Director AMS Mid-Market Solution Consulting

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Role Overview
ServiceNow is seeking an experienced and strategic Director, AMS Mid-Market Solution Consulting to join our leadership team. This leadership role will be responsible for overseeing the AMS Mid-Market SCs and the AMS Mid-Market SC leadership team. The ideal candidate will have deep expertise in solution consulting, a strong background in the mid-market space, and a proven ability to lead high-performing teams to deliver complex solutions to our clients.
In this leadership role, you will work closely with senior leadership to define and execute on the strategic vision for the AMS Mid-Market segment. You will be responsible for leading the development and execution of innovative solutions, driving customer success, and ensuring your team is equipped with the tools, resources, and support they need to succeed.
Key Responsibilities
• Leadership & Team Management: Lead the AMS team of Mid-Market solution consultants, ensuring alignment with overall company goals while fostering a culture of collaboration, accountability, and continuous learning.
• Strategic Vision & Execution: Develop and execute the strategic vision for the AMS Mid-Market Solution Consulting team. Collaborate with senior leadership and key stakeholders to shape and deliver solutioning strategies for Mid-Market customers.
• Customer Engagement: Serve as a trusted advisor to our customers, helping them understand how ServiceNow can drive digital transformation and solve their business challenges. Build and maintain strong relationships with key decision-makers.
• Sales Enablement: Partner with the sales leadership team to define and drive go-to-market strategies. Provide expertise during sales cycles to ensure successful positioning of ServiceNow's solutions, increasing win rates, and customer satisfaction.
• Process & Operational Excellence: Ensure the efficient and effective delivery of solutions by implementing best practices, processes, and tools. Optimize resources to ensure the team is delivering the highest level of service and value to our customers.
• Talent Development: Cultivate a high-performing, engaged team through mentorship, training, and professional development opportunities. Create a path for career growth within the organization.
• Market Insight: Stay on top of industry trends and customer needs, adapting strategies to meet the evolving demands of the Mid-Market segment.
Qualifications
To be successful in this role you have:
• Experience: 7+ years of experience in solution consulting, with at least 3 years in leadership roles overseeing solution consultants or similar functions in the Mid-Market space. Proven track record in managing complex deals, driving customer success, and leading large, diverse teams.
• Industry Expertise: Deep understanding of the Mid-Market customer segment, including their unique challenges, opportunities, and buying behaviors. Experience working within the enterprise software space, particularly in cloud-based solutions, is highly preferred.
• Leadership: Exceptional leadership skills, with the ability to inspire, develop, and guide teams. Strong track record of building high-performing teams and creating a positive, inclusive culture.
• Communication & Influence: Excellent communication, presentation, and interpersonal skills. Ability to influence and collaborate with senior leaders, sales teams, customers, and other stakeholders.
• Results-Oriented: Strong focus on driving results, with a proven ability to meet and exceed business goals. Comfortable working in a fast-paced, dynamic environment.
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
For positions in this location, we offer a base pay of $171,675 to $283,275, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.
Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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