Digital Product Manager, E-Commerce
Role Overview:
We are seeking a Digital Product Manager to support Brilliant Earth’s website experience, from the customer’s initial touchpoint with us, all the way through to post-purchase support. As an integral member of Brilliant Earth’s Product Management team, you will develop and contribute to the product vision and roadmap, creating significant value to the company.
The ideal candidate for this position has a passion for crafting ecommerce conversion driving customer experiences, communicating cross functionally, and providing thought leadership in order to ensure positive outcomes for product delivery, on-time and within budget.
Key Responsibilities Include:
- Identify and drive opportunities that enhance CX throughout the shopping journey.
- Lead cross-functional teams and work closely with IT, UX, Design, and Business teams to achieve goals.
- Communicate proactively, clearly and completely with team members, cross-functional teams, strategic partners and all levels of leadership to provide product delivery requirements, delivery statuses, impediments, product roadmap information and/or product performance data.
- Implement and use data to analyze and understand business needs, ultimately determining the best priority for the product backlog based on a data-centric justification when possible.
- Drive the delivery of valuable, usable and feasible solutions, including 3rd party solutions.
- Ideate and analyze AB tests in order to determine business value and future strategy.
- Contribute to product roadmaps, including MVP and enhancement strategies.
- Gather requirements, elicit information on technical challenges and describe the current and future functionality in partnership with development team.
- Evaluate competitor experiences.
- Write requirements and prioritize backlog based on product strategy and vision.
- Create detailed technical documentation and requirements that will be used by the architects, developers and QA team members to make functional changes to the product.
- Assist cross-functional groups with product launch activities including, but not limited to UAT, product demos, product training, and support processes.
- Communicate the product strategy, roadmap, deliverables, performance, etc. to stakeholders.
- Help define KPIs and participate in the monitoring and reporting of the data.
- Attend release sessions and provide Go/No-Go decision within the process.
- Perform Business Analyst responsibilities in absence of an assigned Business Analyst.
Specific Qualifications:
- BA/BS Bachelor’s Degree, preferred
- 3+ years of professional experience in Product Management or Product Development
- 2+ years of collaborating with cross-functional teams
- Professional experience analyzing data and gathering insights
- Proven ability to understand and discuss technical concepts, manage trade-offs and evaluate ideas with internal and external partners.
- Professional Agile experience, including requirement documentation and backlog prioritization/management
- Excellent professional communication and presentation skills
- Ability to think critically and adapt quickly in a flexible environment
- Interest in socially and environmentally responsible organizations and products
Preferred Qualifications:
- Previous experience in enterprise level digital transformation projects
- Previous experience with SaaS ecommerce platforms (ex Shopify, Salesforce Commerce Cloud etc)
- Previous experience analyzing data in GA4
What You Embody:
- A Data-Driven Approach. When it comes to complex business needs, you always start with the data. You have a knack for analyzing data sets to create a strategic action plan.
- An Eye for Innovation. You’re a creative thinker who brings new ideas to the table.
- A Mind for Multi-Tasking. You’re an expert at managing multiple projects simultaneously in a fast-paced environment.
- Master of Collaboration. You have a genuine ability to collaborate and contribute to a team effort.
- It’s All in the Details. You know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment.
What We Offer:
- Career Growth. We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Learn more about how Brilliant Earth creates a culture of collaboration and growth Here!
- Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!
- Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!
- Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.
- Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry.
- Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!
- Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering.
- Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!
- 401k match. We know that saving for the future is important. That's why we offer a generous 401k match.
- Open PTO Policy. We know it’s important to recharge and relax.
- Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions.
- Disability and Life insurance. 100% employer-paid.
- Pre-Tax Commuter Benefits.
More About Us:
Top Skills
What the Team is Saying
What We Do
In 2005, we launched Brilliant Earth to raise the standards in the jewelry industry while creating beautiful fine jewelry that is different in every way – how it’s made, how it’s sold, how it’s sourced and crafted, and how it gives back. As a result, we go beyond current industry practices for sourcing, use recycled precious metals to minimize our environmental footprint, and support environmental and social causes through our giving back initiatives. Or Mission is to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry industry. Our Mission and ESG Goals are underpinned by our foundational pillars:
We believe that demonstrating transparency, through ethical business practices and governance, and enforcing rigorous protocols for sourcing environmentally and socially responsible materials are key to driving change in our industry.
Our products are designed to be loved for generations, and we seek to reduce our environmental footprint by keeping our jewelry circular and embedding environmental sustainability throughout our operations and value chain.
We seek ways to create lasting impact, not just in our own value chain and customer communities but also across artisanal small scale mining communities where gemstones and precious metals are sourced.
We are committed to creating a representative jewelry industry through our unique products and inclusive experiences for customers, and through a company culture that emphasizes equitable recruiting practices and invests in our diverse employee base.
Why Work With Us
Our Mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Since our founding in 2005, this Mission has been at the core of everything we do. Our community of collaboration, respect and encouragement welcomes hard working team players who are ready to make an impact and grow with us.
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Brilliant Earth Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
