Director, Claims Operations

Overview:

SageSure is seeking an experienced Director of Claims Operations who is passionate about being there for our customers at their time of greatest need.  You will be responsible for the direction of claims leaders in a coordinated effort to ensure our claims handling follows all outlined guidelines as well as supporting leadership in achieving key performance indicators.  Additionally, you will be responsible for the accuracy and completeness of the team’s claims performance.

What you’d be doing:

• Oversee performance – provided support and guidance on the achievement of key claims performance metrics.
• Directly oversee claims managers who each lead a team of 5-6 adjusters.
• Coordinate and guide the handling of small to complex losses, including litigated losses.
• Provide performance management, administration, training and development, and coaching to leadership as needed.
• Partner with leadership to develop strategies that focus on continuous improvement.
• Provide customer feedback and complaint resolution when needed.
• Provide consistent communication with the claim’s leaders as well as external partners that reinforce the department’s vision and goals.
• Effectively lead the department in employee recruitment and staff planning.
• Collaborate closely with the Catastrophe leadership team to leverage internal and external resources that will support CAT response.

We’re looking for someone who has:

• 10+ years P&C experience
• 7+ years property claims experience
• 5+ years of claims leadership experience
• Large loss handling or leadership experience
• Litigation handling or leadership experience
• Excellent written and verbal communication skills
• Adjuster licensed or meets requirement for licensing in applicable states

Highly preferred candidates also have:

• Extensive field property and/or commercial claims experience
• Professional designations
• Leadership experience leading other manager level employees

About the Claims team at SageSure: 

On SageSure’s Claims team, you’ll be doing more than investigating and resolving losses. From the ground up, you’ll be pioneering a best-in-class claims handling approach that leverages transformative technology to support our customers, agents and employees. As a part of this customer-focused, process-oriented team you will be the face of SageSure, helping our policyholders through some of their most trying times. Whether you hold a formal leadership role or are a key team player, you’ll coach, mentor and engage with those around you in ways that bring out the best in people and effect change.  

You can easily distill complex processes in ways those outside the industry can understand and know the importance of aligning communication tools to customer preferences.  You thrive on setting and exceeding expectations, and know building relationships, not completing transactions, is the heart of the insurance business.