Digital Learning Manager

Looking for a new challenge?
Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!

Digital Learning Manager

As a Digital Learning Manager at the Financial Ombudsman, you will lead a team of Digital Learning Designers, overseeing the design, development, and delivery of engaging and effective digital learning solutions. You will ensure the implementation of best-in-class digital learning interventions, such as e-learning modules, video content, and other digital resources, to support the organisation’s learning and development goals.

Contract: 18-month FTC

Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.

Salary: Circa £50,000

Reporting to: Talent Development Manager

London docklands

Our permanent hybrid policy sees us all working at least four days across a fortnight in the office.

Key responsibilities

• Lead, manage, and mentor a team of Digital Learning Designers, fostering a collaborative and innovative work environment.
• Ensure the team delivers high-quality digital learning solutions on time and within budget.

• Oversee the creation of digital learning content, including e-learning modules, videos, interactive courses, and other digital resources.
• Ensure the application of instructional design principles and learning theories to create learner-centric and outcome-oriented digital learning experiences.

• Collaborate with internal stakeholders, including L&D Partners and Strategic People Partners, to identify training needs and define learning objectives.
• Manage external partnerships and vendors to access best-in-class digital learning products and services.

• Stay updated on the latest trends and innovations in digital learning and technology, including microlearning, adaptive learning, artificial intelligence, and gamification.
• Procure and implement best-in-class software to support a robust digital learning environment.
• Oversee the management of digital learning platforms, including Workday, ensuring a seamless user experience.

• Manage multiple digital learning projects simultaneously, ensuring timely delivery, quality standards, and budget compliance.
• Use project management tools and methodologies such as Agile or Scrum to effectively manage project timelines and deliverables.
• Generate, interpret, and present digital learning analytics to stakeholders, informing and recommending areas for improvement.

• Lead the design, development, and evaluation of digital or hybrid learning solutions across the organisation.
• Ensure all digital learning content is up-to-date, leveraging the latest learning trends and technologies.
• Support the development of engaging content through storyboarding and various digital tools.

To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:

Minimum Criteria

• Strong understanding of UX/UI design and authoring tools such as Articulate Storyline, Camtasia, Vyond, Adobe Suite.
• Experience creating engaging digital learning content using instructional design principles and best practices.
• Proven experience in Project management using methodologies like Agile or Scrum
• Demonstrated ability to lead, manage, and develop a team.
• Excellent interpersonal and communication skills, with the ability to build strong relationships with stakeholders.

Desirable Criteria

We would also like you to have the following skills:

• Proficiency with generative AI tools to support or create e-learning content
• Flexible and adaptable to changing priorities and business needs.
• Commitment to promoting diversity, equity, and inclusion in all aspects of the work.
• Familiarity with Workday modules including learning, journeys, skills, and performance, or a willingness to learn.

Why Financial Ombudsman Service?

We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy.  They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values

We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:

• 25 days holiday entitlement, with the option to buy extra or sell days
• Generous pension
• Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
• Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
• Employee Assistance Programme
• Extensive opportunities for personal and career development
• Fully equipped on-site gym open 24 / 7 (London office only)
• Extensive Well-being resources including on-site therapists (London office only)
• Beautiful and bright London office looking over the Thames and near to mainline stations
• Our Coventry office is 2 minutes’ walk from the main station
• Our employee led networks do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too!

How do I apply?

• Please upload a current CV, and if you wish, and if you wish, a supporting statement
• Applications need to be submitted by 23.59 on Thursday 10th April.

Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now!

A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.

We’re proud to be an inclusive employer

We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.

We’re committed to being a great place to work– attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.   

We welcome applications from Black and other ethnic minority candidates, and female candidates, for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level.

We are proud to be a Disability Confident Leader. This means that we will put disabled candidates entering under the scheme through to the next stage of the recruitment process should they meet the minimum criteria for a role. A minimum criterion needs to be measurable from reviewing a candidate’s CV/supporting statement. Exceptions may apply if due to the volume of applications we are not able to interview all eligible candidates who qualify under the scheme. If you would like to speak to a member of our team about any reasonable adjustments you need, please email [email protected] and let us know your preferred method of contact.

Find out more

Check out below channels to find out more about everyday life at the Financial Ombudsman Service – and don’t forget to follow us while you’re there!

• LinkedIn: Financial Ombudsman Service
• Our careers page: https://www.financial-ombudsman.org.uk/who-we-are/join-us