading and developing teams, driving accountability, and fostering a
  performance-driven culture.
• Client-Centric Mindset: Track record of building trusted advisor relationships with executive-level stakeholders, demonstrating a consultative approach to client engagement.
• Project & Product Management: Strong understanding of product development lifecycles, program implementation, and cross-functional project delivery.
• Financial Understanding: Familiarity with P&L management, budgeting, and understanding financial levers impacting account performance.
• Critical Thinking: Ability to analyze complex challenges, identify root causes, and develop innovative solutions in collaboration with internal teams and clients.
• Presentation & Communication: Exceptional written and verbal communication skills, including experience developing and delivering executive-level presentations.

NationsBenefits is an equal opportunity employer.