Director, Charter Incentive and Sales

Join the Ritz-Carlton Yacht Collection:  Where Every Voyage is a Symphony of Luxury

Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.

The Essence of Excellence: The Gold Standards
The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.

The Employee Promise

At The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests.  By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximize talent to the benefit of each individual and the company.  The Ritz-Carlton fosters a work environment where diversity is valued, quality of life is enhanced, individual aspirations are fulfilled, and the Ritz-Carlton Mystique is strengthened.

Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality.

Job Summary 

The Director, Charter Incentive and Saless is responsible for leading sales strategy and management of all Meetings, Incentives, Charters & Events (MICE) for The Ritz-Carlton Yacht Collection.

Essential Functions

• Serve as lead sales executive who works to identify Charter and Incentive Sales opportunities, execute sales presentations, proposals, and contracts to potential clients looking to hold their meetings and incentives at sea.
• Execute annual sales plans for the Charter and Incentive Sales market upholding the integrity of the Ritz-Carlton Yacht Collection brand.
• Develop sales pipeline of potential meetings and incentives clients, demographics, and target market analysis paired with understanding cycles of charter availability to maximize opportunities.
• Develops strategies for forecasting and analyzing sales needs and developing effective responses, delivery systems, and methods of measuring and evaluating results.  
• Works in coordination with department head and Finance/Revenue Management to achieve maximum sales yields.
• Manage a team of Charter and Incentive Sales and operational personnel, including training and development and performance management.
• Develop and nurture relationships with incentive houses and corporations to develop charter sales prospects, customers, and repeat loyalty.
• Manage day-to-day meetings, corporate and incentive clients, presentation development, pricing, contracts, and win/loss ratio.
• Recommends and develops Charter and Incentive Sales product enhancements to improve competitiveness and maximize profitability; promotes marketing awareness and communicates the marketing objectives to support the achievement of plans and sales goals.
• Develop/direct initiatives to broaden customer base and market penetration.
• Oversee administrative functions including budget, invoicing, reporting, and CRM management.
• Liaise with the charter/group clients, shoreside staff, and shipboard staff to ensure flawless execution and the highest level of guest satisfaction
• Travel as needed to develop new business and attend travel industry tradeshows.  Travel planning includes balancing our participation with that of Marriott Global Sales Organization (GSO) sales team members who serve as our extended sales team worldwide to support The Ritz-Carlton Yacht Collection’s global sales efforts to avoid duplication if unnecessary.
• Interact, train, and nurture GSO sales team’s understanding to help drive awareness through Marriott’s worldwide sales team. 
• Awareness of cross-selling opportunities with Marriott properties.

Competency

• Minimum of 5 years of management experience in travel/hospitality industry Meetings and Incentives role(s). Luxury hotel or cruise sales leadership experience is a plus
• Strong sales expertise in presenting a luxury product
• Experience developing a new/startup operation skillset a plus
• Superior communication and public speaking skills
• Leadership and people management proficiency
• Experience developing processes and performance management tools
• Strong organization and time management skills
• Ability to analyze and work with sales data to develop strategies
• Budget management experience
• Ability to thrive in a fast-paced team environment

Expected Hours of Work

The position is fulltime and frequently requires working additional time outside of normal business hours.

The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.