Digital Product Manager

Who we are

Acqueon's Revenue Execution Platform lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty.

At our core, Acqueon is a customer-centric company with a burning desire (backed by a suite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referral-worthy customer experiences.

We are looking for

Our product team is at the heart of Acqueon’s success, and as a Digital Product Manager you will own and drive initiatives related to our emerging digital products lines that are aimed at improving voiceless customer engagement for our clients. You will engage directly with customers, as well as sales, customer success, engineering, and other PMs to understand the product roadmap and help advance Acqueon's platform towards best-in-class digital communication channels. You will work closely with product managers, architects, software engineers, and documentation teams to define and deliver the platform capabilities which will empower customers' call center operations and fuel Acqueon’s next stage of growth.

As a Digital Product Manager in Acqueon you will

• Own the product, identify problems, and meet the needs of users and stakeholders, define and prioritize product requirements, lead agile development process, and execute timely product launches.
• Develop and communicate product visions and strategies and manage the roadmap, backlog, and user stories.
• Meet regularly with key customer-facing teams to collect and analyze user feedback to shape new product ideas and user requirements.
• Implement usage tracking and analyze patterns to validate new digital feature requirements.
• Translate customer needs to product functionalities.
• Work with the Product team leaders in planning the product roadmap.
• Convert ideas to prototypes and demonstrate them to the key partners.
• Coordinate with the engineering team to plan and deliver features on time.
• Do market research and perform a competitive analysis of similar products.

As a Digital Product Manager in Acqueon you will need

• 3 to 7+ years of experience working with digital channels in a SaaS environment.
• At least 3-5 years in product management or similar roles.
• A people friendly persona with extraordinary organizational and leadership skills
• Strong presentation skills.
• Strong familiarity with outbound campaign technologies and platforms. 
• Ability to think creatively and solve problems.
• Prior experience in Contact Center domain will be preferable.
• Familiarity in agile development framework will be preferable.
• Extensive experience working with design and engineering teams.
• Prior experience in development or program management will be a plus.
• Ability to work hybrid or onsite in our office in Dallas.

This is an excellent opportunity for those seeking to continue to build upon their existing skills. The right individual will be self-motivated and a creative problem solver. You should possess the ability to seek out the correct information efficiently through individual efforts and with the team. By joining the Acqueon team, you can enjoy the benefits of working for one of the industry’s fastest growing and highly respected technology companies. If you, or someone you know, would be a great fit for us we would love to hear from you today! Use the form to apply today or submit your resume.