Digital Product Manager I

About Working at Commerce 

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.  

Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after more than 155 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk. 

Compensation Range

Annual Salary: $62,000.00 - $73,000.00 (Amount based on relevant experience, skills, and competencies.)

About This Job

The main purpose of this position is to assist, guide and shape Commerce Bank’s digital products and services for customers across desktop and mobile platforms. With a focus on growing product sales and enrollments to online services, this position will play a key role in evaluating existing digital offerings, strategic planning, and performing competitive analysis.

Essential Functions

• Contribute to the Product Development Process by identifying user stories to meet customer needs, determining new features and enhancements, ensuring digital products are competitively positioned

• Ensure project success by coordinating user acceptance testing, communication, training and release schedules

• Comply with Written Supervisory Procedures to ensure digital products are functioning as designed, accurate information is being presented, system issues are properly reported, and product releases are properly tested prior to a production release

• Conduct competitive assessments, industry trends analysis, and communicate insights and recommended action items

• Partner with assigned line of businesses (LOBs) to understand high level business goals and relative priorities

• Work closely with IT Product Managers, Project Management Office, and IT Development and/or 3rd party vendors to manage the development timeline for new product development, maintenance projects and to reconcile production issues or concerns

• Key point of contact for IT Product Managers to quickly provide business decisions and own escalation of execution decisions

• Partner with Legal and Compliance for approvals and risk mitigation

• Gather customer feedback, recommend corrective actions to improve the customer experience, and work with internal and external partners to deploy those recommendations to the market

• Monitor internal/external feedback of desired enhancements and product deficiencies

• Partner with Marketing to define communication and marketing plans, gather key performance indicators (KPIs) to identify trends, and recommend corrective action plans depending on customer impact and severity

• Perform other duties as assigned

Knowledge, Skills & Abilities Required

• Basic knowledge of product management, business analysis and software development lifecycle

• Ability to solve complex customer problems through validated learning, process improvement and technology

• Adept in the product sales and service enrollments within Digital Channels (e.g., Mobile, Desktop, etc.)

• Basic ability to track and compile KPI data along with the ability to prepare graphical and narrative explanation of key trends

• Proven ability to drive projects forward and ability to effectively communicate progress and/or barriers to stakeholders

• Ability to successfully collaborate in a matrixed organization across departments and teams

• Demonstrated Independent judgement and effective prioritization of workload based on management direction

• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities

• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills

• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

• Basic level proficiency with Microsoft Word, Excel, PowerPoint and Outlook

Education & Experience

• Associate’s degree in Business, Finance, MIS, Marketing, or related field, or equivalent combination of education and experience required

• 1+ years Digital Product Development experience leading the development of digital products (retail banking solutions preferred) across all phases of the Software Development Lifecycle (SDLC) required

• 1+ years Web and/or Mobile platform/product experience required

• 1+ years of financial services experience preferred

• 1+ year experience managing and coordinating relationships with external business partners preferred

• NPDP certification preferred

• PSPO I certification preferred

*** For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles.  This compensation range is for the Digital Product Manager I job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $62,000 to $73,000 annually.

#LI-Hybrid

The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits.  Click here to learn more.

Location: 8000 Forsyth Blvd, Clayton, Missouri 63105

Time Type:

Full time