Digital Project/Product Manager

WHO WE LOOKING FOR

We are looking for a dynamic Digital Project Manager/Product Owner to join our team. Someone with a proven track record of in the successful delivery of multiple Website applications and Mobile applications (iOS and/or Android). Ideally you come from a software development agency environment, where you are used to the fast pace and able to juggle multiple projects and tasks continuously.

You should know the internet like the back of your hand, knowing what works for users and what does not. You should have experience working in an environment involving both developers, creative designers and testing teams. You're not afraid of the technical stuff and can hold your own in a technical conversation. Content Management System (CMS) experience, with at least one CMS platform is a must have, and even better if it's Umbraco, Optimizely, and/or WordPress.

Our Head of Client Services will oversee your work and will help to mentor you within our business. 

SKILLS/EXPERIENCE & COMPETENCIES REQUIRED

• 4+ years within a software development agency or other product team environment
• Experience delivering software development projects from scratch for:
  • Full website redesign and builds
  • Mobile applications (iOS or Android or both)
• CMS Experience – good hands-on experience with at least one CMS platform. Umbraco, Optimizely & WordPress experience is very advantageous
• Experience interfacing with clients and managing client expectations
• Experience creating BRS, SOW, MS Project Plan documentation for projects
• Experience working with Waterfall / Agile methodologies and ability to refine & merge processes accordingly where required
  
• Experience tracking sprint roadmaps versus timelines to gauge project progress
• Experience creating high quality, well-formed and well-written documentation and communicating clearly to clients
• Experience using project management tools like Atlassian JIRA (advantageous)
• Able to understand the project scope and to test solutions where required
• Good understanding of website analytics and able to handle client conversations where required
• Good understanding of SEO, especially ‘onsite’ SEO best practices and able to handle client conversations where required
• Good knowledge of development terminologies, their use and in which context to use them i.e. Content Management Systems (CMS); Databases; .Net; PHP; HTML; CSS; JavaScript; JSON; API’s etc
• Excellent command of the English language, both written and verbal
• Military-like organizational and time management skills, with the ability to juggle multiple projects/tasks very comfortably
• A team player with good interpersonal skills to deal with various personalities
  
• A passion for the online industry a true digital enthusiast

KEY PERFORMANCE AREAS

• Scoping – working together with the client and your internal teams, you must ensure that all your projects are properly analysed, scoped and the right solution is proposed within a SOW document, taking into account various factors including client requirements, budgets, and timeline expectations
• Project Planning – create and maintain a detailed and sensible project plan for all your projects, providing a timeline for project completion.
• Project Management
  • Manage and run mobile app & website development projects from a solutions perspective and including all client communications, development release scope and deliverables.
  • Working together with client stakeholders and your internal teams, you will oversee that client requirements and solutions are setup within JIRA and managed with detailed user stories and business rules/logic and QA acceptance criteria
  • You will be responsible for ensuring all stakeholders use JIRA in the proper manner and tasks are assigned during stand-ups.
  • Your team (including clients; contractors; developers; QA’s; designers) should look to you as the go to person for any questions concerning your projects.
  • Stand-ups, grooming sessions and retrospectives and other ceremonies to be run
• Budget Management
  • You will assist the Sales Process by providing and reviewing all project cost estimates, so that we provide accurate cost estimates and detailed proposal documentation.
  • You will ensure we measure, report and deliver within an acceptable variance % of the project budget.
  • You will work with the finance department to ensure that quotes are accepted, and invoices are sent.
  • You will be responsible for reviewing contractor cost estimates, before getting them approved.
• Time Tracking & Reporting
  • You will be responsible for ensuring that your project teams are logging their time consistently/weekly
  • You will review your project timelogs and send detailed reports to clients on the project progress.
• Testing / Quality
  • Input into and assist with reviewing designs and the final solution before they go to client. Always challenge the team to do better if you feel that we have not quite “nailed it” for the client. We do not ever settle for anything less than awesome!
  • You will ensure the QA team has added QA acceptance criteria, against which manual QA testing is done.
  • You will oversee the final solution from a quality perspective and ensure bugs/tasks are raised and fixed in a timely manner, in accordance with your project plan.
• Traffic Management - work closely with the Head of Client Services, to input into traffic management and resourcing conversations and assist with the resolution of production schedule conflicts across the PM team
• Risk management – when the business requirements change or new features are requested impacting scope, you need to manage clients expectations and evaluate how it impacts the project and provide cost estimates based on these new requirements.
• Documentation – produce documentation of a consistently high standard, that can be shared with clients and which clients find easy to understand.
• R&D – keep abreast of the latest technologies, best practices and standards. Conduct knowledge sharing sessions with the team. It’s important that you understand the capabilities of the various CMS platforms we work with, to ensure that you can recommend and/or input into the selection of the right platform/solution for a client project and upsell new functionality based on what the CMS capabilities.
  
• Traffic Management – work closely with the Head of Client Services, to input into traffic management and resourcing conversations and assist with the resolution of production schedule conflicts across the PM team.