At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best-in-class development opportunities and the ability to work with global brand customers like Samsung, HP, Sony, and Visa.
Job Overview:
We’re seeking a dynamic, results-oriented Digital Sales Representative focused on selling the Khoros Community Solution to mid-market and enterprise accounts across a defined territory. In this role, you’ll have the opportunity to partner with some of the most influential companies, helping them drive meaningful customer engagement through the Khoros Community solution. By joining our team, you’ll be part of an elite sales force dedicated to customer success and industry-leading outcomes.
We are looking for someone located in the London, UK area.
Responsibilities
- Develop a go-to-market strategy for your assigned territory and create a pipeline of prospective new logo opportunities
- Drive cross-sell, up-sell and expansion opportunities within your territory
- Identify, qualify and drive new business opportunities for the Khoros Customer Community solution
- Utilize your prospecting skills and a variety of tools to build and accelerate a steady flow of quality pipeline for new customer acquisitions and to source expansion opportunities within existing accounts
- Engage with senior executives throughout your assigned territory to position the Khoros value proposition
- Listen to customer’s needs and become their trusted advisor to guide them through their digital transformation journey
- Ability to negotiate sound agreements and commercial proposals
- Collaboratively work with a team of internal resources, including Sales Development Representatives, Sales Engineers, Professional Services, Customer Success, Legal, Marketing, and Executives to effectively manage the sales process from end-to-end.
- Demonstrate excellence in sales forecasting and opportunity management leveraging best in class technologies like Salesforce, Slack, Gong, etc.
Requirements
- 3+ years of quota-carrying B2B mid-market/enterprise sales, new logo experience in a high technology-based SaaS company
- A consistently top performing seller who thrives on acquiring new customers
- Self-motivated as an individual and a strong collaborator with your team
- Experience creating alignment and orchestrating internal account teams
- Customer-centric mindset
- Excellent analytical and communication skills
- Able to showcase a learn-it-all mindset vs. a know-it-all mindset
- Passionate for understanding technology and customer success stories, equally matched by passion for understanding prospective customers’ executive priorities, challenges, and goals
- Open to coaching and continuously looking for opportunities to improve
- Experience with MEDDICC preferred
At Khoros we encourage our employees to be real. In keeping with this philosophy, we appreciate diversity and welcome all qualified applicants regardless of race, religion, sex, age, national origin, sexual orientation, disability, veteran status, genetic information or criminal history. If you feel like you don’t meet all of the requirements for this role, we encourage you to apply anyway. We know confidence levels and imposter syndrome can get in the way sometimes. We don’t want either to get in the way of finding awesome candidates!
About Khoros
The Khoros platform connects every facet of customer engagement, including digital contact centers, messaging, chat, online brand communities, CX analytics, and social media management so brands can listen, respond, and act on customer conversations- creating deep relationships and fostering brand loyalty and advocacy.
Khoros offers a great working environment and competitive compensation and benefits packages. We're looking for fast-thinking, innovative, passionate team players who enjoy brainstorming new ideas, working with the best and brightest in the social media software industry.
Our Core Values
Accountability - We embrace an ownership mentality
Customer-Centricity - We are obsessed with achieving customer value
Agility - We move with urgency and purpose
What We Do
Khoros is a global leader in digital-first customer engagement software and services. We build enterprise software and offer expert services for digital customer service, messaging, chat, online brand communities, and social media management. Our platform is used by over 2,000 of the world's biggest and best brands to help them create customers for life.
Why Work With Us
At Khoros, we’ve worked hard to create a culture where every employee is valued. We’re made up of many backgrounds and perspectives, and we strive to celebrate our differences to create a collaborative and respectful workplace. We hire for potential, offer learning opportunities, and encourage growth within the organization to advance your career.
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