Director, Business Operations, Hospitality, Football Events

Who We Are:

IMG is a global leader in sports, fashion, events and media. The company manages some of the world’s greatest athletes and fashion icons; owns and operates hundreds of live events annually; and is a leading independent producer and distributor of sports and entertainment media. IMG also specializes in licensing, sports training and league development. IMG is a subsidiary of Endeavor, a global sports and entertainment company.

Endeavor is a global sports and entertainment company, home to many of the world’s most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE.

What You’ll Do:
This role has responsibility and ownership of the sales and business operations processes for the Football Events Hospitality team. This will include establishing critical processes, for example, developing business and customer-related dashboards, metrics, and analytics. As well as ensuring that the resulting data trends and insights can be leveraged in optimizing revenue growth, customer satisfaction and strategic decision making for the business unit.

• Create/ review and select the relevant support systems (CRM, websites) and ensure they operate smoothly to generate leads and align with our quality standards

• Manage ticket delivery process for events

• Maximise the efficiency of all business procedures

• Generate performance dashboards that encompass key metrics in order to drive and manage the business

• Develop strong, productive relationships across peer organizations that further our business objectives

• Support sales leadership with account allocation analysis as well as territory analysis and definition, including managing account allocation within CRM

• Act as business owner for the CRM system interfacing with IT and the sales teams to ensure the system is fit for purpose as an effective sales enablement tool

• Manage sales process development and optimisation

• Develop appropriate reporting on key metrics and business analytics to provide accurate, real-time visibility of team performance

• Provision of required reporting, analytics and business intelligence

• Ensure availability and provision of relevant bookings, pipeline and forecast reports and dashboards to sales management

• Assists sales management with specific report and dashboards requests to support strategic and tactical initiatives

• Produce commission reports for sales teams, as well as any finders/ATR’s

• You may also be required to carry out any other duties which are within the scope and purpose of the job.

You Have These:

• Relevant experience in divisional Sales / Business Operations for a fast-paced sales organization

• Demonstrable experience working with sales incentive compensation, sales forecasting, territory design, quota setting, and opportunity management

• Excellent organizational skills, able to multi task and reprioritize as needed

• Track record in working through and managing ambiguity and change

• Excellent written and verbal communication skills

• Experience creating meaningful reporting and analyses for business stakeholders and familiarity with business intelligence tools and databases

• Experience identifying and resolving complex issues with solid sense of accountability, high-quality judgment and sound decision-making

• Meticulous attention to detail

• Great communication skills, both written and oral and able to engage on all levels.

• Excellent decision making and judgement

• Strong Microsoft Office skills including excel

• Experience of maintaining a database

• Ability to use multiple systems and multi-task in a fast paced environment

How we work:
Endeavor is at the center of sports, media, entertainment, and fashion and is a largely relationship-based business. To foster an environment of collaboration, develop our future talent, and build on relationships across leadership, peers, and teams, we work from the office 4 days per week. We see immeasurable value internally and throughout the core of the businesses we support.

Don’t meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles

Working Conditions:
Permanent, London Chiswick Park

Mon-Fri, 35 hours per week

Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we strive to reflect the world’s diverse voices.  Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.