Team Manager – Monitoring Services

Job Description

We are on the journey to transform our digital capabilities, bringing core business processes, people, data & technology together - an enabler for IKEA to become an even better home furnishing retailer in the future. A journey that needs passionate people who embrace change, dare to question and want to make a difference. If that sounds like you, come and join us. Together we can do great things!

About the area 

Operations Management works together with operations teams across Inter IKEA to lead and develop the overall IKEA operating model, and to enable strategic movements towards IKEA goals. It includes teams for business insights, capability and process development, strategy and roadmap, data and technology. 

About the job

We are seeking an experienced Team Manager for our Monitoring Services team, you will play a crucial role in continuing our change journey in establishing a mature and well established monitoring footprint for our product and platform teams.

Key responsibilities for the assignment: 

• Lead a competent and high-performing team that inspires and empowers co-workers and associated partners, to perform to the best of their abilities and continuously develop in their assignments. 

• Together with the team, establish a well-functioning ways of working including stakeholder management. 

• Drive and take accountability to continue driving the change journey currently on-going 

• Responsible for recruitment, competence development, performance management, retention and succession plans for the team members 

• Accountable for Monitoring & Observability platforms, securing running business, development and partners associated within the area. 

• Drive consistency in practice, process, toolset, and architecture, promoting best practices and continuously benchmarking against industry standards 

• Accountable for strategic vision, roadmap and tactical execution 

• Support and take responsibility for the budgeting process for the area. 

The ideal candidate will have a strong background and knowledge within Monitoring & Observability and proven track record in team leadership. 

About you

To be successful in this role you need to have a strong technical background with a genuine interest in people and supporting them to develop and grow in their assignments.

Driving and directing the technology aspects, including making sure the right value comes out of it, gives you a sense of success and energy in your daily work. 

To be successful in this role, the following knowledge, skills and experiences would be valuable: 

• Solid experience of platforms, architecture, and information management 

• Genuine people management skills & interest, both internally within the team but also outwards towards stakeholders and consumers 

• To drive consistency in practice, process, toolset, and architecture, promoting best practices and continuously benchmarking against industry standards 

• Experience and knowledge about Monitoring & Observability 

• Experience in how to work in large enterprises and the complexities that comes with it.

At IKEA, we are looking for people who believe everyone deserves a seat at the table. You’re welcome no matter where you come from, what you believe, and what you look like. We don’t even care how you have furnished your home. We’re interested in you simply because you’re you. Even if your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. We believe that people’s different perspectives, backgrounds, and personalities make us better at understanding our customers dreams and needs. At IKEA, we’re all on the same project.

If you have a special need that requires accommodation in the recruitment process, just let us know.

Additional Information

This role is full-time (40 hours per week) and based in Malmö, Sweden. This role sits in Operations Management, Service Management & Operations and reports to the IT Operations Manager. If you would like to know more about the role, please connect with Johan Vikerskog ([email protected]).

Interested? Submit your CV and let us know why you would be a good fit for this role, in English, by 10th March 2025.