Digital & Social Performance Operations Manager

Posted 2 Days Ago
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Ho Chi Minh City, Ho Chi Minh
Senior level
Other
The Role
The Digital & Social Performance Operations Manager will assist in developing and driving the growth strategy for digital and social commerce in Vietnam. This includes managing the agenda for e-commerce collaboration, ensuring alignment with company strategies, and maintaining documentation for decision-making. The role involves collaboration with both internal and external stakeholders to achieve growth and performance indicators.
Summary Generated by Built In

Work location: Ho Chi Minh, Vietnam

Function: Customer Development / Customer Business Development

About Unilever

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world. 

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

Main Responsibilities

You will go together & assist Vietnam Digital & Social Commerce Lead to co-develop, manage & drive dCom comprehensive growth strategy agenda & Customer JBP agenda for One Unilever Vietnam.

  • Key pillars to in-chage including & not limited to Commercial, Media, Livestreaming, Operation, Supply chain, P&L, Distributor, Enablers for growth (Technology, D&A, Capability building, etc.)
  • Co-create and deliver the proposal to VN dCom & sCom Lead following the brief ensure delivering the objectives and aligned with 1UL dCom strategy for growth
  • Lead the follow up in further details of deployment of all agenda with internal and external stakeholders ensure results delivered
  • Manage and maintain all related documents that support for the agenda ensure readiness of information and data for business decision making of high levels

Stakeholders

  • External: Customer (all eCommerce platforms), Distributor, Agency
  • Internal: KA, CSP, dCom Marketing, Marketing

Main Performance Indicators

  • Channel & Customer growth & profit
  • Customer JBP agenda deliverables
  • Distributor gorvernance & eficiency management

Candidate Criteria

To succeed in this role, it will require:

  • Min 5+ years working experience in: sales, business development, account management; Online industry, eCommerce, FMCG
  • Well-structured & well-organized
  • Self-motivated, bias for action, data driven
  • Problem-solving ability with entrepreneur mindset, strong ownership & leadership
  • Very strong knowledge of online business, performance media, FMCG industry

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

The Company
HQ: London
155,459 Employees
On-site Workplace
Year Founded: 1872

What We Do

Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best.

Our portfolio ranges from nutritionally balanced foods to indulgent ice creams, affordable soaps, luxurious shampoos and everyday household care products. We produce world-leading brands including Lipton, Knorr, Dove, Axe, Hellmann’s and Omo, alongside trusted local names and innovative-forward thinking brands like Ben & Jerry’s, The Dollar Shave Club and Dermalogica.

Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.

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