Director, Account Management

The Role

We are searching for a Director of Account Management to lead and scale our Account Management function within Customer Success. You’ll be responsible for driving growing revenue from our existing customer base through upsells, cross-sells and renewals. As a key leader, you’ll build and develop a high-performing team, establish scalable sales processes, and collaborate cross-functionally to deliver an exceptional customer experience that drives long-term value and commercial growth through our customer base.

This includes managing higher-touch, contracted accounts with a focus on increasing renewal rates, overseeing a scaled, low-touch sales motion aimed at driving high-volume upsell opportunities across thousands of smaller SMB customers, and leading efforts to transition eligible customers onto longer-term contracts.

Location: Candidates must permanently and currently reside in Lincoln or Omaha, Nebraska or the surrounding metro areas. Employees are not required to work in the office on a regular cadence, but in-office attendance is encouraged.

What You'll Do

• Hire, onboard, train, and develop a team of SMB Account Managers and Mid Market account managers who excel in expansion, upselling, and customer retention.
• Coach reps daily on sales techniques, mindset strategies, and tactical execution through call reviews, role-playing exercises, and personalized training sessions.
• Collaborate closely with Marketing, Product, Customer Success, Sales and other teams to align on goals, optimize customer experiences, and proactively address potential churn risks.
• Own and drive the expansion revenue target for the SMB customer base, ensuring consistent and predictable growth.
• Develop, implement, and optimize pipeline management processes that maximize upsell, cross-sell, and renewal opportunities.
• Regularly analyze key sales metrics (win rates, conversion rates, pipeline velocity), identify trends, and make strategic adjustments to enhance overall performance.

What You'll Bring

• 7-10+ years of experience in SaaS account management, customer success, or sales roles.
• 3+ years of experience leading teams, with a focus on scaling and growing the customer base.
• Proven success in owning a multi-million dollar book of business and hitting NRR goals (ideally 110%+).
• Deep customer empathy paired with strong commercial acumen.
• Comfortable operating in a high-growth, fast-changing environment.
• A coaching-first mindset with experience training and developing high-velocity sales teams.
• Data-driven decision-making ability, with experience leveraging CRM and sales analytics to drive performance.
• A continuous growth-mindset, with a focus on learning, embracing challenges, and continuously improving.
• A knack for creativity and innovation, bringing fresh ideas to the table and solving complex problems.

Benefits & Compensation

This is a salaried position at CompanyCam. Our salary range for this position is $100,000 - $110,000 per year and is based on experience. Our average on target earnings (OTE) are around $175,000 - $185,000, with uncapped commission.  We also offer meaningful equity and other benefits.

We pride ourselves on celebrating everyone. CompanyCam is an equal-opportunity employer actively working on creating an inclusive work environment where everyone can thrive. Are you reading this and wondering if you meet every requirement? Studies show that workplace minorities, such as women and people of color, are less likely than other applicants to apply for a job when they don’t meet every single requirement. Even if your experience doesn’t perfectly align, we encourage you to apply. We’re interested in hiring passionate, hard-working people—not checking boxes.

For any accommodations or adjustments to complete the online application or to participate in the interview process, please email [email protected] and we’ll respond to your email promptly. Do not include any medical or health information in your email.