Digital Platform Leader | Integrations | ROSS

Job Description

Are you a driven Digital Platform/Product Leader with a passion for developing the future digital products of Inter IKEA? Do you want to work in a challenging and rewarding position with a big impact on the many people around the world? Let’s create a better everyday life for the many people!

We are looking for a positive Digital Platform Leader who is passionate about creating value in an omni-channel environment and who likes to take the lead from a technology perspective, especially in the complexity connected to integrations between different solutions and information flows. We welcome extensive experience in managing and implementing cloud-based integration platforms in similar roles, ideally with Microsoft Azure technology as a base, and in a global context. 

About the Role

To further improve the technical foundation of our digital CORE retail offer, we have implemented a new Integration Platform that will cater for all the integration needs between the CORE components, Inter IKEA Range, and Supply systems, as well as retail external solutions. Do you want to be part of continuing to build up and further develop this new integration platform, the team around it, and take the lead in implementing and further developing our integration strategy? Then could be the right challenge for you! 

You will work within agile, product-centric development processes of the CORE offer, lead, support, and secure competent and high-performing platform teams through internal or external sourcing. You will work with relevant stakeholders, including other product and platform teams, to understand and qualify their needs and requirements, ensuring they are included and integrated into the platform as needed. We expect you to support product teams of other components that need integration and lead the integration team, providing insight, context, and additional information as needed to help understand what is required to deliver on the goals and objectives. You are also expected to drive consistency in practice, process, toolset, and architecture within the platform area and own the established KPIs/OKRs, working with feedback from the consumers of the platform. 

Today, the platform integration team consists of two parts: Legacy Information Exchange and CRISP – Core Retail Integration System Platform. Legacy Information Exchange is the legacy integration platform, which we need to maintain and support as it is still the platform where the majority of our data distribution integrations run for our retailers. CRISP is the new integration platform that needs further development to reach the goal: that all retailers, over a period of 5 years, will transition all their data distribution integrations to it. 

Qualifications and Key Skills: 

• Strong documented leadership skills with the ability to inspire and lead high-performing teams.

• Minimum of 5 years of progressive and diverse experience in managing the operations and ongoing development and maintenance of core systems/solutions/platforms, including key Azure components such as API Management, Logic Apps, Event Grid, Service Bus, Azure Functions, and core concepts for handling security. 

• Advanced training in information technology, computer science, or equivalent. 

• Experience in working in an Agile or DevOps setup with strong business acumen and a strategic/ commercial mindset. 

• Proven analytical skills with experience making decisions based on hard and soft data. 

• Exceptional communication skills with both business and technical stakeholders. 

• Ability to manage and execute successful rollouts of digital products. 

• Strong interpersonal skills to build trustful relationships with stakeholders of different seniority levels across the organization and markets. 

• Ability to deliver in times of change and uncertainty, focusing on business goals, customers, and co-workers. 

• Ability to understand the complexity of IKEA business and the role of technology as an integrated part of the business. 

  The Integration Platform/Product Owner role responsibilities are: 

• Lead the development team with integration development based on Azure Integration Services. 

• Coordinate between stakeholders: INTER, INGKA, and Franchisees, so that work efforts put in by each party can progress smoothly. 

• Collaborate with Platform and Product owners, and other key stakeholders, to create a platform roadmap. 

• Identify and implement general improvements in ways of working with external suppliers for integration/data exchange development. 

• Work together with communication specialists to establish a communication package related to both the implementation project and communicate implications and expectations to franchisees regarding decommissioning existing services and the establishment of new ones. 

• Support in drafting SLAs/support contracts and agreements for the new integrations with retailers and product owners. 

• Manage and prioritize the integration platform backlog. 

• Follow up on the assigned platform/product budget. 

• Stakeholder management with key stakeholders within and outside IKEA. 

• Be the bridge and translator between technology and business.

• Work closely with the Architect team and the RPIC (Retail Package Integration Concept) team. 

• Work cross-functionally to ensure that the agile/product teams have what they need and remove blockers that may prevent them from maximizing the delivery of digital products on the platform. 

• Lead, support, and secure a competent and high-performing platform team through internal or external sourcing. 

About Us

Our vision, to create a better everyday life for the many people, influences everything we do. It’s a vision that lives in the everyday efforts of all co-workers, all over the world. Fulfilling the IKEA vision requires a strong, efficient, and sustainable business setup. That's why it's built on a franchise system. The IKEA Franchisor, Inter IKEA Systems B.V., is the worldwide owner of the IKEA Concept and is responsible for ensuring that the IKEA Concept remains attractive and competitive while enabling growth and profitable business opportunities for IKEA franchisees. 

Retail Operation Solutions & Support is an integral part of Inter IKEA Core Business Retail Concept Operations and consists of a department of people with a passion for retail and competence in business and technology. We offer and manage a digital service for IKEA Retailers that enables consistent experience throughout all markets and channels, for customers and co-workers. We deliver digital capabilities for retail operations to manage range, sales, customer engagement, food operations, finance, and business intelligence.

Additional Information

This is a full-time role (40 hours per week) located in Malmö, Sweden. You will report to the Platform Manager in Inter IKEA Core Retail Concept Operations - Retail Operations Solution & Support. 

The closing date to apply for this role is 18th March 2025. Please send your application – CV and motivation – in English and tell us why you would be a good fit. We look forward to hearing from you. 

At IKEA, we are looking for people who believe everyone deserves a seat at the table. You’re welcome no matter where you come from, what you believe, and what you look like. We don’t even care how you have furnished your home. We’re interested in you simply because you’re you. Even if your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. We believe that people’s different perspectives, backgrounds, and personalities make us better at understanding our customers dreams and needs. At IKEA, we’re all on the same project. 
If you have a special need that requires accommodation in the recruitment process, just let us know.