Mirakl is the global leader in platform business innovation. Mirakl's suite of solutions provides enterprises with a transformative way to drive significant growth and efficiency in their online business.
Since 2012, Mirakl has been pioneering the platform economy, empowering retail and b2b enterprises with the most advanced, secure and scalable technology to digitize and expand product assortment through marketplace and dropship, improve efficiency in supplier catalog management and payments, personalize shopping experiences, and boost profits through retail media.
Mirakl is trusted by 400+ industry-leading businesses worldwide including Macy’s, Decathlon, Kroger, Airbus, Toyota Material Handling and Sonepar.
Headquartered in Paris and Boston and with offices in 7 countries, Mirakl is recognized as a Great Place to Work company.
As Mirakl continues to grow globally, we are seeking a talented Director of Account Management, to join our team to drive revenue growth globally for Mirakl, and client satisfaction across our platform portfolio.Your Mission:As a Director of Account Management at Mirakl, you will be responsible for managing and expanding revenue while building up a strong team of local Account Managers and helping driving the right strategies for the US & EMEA. Acting as a true leader, you will work closely with executive stakeholders in Mirakl’s clients base, to understand their business needs, deliver tailored solutions, and drive mutual success through an extended portfolio of solutions.
Key Responsibilities:
- Revenue Growth: Identify the right sales strategies to achieve revenue objectives while capitalizing on upselling and cross-selling opportunities to expand within Mirakl Platform
- Client Retention: Put in place proactive strategics to renew Mirakl clients and prevent churn. Build and nurture strong relationships with key decision-makers (executive teams, particularly C-level) across our clients.
- Building up a team: Hire and develop your team in Europe and in the US to onboard them fast, bring them up to spead on the Mirakl portfolio. Setup a structured and efficient sales cadence, for the team to measure progress against goals.
- Cross-Functional Collaboration: Establish extended cadence with other key Mirakl teams (Sales, Customer Success, Product, Marketing) to ensure a seamless and consistent client experience.
- Market Insights: Stay updated on industry trends, competitor activities, and market developments to proactively address client challenges and position Mirakl as a strategic partner.
What We’re Looking For:
- Proven Experience: 8+ years in account management, sales, or client success roles, in a management position for 3 to 5 years in a SaaS (B2B) or tech environment delivering growth through diverse SaaS product categories.
- Strong Business and Financial Acumen: Ability to understand complex business models and identify solutions that align with client goals.
- Exceptional Communication: Skilled at engaging with C-Levels and navigating multi-stakeholder environments.
- Strategic Mindset: Adept at crafting and executing long-term account strategies that drive both client success and business growth.
- Global Perspective: Experience working in an international context, with the ability to navigate cultural nuances and manage across time zones.
- Collaborative Approach: A team player who thrives in a cross-functional, fast-paced environment.
We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you’re ready to join a hyper-growth company at the heart of digital transformation for the world’s most forward-thinking organizations, we strongly encourage you to apply to any of our roles, even if you think you’re not an exact match.
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What We Do
Since 2012, Mirakl has been pioneering the platform economy, empowering retail and b2b enterprises with the most advanced, secure and scalable technology to digitize and expand product assortment through marketplace and dropship, improve efficiency in supplier catalog management and payments, personalize shopping experiences, and boost profits through retail media.
Why Work With Us
At Mirakl you will have all the advantages of a start-up environment: innovation, adaptability, autonomy, flexible process, and a real involvement in decision making. Each employee contributes to Mirakl’s success, either as a group or individually, by using their unique skills and working in harmony with our corporate values.
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Employees engage in a combination of remote and on-site work.
